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#1750141 - 09/10/11 11:39 AM Key issue Kawai CN-33
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
Hello everyone,

I'm a very happy owner of a Kawai CN33. The DP is just amazing.
But since yesterday I hear a tick when I press the E4 key. The key works as it should be, but it's just that tick that annoys me. When I press the key with the right hand, I hear nothing. Only when I press it with the left hand.

Does anyone know what the cause is?
Should I call the dealer and ask to repair it?

Kind regards,

Nashwan
_________________________
Kawai CN-33
Korg PA-800

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#1750273 - 09/10/11 05:03 PM Re: Key issue Kawai CN-33 [Re: NSA]
spanishbuddha Online   content
2000 Post Club Member

Registered: 11/08/09
Posts: 2232
Loc: UK
Shine a torch down the gaps either side in case you can see anything sticking. You can't see the hammer weight if it's catching there though.

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#1761512 - 09/29/11 05:15 AM Re: Key issue Kawai CN-33 [Re: NSA]
hiremathsc Offline
Junior Member

Registered: 09/15/10
Posts: 11
Loc: Reading, UK
Hello All, I am happy owner of CN33 from past one year. Since past few days I hear click sound on B3 key occasionally. I tried blowing some air and looked using torch but nothing odd I see about. Also observed that I hear click sound when pressed from angle mostly left. But when pressed straight carefully or right side no sound. Is this a norm or should o worry about it. Is there a instruction to clean key's or between keys?
Any help in resolving this will be much appreciated.

Regards
Sanjeev


Edited by hiremathsc (09/29/11 05:43 PM)

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#1761527 - 09/29/11 06:37 AM Re: Key issue Kawai CN-33 [Re: hiremathsc]
dire tonic Online   content
1000 Post Club Member

Registered: 07/17/11
Posts: 1040
Loc: uk south
Sanjeev & NSA (not sure where you're based), I've had a similar issue with clicking keys on my 9-year old Kawai SE1 since soon after it was purchased but which deteriorated only in the respect that the number of keys affected increased. But it came to a pitch a few weeks ago when one of the affected keys not only clicked erratically but also had a rubbery, resistant feel so that under normal playing pressure the key would produce a quieter note than others. Determined to resolve this and wondering if it might be a DIY job I contacted Kawai at digital@kawaius.com requesting a full service manual (not the user instruction manual) with which they kindly obliged! I duly opened the keyboard up and found a loose small piece of plastic wedged inapproprately between some neighbouring keys.

Following this, via Kawai UK, I was directed to the uk service agents, WD Greenhill (01702 546195) who confirmed that the loose plastic was the covering film of what is known as a slip-pad. I gather these identical pads are also used on their latest flagship stage piano the MP10 and it would surprise me if your piano doesn't use these also.

I ordered a complete set of these pads from Greenhill and decided, although admittedly trepidatiously at first, to do the job myself. It was surprisingly easy. The manual was fairly specific and provided detail on removal of the keyboard and removal of the keys themselves in order to access the hammers which provide the seat for these pads. I now have a wonderful as-new silent keyboard. I only changed the pads on the affected keys although Greenhill suggested doing the full 88. I shied away from this because removal of keys does, according to Greenhill, risk key-breakage (although, of course you can buy replacement keys). I ended up doing about a dozen or so without a single hitch.

I would suggest asking Greenhill about the slip-pads. Are they the same in the CN-33 as in the ES1 and MP10? Might this be the problem? But if you intend to do this yourself, try and get the free service manual from the US - Greenhill will want to charge you for it.

Best of luck!


Edited by dire tonic (09/29/11 07:00 AM)

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#1761656 - 09/29/11 11:49 AM Re: Key issue Kawai CN-33 [Re: NSA]
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
Thanks for the information dire tonic!
I've already called the Kawai dealer, and they're going to repair the key very soon.

Thanks again,

Nashwan
_________________________
Kawai CN-33
Korg PA-800

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#1761846 - 09/29/11 05:42 PM Re: Key issue Kawai CN-33 [Re: dire tonic]
hiremathsc Offline
Junior Member

Registered: 09/15/10
Posts: 11
Loc: Reading, UK
Thanks Dire Tonic,
As advised I contact WD Greenhill today. Person who answered the phone seems very nice and helpful. After explaining the problem, he told me that they are going to charge me £XX to fix the issue. However, they also advised that I should get in touch with Thomann as the DP is new [ still under 3 yrs warranty] and still under warranty. So, I am sending an email to Thomann explaining the problem. Fingers crossed they will come back with some positive answer.

Once again thanks for your help.

NAS :- where are you based? in UK? Did you approach Kawai UK directly or via your dealer ? I believe we both are having exact same issue but with different keys :-(

Sanjeev


Edited by hiremathsc (09/29/11 06:36 PM)

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#1762151 - 09/30/11 07:43 AM Re: Key issue Kawai CN-33 [Re: hiremathsc]
dire tonic Online   content
1000 Post Club Member

Registered: 07/17/11
Posts: 1040
Loc: uk south
- yes, fair enough, if it's under warranty I'd certainly be reluctant to tackle it on my own. Would Thomann underwrite the carriage costs - or perhaps they would do a deal with Greenhill to take on the repair?
Whatever I hope you get your piano back quickly.

