Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad) Pianoteq
Latest Pianoteq add-on instrument: U4 upright piano
(ad) Pearl River
Pearl River Pianos
(ad) P B Guide
Acoustic & Digital Piano Guide
PianoSupplies.com (150)
Piano Accessories Music Related Gifts Piano Tuning Equipment Piano Moving Equipment
We now offer Gift Certificates in our online store!
(ad) Estonia Piano
Estonia Piano
Quick Links to Useful Stuff
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano Accessories
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#1736047 - 08/18/11 06:13 PM Kawai CA13 Key issue
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Hello!

My Kawai CA13 arrived today and it works perfectly, apart from one single key, the middle C-sharp. If I play the key while pushing it slightly to the right, it sounds just fine. However, if I play it while pushing it slightly to the left (for example when I play it with my right hand), it produces a scraping sound, and I can feel a difference in resistance (I suspect it makes contact with the middle C). I have read some similar things from some Kawai owners here (small flaws, but nothing big).

The natural answer is of course that I should return my product, but I hesitate because I bought it from another country. I might have to pay for the transportation back, which could be fairly costly. Also I feel that I could probably live with this small flaw, but it feels wrong to accept a flawed unit when I really should get one in perfect condition.

Is it worth the trouble?

Top
(ad) Roland

Click Here

#1736051 - 08/18/11 06:19 PM Re: Kawai CA13 Key issue [Re: simgjere]
EssBrace Online   content
2000 Post Club Member

Registered: 12/01/09
Posts: 2328
Loc: Suffolk, United Kingdom
Easy fix I'm sure. If you've bought from another territory then Kawai in your own country probably won't be obliged to help you with this (although they might I suppose) - but any decent tech will be able to make the tiny adjustment needed to make it perfect. It might even go after a few hours of play. Are all the keys level with even spacing?

Good luck,

Steve
_________________________
Yamaha CP1

Top
#1736062 - 08/18/11 06:30 PM Re: Kawai CA13 Key issue [Re: simgjere]
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Thanks for a quick reply!

I was also thinking that it may wear away. For now, I guess I will enjoy myself for a couple of days and see if there is any difference. I was not even aware that there are technicians for digital pianos (why wouldn't there be any, though?). As for the rest of the keys, they are evenly spaced and do not wobble.

Top
#1736102 - 08/18/11 07:46 PM Re: Kawai CA13 Key issue [Re: simgjere]
Kawai James Online   content
8000 Post Club Member

Registered: 09/06/07
Posts: 8393
Loc: Hamamatsu, Japan
simgjere, may I ask where you are based?

Even if the instrument was purchased from a large online retailer such as Thomann, the Kawai distributor in your country should still assist with support queries such as minor keyboard adjustments etc.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1736335 - 08/19/11 05:27 AM Re: Kawai CA13 Key issue [Re: simgjere]
simgjere Offline
Junior Member

Registered: 07/17/11
Posts: 5
Loc: Stockholm, Sweden
Kawai James, I live in Stockholm, Sweden. The only place that represent Kawai here is Stockholm Steinway Gallery. That is where I tested the CA63 (they did not have the CA13). As you can tell by the name, they are not only selling Kawai.

Top
#1736341 - 08/19/11 05:54 AM Re: Kawai CA13 Key issue [Re: simgjere]
Kawai James Online   content
8000 Post Club Member

Registered: 09/06/07
Posts: 8393
Loc: Hamamatsu, Japan
simgjere, thank you for the addition information.

Please contact Thomann to explain the situation with the rubbing key.
I believe they may arrange for a technician to be sent to adjust the action.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1736365 - 08/19/11 06:55 AM Re: Kawai CA13 Key issue [Re: Kawai James]
Belger1900 Offline
Full Member

Registered: 09/30/10
Posts: 60
Should be an alignment problem with the keys. I think this happens a lot with the RM3.

Beneath the keys are pins that guide the keys as you press.
I had this problem with the middle C. Big gap on the right side, small one on the left.
The alignment of this key was awfull. After the technician took the key out we saw that the pin underneath was totally bent. Bending it back would not have solved the problem, as the tolerances of all other keys did´nt fit either crazy.
So I have to live with a key that travels downwards in an angle of 20° hopefully not hitting the key besides it mad

I think this is a major problem of the RM3 wood action. You have the wood but you also have the problems linked to it.

Another issue was the "wobbling" of the keys from side to side. I think Kawai should really take the time to check every excentric pin to be sure the keys don´t start getting too loose. I asked the technician to fix about 10 keys.

Top

Moderator:  Piano World 
What's Hot!!
HOW TO POST PICTURES on the Piano Forums
-------------------
Sharing is Caring!
About the Buttons
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Interesting books about the piano, pianists, piano history, biographies, memoirs and more!
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
Sheet Music
(PW is an affiliate)
Sheet Music Plus Featured Sale
Download & Print Sheet Music Instantly
sheet music search
sheet music search

sheet music search
(ad) HAILUN Pianos
Hailun Pianos - Click for More
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Who's Online
135 registered (Atrys, accordeur, anotherscott, A Guy, Andrej Gabara, 47 invisible), 1420 Guests and 35 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
74250 Members
42 Forums
153592 Topics
2251042 Posts

Max Online: 15252 @ 03/21/10 11:39 PM
New Topics - Multiple Forums
Casio PX 850
by ryand90
Today at 07:41 PM
Am I Too Old?
by HatemTarek22
Today at 07:34 PM
New 52" upright with 10K budget?
by WCSdancer
Today at 07:26 PM
give up on old acoustics and buy a digital?
by carojm36
Today at 06:41 PM
I think I have a problem
by JoelW
Today at 05:02 PM
(ads by Google)

Visit our online store for gifts for music lovers

 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2014 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission