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Topic Options
#1305525 - 11/14/09 06:11 PM what would you charge?
zissr Offline
Full Member

Registered: 06/25/09
Posts: 63
Loc: north jersey
As I started to tune a crusty Steinway 45" upright, I thought to myself, how can I get out of this? Just then the nice old woman client trips over the fall board and lands face down on the floor with blood pouring off her face. I patched her up and took her to the E.R.in my van. I asked her if I should call anyone. She said there is no one to call except for an 89 year old friend. I offered to wait until she was ready to go home. I sat with her and diagnosed her hypoglycemic shaking, got her a candy bar and stayed with her until the nurse brought her in for stitches. She said she "could get a cab later, can I give you some money now". I said "dont worry right now. Here is my address, I'll call you tomorrow". She thanked me again and shook my hand.

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#1305533 - 11/14/09 06:42 PM Re: what would you charge? [Re: zissr]
Dave Stahl Offline
1000 Post Club Member

Registered: 05/06/07
Posts: 1645
You performed a very kind act. I'm not sure if your question is in earnest or not, but I wouldn't charge anything for it.
_________________________
Promote Harmony in the Universe...Tune your piano!

Dave Stahl, RPT
Piano Technician's Guild
San Jose, CA
http://www.youtube.com/watch?v=JAniw3m7L2I
http://dstahlpiano.net

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#1305538 - 11/14/09 06:51 PM Re: what would you charge? [Re: Dave Stahl]
Inlanding Offline
1000 Post Club Member

Registered: 08/05/09
Posts: 1648
Loc: Colorado
I'd charge nothing. The value you provided to someone else far exceeds any price. I hope she is recovering from such a fall.

Extreme kudos to you!!!

Glen
_________________________


A Bit of YouTube

PTG Associate Member

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#1305544 - 11/14/09 06:59 PM Re: what would you charge? [Re: Inlanding]
zissr Offline
Full Member

Registered: 06/25/09
Posts: 63
Loc: north jersey
Shouldn't I at least get paid for the service call?

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#1305551 - 11/14/09 07:12 PM Re: what would you charge? [Re: zissr]
Inlanding Offline
1000 Post Club Member

Registered: 08/05/09
Posts: 1648
Loc: Colorado
Considering the circumstance, if it were me, I'd charge nothing.

In this day and age, a gift of kindness might just pay off for you in the long-run.

You asked for opinions and I gave mine.

You might have a different philosophy than I do and so be it.

Glen
_________________________


A Bit of YouTube

PTG Associate Member

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#1305556 - 11/14/09 07:27 PM Re: what would you charge? [Re: Inlanding]
Jerry Groot RPT Offline
6000 Post Club Member

Registered: 11/07/07
Posts: 6828
Loc: Grand Rapids Michigan
I wouldn't charge anything either. Return later and tune it then.
_________________________
Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.

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#1305568 - 11/14/09 07:37 PM Re: what would you charge? [Re: Jerry Groot RPT]
Dave Stahl Offline
1000 Post Club Member

Registered: 05/06/07
Posts: 1645
Also think of the long term effects of charging versus not charging. In the short term, you may have lost the time for one service call(or more). But you feel good about yourself, and you made someone believe that there IS kindness in the world. In the longer term, she will say nothing but positive things about you as a person and as a professional piano technician.
_________________________
Promote Harmony in the Universe...Tune your piano!

Dave Stahl, RPT
Piano Technician's Guild
San Jose, CA
http://www.youtube.com/watch?v=JAniw3m7L2I
http://dstahlpiano.net

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#1305578 - 11/14/09 07:46 PM Re: what would you charge? [Re: Dave Stahl]
Jim Moy Offline
Full Member

Registered: 05/06/07
Posts: 292
Loc: Fort Collins - Loveland, CO
What Dave said. Your actions proved the quality of your instincts, well done. Don't mess it up by over-thinking it!
_________________________
Jim Moy, RPT
Moy Piano Service, LLC
Fort Collins and Loveland, Colorado
http://www.moypiano.com

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#1305604 - 11/14/09 08:06 PM Re: what would you charge? [Re: Jim Moy]
Gene Nelson Offline
1000 Post Club Member

Registered: 09/10/04
Posts: 1473
Loc: Old Hangtown California
She trips over the fallboard that you put on the floor?
I would also consider paying for the ER visit and thank your maker that you were not sued..
_________________________
RPT
PTG Member

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#1305617 - 11/14/09 08:27 PM Re: what would you charge? [Re: Gene Nelson]
zissr Offline
Full Member

Registered: 06/25/09
Posts: 63
Loc: north jersey
She already dusted the fallboard while on the floor and has had a few falls in the past. She admitted her negligence and her vision problems after the fall. She has medicare etc. and no genuine case. We've all placed case parts on the floor. This is normal procedeure for any technician in any profession. We cant put up child gates wherever we work.