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#1762152 - 09/30/11 07:49 AM Re: Key issue Kawai CN-33 [Re: NSA]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Sanjeev, please contact Kawai UK.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#1762197 - 09/30/11 09:12 AM Re: Key issue Kawai CN-33 [Re: Kawai James]
hiremathsc Offline
Junior Member

Registered: 09/15/10
Posts: 11
Loc: Reading, UK
Hi James,
I have contact Thomann cyberstore. I was on the phone with them this morning.

After a long chit chat, the International support Eng. asked me to send another email explaining problem in detail. He will then discuss the problem with Piano service dept and will get back to me.
Now the decision lies with the Piano Eng's. If they decide it is a big problem that needs to be looked at on-site then I end up shipping the entire Piano. Otherwise, they might send an Eng to visit my place ,that will be just awesome :- )

So, basically sitting and waiting to hear from them. If I have to ship it for this small problem then I am screwed. I guess this is the price we pay for buying from Cyberstore.

I will also drop an email to Kawai UK and see what response i will get from them.

As I said I am extremely happy with CN 33 but this little tick sound is annoying me. I was not expecting to see this kind of problem so soon especially when it is used minimal times. But i guess, I am just one of those unlucky ones.

Thanks James, Dire Tonic for your adive and help in this matter.

Regards
Sanjeev

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#1762209 - 09/30/11 09:23 AM Re: Key issue Kawai CN-33 [Re: NSA]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Sanjeev, I believe this is standard policy. If there was a major defect with your instrument, the entire piano would need to be replaced. However, in your case, I expect it's a relatively minor adjustment that a qualified engineer will be able to correct within a few minutes.

Best of luck!

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#1762224 - 09/30/11 09:39 AM Re: Key issue Kawai CN-33 [Re: Kawai James]
hiremathsc Offline
Junior Member

Registered: 09/15/10
Posts: 11
Loc: Reading, UK
Thanks James for re-assuring me. I sincearly hope it will be sorted quickly.

Regards
Sanjeev

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#1762263 - 09/30/11 10:54 AM Re: Key issue Kawai CN-33 [Re: NSA]
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
Sanjeev,

I live in the Netherlands. I approached my local dealer. They contacted the Kawai dealer and said that they will send an engineer to fix this problem.
I'm still waiting for a phone call...

Kind regards,

Nashwan
_________________________
Kawai CN-33
Korg PA-800

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#1762500 - 09/30/11 06:57 PM Re: Key issue Kawai CN-33 [Re: NSA]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Nashwan, perhaps you try calling again?

James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1784607 - 11/07/11 09:27 AM Re: Key issue Kawai CN-33 [Re: NSA]
hiremathsc Offline
Junior Member

Registered: 09/15/10
Posts: 11
Loc: Reading, UK
Finally managed to convience Thomann(Cyber store) that getting repaired locally instead of sending full DP back to Germany works out much cheaper.
They have agreed and willing to pay the callout charge!

contacted WD GreenHill ( Kawai authorised Dealer in the UK and placed a call. However, Still waiting for a call from Kawai eng. to fix an appointment and get it repaired.

Not sure what is the lead time to get a call and repair CN33 from Kawai in UK..

Nashwan - Could you please share your experience here?. Were you able to resolve your DP keyboard issues and overall how long did it took to resolve?

I am planning to wait for couple more days and then give them call again?

-Sanjeev


Edited by hiremathsc (11/07/11 09:31 AM)

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#1784678 - 11/07/11 12:07 PM Re: Key issue Kawai CN-33 [Re: NSA]
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
Well, I called them last week and they said they were moving to an other place, so that they didn't have the time to call the Kawai engineer again???

I'm going to try it again tomorrow, and hope they have 'time'.

Kind regards,
Nashwan
_________________________
Kawai CN-33
Korg PA-800

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#1796137 - 11/26/11 06:53 AM Re: Key issue Kawai CN-33 [Re: NSA]
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
UPDATE:

Hello everyone,

So, Kawai Europe called me yesterday and said they want to make an appointment with me to pick up my Kawai and repair it. It would take one week. I said I don't want that. I use my piano everyday. I can't miss it for a week!

I asked if one of the engineers could come and repair it here at home. That wasn't an option, according to him. The question now is: Why not?

Kawai James, do you think there is a reason for this?

Kind regards,
Nashwan


Edited by NSA (11/26/11 06:54 AM)
_________________________
Kawai CN-33
Korg PA-800

Top
#1796140 - 11/26/11 07:13 AM Re: Key issue Kawai CN-33 [Re: NSA]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Originally Posted By: NSA
Kawai James, do you think there is a reason for this?


I'm sorry, I don't know.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1796308 - 11/26/11 02:54 PM Re: Key issue Kawai CN-33 [Re: NSA]
spanishbuddha Online   content
2000 Post Club Member

Registered: 11/08/09
Posts: 2232
Loc: UK
Ask for a loan of something during that week.

