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#1142193 - 04/15/05 01:22 PM sheetmusicplus customer service
sposed2bworkingnow Offline
Full Member

Registered: 04/01/05
Posts: 46
Loc: baldwin,, ny
I don't know if this company is connected to Piano World or not, but I would like to say that there customer service is excellent. I bought a book of standards by Dietz and Schwartz that had some printing errors. One email and they sent me a new one no questions asked.
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#1142194 - 04/15/05 01:54 PM Re: sheetmusicplus customer service
Piano World Offline



Registered: 05/24/01
Posts: 6021
Loc: Parsonsfield, ME (orig. Nahant...
Glad to hear you had a good experience.

Our only connection is we are an affiliate (see links in right hand column), but...

I've also purchased from them myself, a number of times. Always had good service.
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#1142195 - 04/15/05 05:17 PM Re: sheetmusicplus customer service
Works1 Offline
500 Post Club Member

Registered: 12/12/04
Posts: 580
Loc: New York
I too have purchased online from them several times. Great service, well packed items and delivered fast!

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#1142196 - 04/15/05 08:13 PM Re: sheetmusicplus customer service
Sugarbush Offline
Full Member

Registered: 03/24/04
Posts: 26
Loc: Toronto
I too have ordered from SheetmusicPlus...many,many times and long before I joined this forum.I've always received each order within the time frame suggested and in good condition.

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#1142197 - 04/15/05 08:14 PM Re: sheetmusicplus customer service
Sugarbush Offline
Full Member

Registered: 03/24/04
Posts: 26
Loc: Toronto
I too have ordered from SheetmusicPlus...many,many times and long before I joined this forum.I've always received each order within the time frame suggested and in good condition.

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#1142198 - 04/15/05 08:15 PM Re: sheetmusicplus customer service
Sugarbush Offline
Full Member

Registered: 03/24/04
Posts: 26
Loc: Toronto
sorry about the repeated note. I encountered a technical glitch !!

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#1142199 - 04/16/05 12:29 AM Re: sheetmusicplus customer service
erika Offline
Junior Member

Registered: 03/30/05
Posts: 15
Loc: west coast
I'm sorry, I just haven't received good service from them--three times in a row. One lost order and they insisted that I didn't place it, one extremely delayed order (I hate that they batch your order until everything is in), and I'm still waiting for one Peters edition and it's been five weeks with an estimated delivery time of 3 weeks total.

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#1142200 - 04/16/05 09:21 AM Re: sheetmusicplus customer service
George K Offline
500 Post Club Member

Registered: 12/20/04
Posts: 999
Loc: The Midwest
Have to agree that their service is great, and they deliver what and when they promise. The only problem is that sometimes, things are not readily available (like the Poulenc nocturnes) and I find myself waiting 4-5 weeks for delivery (though, as I said, they were accurate in the delivery time estimate).

Otherwise, no problems whatsoever.


George
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#1142201 - 04/17/05 10:35 AM Re: sheetmusicplus customer service
Stan D Offline
Full Member

Registered: 03/20/04
Posts: 34
Loc: Alabama
I've ordered several times for them with no problems. My only complaint is that the delivery time is a little lengthy compared to other sites from which I've ordered.

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#1142202 - 04/20/05 12:12 PM Re: sheetmusicplus customer service
hgiles Offline
500 Post Club Member

Registered: 01/27/05
Posts: 736
Loc: Charlottesville Virginia
 Quote:
Originally posted by Stan D:
I've ordered several times for them with no problems. My only complaint is that the delivery time is a little lengthy compared to other sites from which I've ordered. [/b]
Remember, when everything you ordered said "allow 4-6 weeks for delivery"? Well, at sheetmusicplus they mean it.

The last think I ordered took that long, but there was no real reason (it was in-stock) why and technically it was on-time.

I now order from musicnotes.com if I can.
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