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#1305623 - 11/14/09 08:43 PM Re: what would you charge? [Re: zissr]
Jerry Groot RPT Offline
6000 Post Club Member

Registered: 11/07/07
Posts: 6828
Loc: Grand Rapids Michigan
But, we can most surely set our parts out of the walkway path which I always do. On grands, I will even place it underneath the piano so it is out of the way of everything including me.
_________________________
Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.

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#1305655 - 11/14/09 09:52 PM Re: what would you charge? [Re: Jerry Groot RPT]
zissr Offline
Full Member

Registered: 06/25/09
Posts: 63
Loc: north jersey
The parts were under the coffee table, not in the walking path of the room. Some peoples' rooms are so small or clutered, there is no perfect place for the case parts.

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#1305664 - 11/14/09 10:12 PM Re: what would you charge? [Re: zissr]
nylawbiz Offline
Full Member

Registered: 10/01/09
Posts: 254
Loc: Columbia County, New York
Well, let's hope she has a speedy recovery. Anybody can get sued, right or wrong. That's why every business person should have liability insurance, including piano technicans.

i would suggest it's time for you to move on to the next tuning. Good luck.

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#1305675 - 11/14/09 10:22 PM Re: what would you charge? [Re: zissr]
Sam Casey Offline
1000 Post Club Member

Registered: 02/05/05
Posts: 1135
Loc: SW Missouri
We are human beings first and technitions 2nd. I agree with the majority. Let it go. She very well may pay you anyway but let it happen if it does.

I have a regular client with a nice dark mahogony Acro console. She has a little mini-poo-pomy-something dog and a collar with a little bell. Friendly critter bounding up and down the stairs. Set the front piece down, tuning away things got quiet and noticed a slight crunching sound. Turned about and there was the puppy chomping away on the front piece. Mushed up the corner big time. Lady bustled up scolding the dog. "Oh, me its ALL my fault! I should have kept him in the kitchen!"

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#1305678 - 11/14/09 10:34 PM Re: what would you charge? [Re: Sam Casey]
Bob Offline
3000 Post Club Member

Registered: 06/01/01
Posts: 3859
I don't leave anything in a walking path, including tools. I put upright parts against a wall or couch. Grand parts under the piano or against the wall or couch. Not only do people trip over things, I've had kids walk on music desks like they were a playground toy - one kid broke the music rack! It's amazing how much stuff people have in the piano room - some customers have zero working room, and worse, no light!
_________________________
www.PianoTunerOrlando.com






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#1305753 - 11/15/09 12:59 AM Re: what would you charge? [Re: Bob]
Sam Casey Offline
1000 Post Club Member

Registered: 02/05/05
Posts: 1135
Loc: SW Missouri
I just love the grand pianos with keyboards facing the wall and just enough room for the bench and NO room to pull the action. On carpet with caster cups. And a dozen loose hammers.

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#1305887 - 11/15/09 06:59 AM Re: what would you charge? [Re: Sam Casey]
David Jenson Offline
2000 Post Club Member

Registered: 10/22/06
Posts: 2082
Loc: Maine
Sam, you're not living right. The rest of us never have to deal with things like that. (Well, almost never. It's usually pencils, paper clips and playing cards in the action for me.)
_________________________
David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----

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#1305920 - 11/15/09 08:50 AM Re: what would you charge? [Re: David Jenson]
wesquire Offline
Full Member

Registered: 03/01/09
Posts: 88
Loc: Ohio
The above advice should be included in every new techs course work! You are right on about this situation and the case part advice is very correct.
You guys are very good!!!
_________________________
Retired industry professional.

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#1305964 - 11/15/09 10:54 AM Re: what would you charge? [Re: zissr]
Peter Sumner- Piano Technician Offline
500 Post Club Member

Registered: 12/09/07
Posts: 852
Loc: San Francisco
A good deed well done...

