Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician

SEARCH
the Forums & Piano World

Trying Something New with Search
(ad)
Pearl River
Pearl River Pianos
(ad) Pianoteq
(ad) Lindeblad Piano
Lindeblad Piano Restoration
(ad) P B Guide
Acoustic & Digital Piano Guide
Who's Online
102 registered (AndrewJCW, aliash, agraffe, Beakybird, 29 invisible), 1062 Guests and 6 Spiders online.
Key: Admin, Global Mod, Mod
(ad) Estonia Piano
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#1736047 - 08/18/11 06:13 PM Kawai CA13 Key issue
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Hello!

My Kawai CA13 arrived today and it works perfectly, apart from one single key, the middle C-sharp. If I play the key while pushing it slightly to the right, it sounds just fine. However, if I play it while pushing it slightly to the left (for example when I play it with my right hand), it produces a scraping sound, and I can feel a difference in resistance (I suspect it makes contact with the middle C). I have read some similar things from some Kawai owners here (small flaws, but nothing big).

The natural answer is of course that I should return my product, but I hesitate because I bought it from another country. I might have to pay for the transportation back, which could be fairly costly. Also I feel that I could probably live with this small flaw, but it feels wrong to accept a flawed unit when I really should get one in perfect condition.

Is it worth the trouble?

Top
(ad 800)
Yamaha CP Stage Pianos
Yamaha CP Stage Pianos Simply the Best
#1736051 - 08/18/11 06:19 PM Re: Kawai CA13 Key issue [Re: simgjere]
EssBrace Offline
2000 Post Club Member

Registered: 12/01/09
Posts: 2767
Loc: Suffolk, United Kingdom
Easy fix I'm sure. If you've bought from another territory then Kawai in your own country probably won't be obliged to help you with this (although they might I suppose) - but any decent tech will be able to make the tiny adjustment needed to make it perfect. It might even go after a few hours of play. Are all the keys level with even spacing?

Good luck,

Steve
_________________________
Roland RD-1000 | Yamaha CP1 | Physis H1

Top
#1736062 - 08/18/11 06:30 PM Re: Kawai CA13 Key issue [Re: simgjere]
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Thanks for a quick reply!

I was also thinking that it may wear away. For now, I guess I will enjoy myself for a couple of days and see if there is any difference. I was not even aware that there are technicians for digital pianos (why wouldn't there be any, though?). As for the rest of the keys, they are evenly spaced and do not wobble.

Top
#1736102 - 08/18/11 07:46 PM Re: Kawai CA13 Key issue [Re: simgjere]
Kawai James Offline
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 11660
Loc: Hamamatsu, Japan
simgjere, may I ask where you are based?

Even if the instrument was purchased from a large online retailer such as Thomann, the Kawai distributor in your country should still assist with support queries such as minor keyboard adjustments etc.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

Top
(ad) ROLAND

Click Here

#1736335 - 08/19/11 05:27 AM Re: Kawai CA13 Key issue [Re: simgjere]
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Kawai James, I live in Stockholm, Sweden. The only place that represent Kawai here is Stockholm Steinway Gallery. That is where I tested the CA63 (they did not have the CA13). As you can tell by the name, they are not only selling Kawai.

Top
#1736341 - 08/19/11 05:54 AM Re: Kawai CA13 Key issue [Re: simgjere]
Kawai James Offline
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 11660
Loc: Hamamatsu, Japan
simgjere, thank you for the addition information.

Please contact Thomann to explain the situation with the rubbing key.
I believe they may arrange for a technician to be sent to adjust the action.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

Top
#1736365 - 08/19/11 06:55 AM Re: Kawai CA13 Key issue [Re: Kawai James]
Belger1900 Offline
Full Member

Registered: 09/30/10
Posts: 60
Should be an alignment problem with the keys. I think this happens a lot with the RM3.

Beneath the keys are pins that guide the keys as you press.
I had this problem with the middle C. Big gap on the right side, small one on the left.
The alignment of this key was awfull. After the technician took the key out we saw that the pin underneath was totally bent. Bending it back would not have solved the problem, as the tolerances of all other keys did´nt fit either crazy.
So I have to live with a key that travels downwards in an angle of 20° hopefully not hitting the key besides it mad

I think this is a major problem of the RM3 wood action. You have the wood but you also have the problems linked to it.

Another issue was the "wobbling" of the keys from side to side. I think Kawai should really take the time to check every excentric pin to be sure the keys don´t start getting too loose. I asked the technician to fix about 10 keys.

Top

Moderator:  Piano World 
What's Hot!!
Why It's Impossible to Tune a Piano!
aka, why you should be nice to your tuner.
--------------------
Posting Pictures on the Forums
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

-------------------
Piano Classified Ads
Piano Acc. & Gift Items in
Piano World's Online Store
In PianoSupplies.com ,(a division of Piano World) our online store for piano and music gifts and accessories, party goods, tuning equipment, piano moving equipment, benches, lamps Caster Cups and more.


Free Shipping on Jansen Artist Piano Benches
(ad)
Hammond A100 for Sale!
PRICE DROPPED!
(Think B3)
Hammond A100 for sale!
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
(ad 125)
Sweetwater $55,000 Giveaway
Sweetwater $55,000 Mic Locker Giveaway
(ads)
PD - WNG - MH
Wessell Nickel & Gross
New Topics - Multiple Forums
WOW!!! "Chord Play", by Forrest Kinney!
by MacMorrighan
05/28/16 07:32 PM
Joel Hastings has passed away
by stores
05/28/16 06:14 PM
VR piano
by David Farley
05/28/16 04:43 PM
Bechstein in Jerusalem
by David-G
05/28/16 01:55 PM
Questions About Replacing Piano
by newbert
05/28/16 01:49 PM
Forum Stats
83,794 Registered Members
44 Forums
172,995 Topics
2,528,751 Posts

Most users ever online: 15,252 @ 03/21/10 11:39 PM
Sheet Music Plus (125)
Sheet Music Plus Featured Sale

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2016 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission