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#1328522 - 12/18/09 05:04 PM Roland FP-7 - Still in shop
Paddler Offline
Full Member

Registered: 11/23/07
Posts: 35
Loc: Lincoln, MA
I posted last month that my FP-7 would require me to turn it off and on anywhere from 1 to 20 times before it would bootup.

I looked for a certified Roland repair shop in eastern Massachusetts and found three. One didn't return my calls another took it in and said a minimum of three weeks to look at it. I brought it in on 11/4. It's now 12/18.

I called last week and I was told "Soon...".

I can't believe it takes this long. It's turned me off on electronic keyboards that don't have at least a 5 year warranty.

In the iterim I went out and bought an accoustic Yamaha 52" upright. Just open it up and start playing.

No on/off switch required.

I guess the FP-7's rarely break which is why there aren't a lot of repair shops.
_________________________
Paddler
Yamaha UX 1980, Roland FP-7, Yamaha PSR-E403

So much music...so little time.

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#1335420 - 12/28/09 11:49 AM Re: Roland FP-7 - Still in shop [Re: Paddler]
Paddler Offline
Full Member

Registered: 11/23/07
Posts: 35
Loc: Lincoln, MA
Need opinion on whether or not I should fix the FP-7.

The main board needs replacing at a cost of of $400-$500 for the board plus labor of about $200.

So is it worth $600-$700 to fix the keyboard?

The repair shop is pleading my case to Roland as the keyboard was not even two years old. I am not a professional keyboardist so it basically got an hour a day at most usage.

I know that this is why they sell extended warranties. I am willing to pay when things break out of warranty but a wholescale breakdown in such a short period for this amount is, in my opinion, not acceptable. I have paid for repairs for appliances, dvd players, etc. that were out of warranty but this seems excessive.
_________________________
Paddler
Yamaha UX 1980, Roland FP-7, Yamaha PSR-E403

So much music...so little time.

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#1335447 - 12/28/09 12:29 PM Re: Roland FP-7 - Still in shop [Re: Paddler]
ChrisA Offline
3000 Post Club Member

Registered: 12/28/08
Posts: 3841
Loc: Redondo Beach, California
So what are the options?

(1)Fix it for $700
(2)Replace it for $2,000

If you've decided that you don't like it anymore and don't rust it to remain in working order, spend the $700 then sell it for $1,200 and buy something else.

The real problem here is that lack of skilled technicians. There is NO WAY the repair should cost so much. But the guy doing the repair has not a clue in the world about how to repair electronics. All he can be to "screwdriver work", that is replacing whole components. Likely some $0.50 part on the main board failed. You should ask for any old parts back unless Roland wants then for trade in.


Edited by ChrisA (12/28/09 12:35 PM)

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#1335578 - 12/28/09 03:14 PM Re: Roland FP-7 - Still in shop [Re: ChrisA]
Paddler Offline
Full Member

Registered: 11/23/07
Posts: 35
Loc: Lincoln, MA
Thanks Chris.

Roland will take a small amount off of the price so the total with labor will be about $585.

The shop doing the work did try a few things before deciding on a full board replacement. You could be right. Maybe he should have looked at the board components more closely.

Roland had to backorder the board. It will take 1 to 1 1/2 months just to get the board from Japan.

I will pay for the work and keep the keyboard. It is a good product. My experience with electronic repair is that once something goes and is fixed it usually lasts.

I paid $1,550 with the stand two years ago. It looks like the FP-7 sells for even more now. The list price went up????
_________________________
Paddler
Yamaha UX 1980, Roland FP-7, Yamaha PSR-E403

So much music...so little time.

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