Good Karma...

Put the invoice book away....

And smile....

Then call her in a couple of days and see how she is....

Cost to you... virtually zero

Benefit to her... incalculable ...
_________________________
Peter Sumner
Concert Piano Technician



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#1306039 - 11/15/09 12:50 PM Re: what would you charge? [Re: Peter Sumner- Piano Technician]
zissr Offline
Full Member

Registered: 06/25/09
Posts: 63
Loc: north jersey
I called her this morning. She thanked me for saving her life. She took 20 stitches. I forgave the fee and rescheduled. She is now my biggest fan.

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#1306097 - 11/15/09 02:06 PM Re: what would you charge? [Re: zissr]
Jerry Groot RPT Offline
6000 Post Club Member

Registered: 11/07/07
Posts: 6828
Loc: Grand Rapids Michigan
Good job!!!
_________________________
Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.

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#1306099 - 11/15/09 02:09 PM Re: what would you charge? [Re: Jerry Groot RPT]
Dave Stahl Offline
1000 Post Club Member

Registered: 05/06/07
Posts: 1645
Yay!
_________________________
Promote Harmony in the Universe...Tune your piano!

Dave Stahl, RPT
Piano Technician's Guild
San Jose, CA
http://www.youtube.com/watch?v=JAniw3m7L2I
http://dstahlpiano.net

Top
#1306267 - 11/15/09 07:56 PM Re: what would you charge? [Re: Dave Stahl]
Sam Casey Offline
1000 Post Club Member

Registered: 02/05/05
Posts: 1135
Loc: SW Missouri
Ditto.

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#1306272 - 11/15/09 08:01 PM Re: what would you charge? [Re: Sam Casey]
Peter Sumner- Piano Technician Offline
500 Post Club Member

Registered: 12/09/07
Posts: 852
Loc: San Francisco
Nice one...congratulations
_________________________
Peter Sumner
Concert Piano Technician



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#1306275 - 11/15/09 08:10 PM Re: what would you charge? [Re: zissr]
Inlanding Offline
1000 Post Club Member

Registered: 08/05/09
Posts: 1648
Loc: Colorado
Originally Posted By: zissr
I called her this morning. She thanked me for saving her life. She took 20 stitches. I forgave the fee and rescheduled. She is now my biggest fan.


Bingo! Excellent move.

Glad she is well and you received a priceless reward.

Glen
_________________________


A Bit of YouTube

PTG Associate Member

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#1306283 - 11/15/09 08:32 PM Re: what would you charge? [Re: David Jenson]
pianogal37 Offline
Full Member

Registered: 05/25/09
Posts: 214
Originally Posted By: David Jenson
Sam, you're not living right. The rest of us never have to deal with things like that. (Well, almost never. It's usually pencils, paper clips and playing cards in the action for me.)


I wonder what's the strangest thing ever found in the action.
_________________________
Bach French Suites No. 6, Allemande and Gigue, Beethoven's Pathetique, Chopin Nocturne 72/1, Fantaisie-Impromptu, Debussy's First Arabesque, Takacs Toccata Op 54, Rachmaninoff Etude-Tableau 33/8.

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#1306310 - 11/15/09 09:49 PM Re: what would you charge? [Re: pianogal37]
David Jenson Offline
2000 Post Club Member

Registered: 10/22/06
Posts: 2082
Loc: Maine
Originally Posted By: pianogal37
I wonder what's the strangest thing ever found in the action.

There was a thread on that subject here not too long ago. Try a search. I won though, with a live six-foot Python discovered behind the damper wires of a six foot Chickering grand.
_________________________
David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----

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#1306324 - 11/15/09 10:11 PM Re: what would you charge? [Re: David Jenson]
Jerry Groot RPT Offline
6000 Post Club Member

Registered: 11/07/07
Posts: 6828
Loc: Grand Rapids Michigan
I still cringe when I think of that David!!!!
_________________________
Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.

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#1306332 - 11/15/09 10:21 PM Re: what would you charge? [Re: Jerry Groot RPT]
David Jenson Offline
2000 Post Club Member

Registered: 10/22/06
Posts: 2082
Loc: Maine
I stood right at attention through that whole tuning. Yes sir, I was watching for any indication of displeasure from that beast.

I was glad to hear that the lady who stumbled and fell on the key cover (fall board) was OK.
_________________________
David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----

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