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#1324820 - 12/13/09 09:08 PM Fantastic Customer Service at Roland UK!
ere Offline
Full Member

Registered: 12/03/05
Posts: 109
Loc: UK
Hello everybody,

I just wanted to share my pleasure in dealing with Roland UK regarding a (slightly) out of warranty and (slightly) malfunctioning Roland FP4 portable piano.

My FP4 has developed a slight clicking sound in black keys when playing staccato, wasn't TERRIBLE, but certainly was annoying.
I contacted Roland via email, and within two days the piano was collected from my house via courier.
I then went on a 10 day holiday (Spain is nice this time of the year;), came back and took delivery of my supremely packed piano. The entire keyboard assembly was replaced , the touch is wonderful and I even believe that it is now better than it was new - the touch seems firmer (but still with that lusciously soft keybed). Perhaps FP4 was modernised since I got my model couple of years back (it certainly increased in price- by about £300).

The communication with Roland UK reps was most friendly and caring (initially they thought that keys may simply need greasing, but suggested for piano to be collected and examined properly... which lead to a much more expensive repair of course). Roland paid for all the repairs and all transportation costs! Can customer service be any more perfect? Rhetorical question to me this- emphatic "NO!" smile

Absolutely thrilled with my new FP4, paired with Pianoteq of course. A wonderful combo! Backed by a great team!:)

Edited by ere (12/13/09 09:09 PM)
My gear: Roland FP4 digi-piano, M-audio A192 sound card , Sennheiser HD580 phones , Synthogy Ivory+ Italian Grand , soft-piano Pianoteq (highly recommended)

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#1324846 - 12/13/09 09:44 PM Re: Fantastic Customer Service at Roland UK! [Re: ere]
Kawai James Offline
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 12170
Loc: Hamamatsu, Japan
Great to hear a positive story!
Thank you for posting.

On a separate point, reading your signature, I'm just a little curious as to why you do not recommend the M-Audio A192 sound card?

Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

#1325072 - 12/14/09 09:58 AM Re: Fantastic Customer Service at Roland UK! [Re: Kawai James]
ere Offline
Full Member

Registered: 12/03/05
Posts: 109
Loc: UK

I dont recommend my sound card due to its poor recording capabilities. It does not support recording within Windows without any additional (expensive) software, and even with additional software (Reaper in my case), I was never able to record Ivory without clicks and distortions.

Playback wise - whether listening to music or playing piano soft in real time (pianoteq, Ivory, true pianos) - M192 is superb, but recording is a big feature to miss...
My gear: Roland FP4 digi-piano, M-audio A192 sound card , Sennheiser HD580 phones , Synthogy Ivory+ Italian Grand , soft-piano Pianoteq (highly recommended)


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