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I meant to reference the entire thread.

Hello
Thought I'd share my experience on this topic having bought
a Roland HP307 PE 14 months ago. Started noticing a roughening
in the commonly used middle register area a few weeks ago . .
on closer inspection . . displays all the classic Key top wear
as described here and elsewhere. . Not happy at all on a 3K DP . . Anyway, contacted Thomann in Germany ( they gave a 2 year warranty ) and it's shipping back to them from the UK in the next week or so . .Why they couldn't just send a Roland engineer out from the UK is beyond me . .but at least they are going to resolve the problem, I hope, let you know how it goes.

So this is still an issue? I Was planning on picking up a HP-305 =/

There's a load of folks on the Roland forums with similar experiences . . I'm
a bit concerned about the guy who had 3 replacement Keyboards from Roland, all
of which had the same Key top wear within a short period . . .Has Roland fixed this
problem . .does anyone know ? I love the action on the Rolands but cannot help
but feel I should have stuck with Yamaha now.

Back in December, I had to call Roland because of the key wear
problem on my HP-305.

10 days later, a technician was at my home to replace all the white keys. I am happy to say that after 3 months, the keys are still in perfect condition.

I have to say I got great service from Roland.

Hope this help

Regards

I think it must still be a problem, seen as though it's happening with my NX which is the latest of their stage pianos. I don't know if Cohenfan just got lucky when all the keys were replaced and are now okay... why should they be okay and not the new ones being used on the NX?! Crazy.

Even if I did get a replacement, it would only fix it for a few weeks, so it doesn't seem worth it!

I agree with you, it is kind of crazy because it seems there is no logic concerning this particular problem.

For now, I decided to keep my piano considering that I just love the touch and sound of this piano and, as of right now, I feel the competition do not have something better IMHO.

This summer, I plan to go try the new CLP-Series from Yamaha hoping it will be a big improvement over there current models.

For now, I just hope I won't have to deal with this problem anymore. So far so good ...

Regards

Update for those of you interested in the Roland Ivory feel key top wear issue !

My Hp307 is now enroute back from Thomann, Germany . . They seemingly just shipped
the unit on to Roland for repair . . They say a replacement keyboard has been fitted . .
despite my sending 3 emails explaining that Roland have been fitting the same (
if not similar ) keyboards for other customers that have displayed the same wear
symptoms soon after replacement .. . Sofar they have dodged my requests for detailed
information regarding this problem. My last email to them simply asked for an assurance
that Roland has solved the problem and are not fitting keyboards with this proven design flaw .. .
No response from Thomann . . .

If this replacement board soon starts showing signs of wear, and i'll be monitoring this closely .. .
This piano will be be on a one way journey back to Germany. . . I'll let you know soon !

I got HP307, exact same issue with keys, they had bad wear after a matter of months! rang Roland and they sorted it out, whole new keyboard replaced you must register your piano on the Roland website to get full 3 year warranty (well in UK anyway).

There is no way you have to pay for the keys if you are still in warranty, period. There is no excuse possible for them not to send a person round to your house to fix your issue.

Also I must add, the new keyboard is fine, no visible wear at all, and thats after playing it more than before (and with longer fingernails) and for a good few months again now.

They must have fixed the issue with the keyboards wear, well I seriously doubt thats the case actually, maybe I was just luckier this time.

For the record, I use my FP7F heavily (hours a day) and I see no wear. It's been 6 months.

So I'm hoping this issue has been resolved.

Just a last and final note about this business ... I received
my HP307 back from the retailer who had just sent it on to Roland
in Europe ( Italy, I Think ) for keyboard replacement. . . The
so-called new keyboard arrived with dark sub-surface marks on some centre keys . .. When you shone a light on the other keys, on very close inspection, the surface was covered in what looked like polishing marks, like this keyboard had been re-surfaced ( badly ) .. . .. Without further ado I shipped it back to the retailer who agreed to refund a large proportion of the purchase price. End of a very long and tiresome journey, Goodbye Roland. Great keyboard action with the PHAIII, shame they don't put a proper plastic keyboard surface on there !!! Maybe
they should give Yamaha a ring and ask them how to do it !

oh dear...I spoke too soon... scratches already starting to appear again look at the date of my post!!!!!!!!!!!!! so this time its only taken a month to go wrong again.

If I were you I would ask for a non ivory feel keybed replacement. It seems Roland has done it for others here.

Should not have to Dewster, its not my problem, its completely their problem to sort out, I want a full refund at this rate, not letting this slip. Switching to Yamaha CLP-470 I think, though not 100% on that as I am guessing its not as good as the HP307.

If you can, try out the Kawai CA-93. Better overall sound and action IMHO and should cost less than the HP307.

Ok thanks Coker, but I dont think there are many Kawai dealers in UK where I can try one out, its Roland and Yamamha mainly where I live.

I cannot understand why the companies sell instruments with all those defect. I suppose that they should have a quality control.

If I had the choice between ivory feel and non ivory feel on our NX I would probably opt for the non. So if this were to happen on our NX I'd see it as an opportunity to get an option that wasn't available when we bought it, rather than as an opportunity to stick it to Roland (however much they may deserve it). Though I understand how you must feel and I do sympathize with your plight.


I'm not aware of anything Yamaha currently has that comes close to Roland's SN technology - you may be cutting off your nose to spite your face.

Aesthetically speaking, what's your take on the SN piano sound in the HP307?

Try the dealer locator on the Kawai Europe site:

http://www.kawai.de/dealers_en.htm?scat=1&scountry=GB&stext=peterborough

In addition, there's also Cookes Pianos over in Norwich.

Cheers,
James
x

There is a place in Cambridge that could be worth checking out, if you haven't already:

Cambridge Pianoforte
10-12 Kings Hedges Road
Cambridge
01223 424 007