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#1796544 - 11/27/11 03:24 AM Re: Key issue Kawai CN-33 [Re: spanishbuddha]
bluebilly Offline
Full Member

Registered: 03/19/10
Posts: 418
Loc: England
Before I purchased from Thomann I checked with them how their three year warranty worked, I was told in the first instance a UK based technician is sent out to fix a fault on site, if the fault is not able to be fixed on site the piano would be replaced, new piano delivered old one collected. Of course, I'm hoping I don't ever have to put their after sales service to test, but mechanical things do wear out sooner or later, mine usually wear out a month after the warranty ends.


Edited by bluebilly (11/27/11 03:36 AM)

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#1796564 - 11/27/11 06:06 AM Re: Key issue Kawai CN-33 [Re: NSA]
NSA Offline
Full Member

Registered: 06/12/11
Posts: 35
I've sent an e-mail to my local dealer with the same message. Now it's waiting for an answer...
_________________________
Kawai CN-33
Korg PA-800

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#1885326 - 04/23/12 10:13 PM Re: Key issue Kawai CN-33 [Re: NSA]
ozzienovice Offline
Full Member

Registered: 08/17/09
Posts: 37
Loc: Victoria, Australia
I have had similar issues with my Kawai CN33 which is 20 months old. 12 months ago Kawai sent an engineer to my house to fix the first clicking key - the G4 - which got progressively more lateral movement and louder clicks. He completely disassembled the keyboard movement, removed keys and refitted them, and retightened. Click disappeared, but he offered cause for the key becoming sloppy and clicking.

Now in last two weeks my C3 key is exhibiting the same traits - lateral movement and annoying clicks. I only hope Kawai will fix this under warranty.

However I am concerned this may be a ongoing fault with the CN33 and will re-occur again and again.

Do any of you CN33 owners have similar concerns?

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#1885433 - 04/24/12 03:20 AM Re: Key issue Kawai CN-33 [Re: NSA]
sentient Offline
Full Member

Registered: 12/27/11
Posts: 32
Originally Posted By: NSA
UPDATE:

Hello everyone,

So, Kawai Europe called me yesterday and said they want to make an appointment with me to pick up my Kawai and repair it. It would take one week. I said I don't want that. I use my piano everyday. I can't miss it for a week!

I asked if one of the engineers could come and repair it here at home. That wasn't an option, according to him. The question now is: Why not?

Kawai James, do you think there is a reason for this?

Kind regards,
Nashwan



Excuse me, but the Kawai Support wants to help you, and you refuse cause you don´t want to give the piano away for one week?
Be happy that you must not send it away and that it does last ONLY one week.

Sometimes..... cry

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#1885441 - 04/24/12 03:54 AM Re: Key issue Kawai CN-33 [Re: NSA]
spanishbuddha Online   content
2000 Post Club Member

Registered: 11/08/09
Posts: 2232
Loc: UK
I've had my CN33 for nearly two years. Gets played an hour and more every day. A couple of keys show signs of loosening compared to others, E4 the main culprit, as there is some quite minor lateral movement. No clicking though.

Not sure what to expect down the line. Don't all mechanical movements show some wear and tear after a while. The question is what's reasonable and in what time frame. A clicking key would need repair though.

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#1885912 - 04/24/12 08:20 PM Re: Key issue Kawai CN-33 [Re: NSA]
JulianG123 Offline
Full Member

Registered: 04/23/12
Posts: 48
Loc: NJ
Can a techician fix these issues or do they have to replace the whole keybed?
_________________________
Julian

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#1886820 - 04/26/12 09:01 AM Re: Key issue Kawai CN-33 [Re: JulianG123]
IMOL Offline
Full Member

Registered: 08/15/10
Posts: 55
maybe I'm the unluckiest of all.
On my MP6, the keys with more lateral movement and clicking noise are:

G3 - B3 - G4 - B4 - F5 - B5 - E6 - G6 - A6

use about two hours a day
frown frown

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#1886822 - 04/26/12 09:06 AM Re: Key issue Kawai CN-33 [Re: IMOL]
spanishbuddha Online   content
2000 Post Club Member

Registered: 11/08/09
Posts: 2232
Loc: UK
Originally Posted By: IMOL
maybe I'm the unluckiest of all.
On my MP6, the keys with more lateral movement and clicking noise are:

G3 - B3 - G4 - B4 - F5 - B5 - E6 - G6 - A6

use about two hours a day
frown frown


Quite a few. All clicking? How long have you had it? What sort of music do you play?

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#1886825 - 04/26/12 09:11 AM Re: Key issue Kawai CN-33 [Re: JulianG123]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Originally Posted By: JulianG123
Can a techician fix these issues or do they have to replace the whole keybed?


Well, a clicking key can usually be resolved with a simple re-application of lubricant. However, if not, it may be necessary to reseat/replace the key.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1886828 - 04/26/12 09:13 AM Re: Key issue Kawai CN-33 [Re: IMOL]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Originally Posted By: IMOL
maybe I'm the unluckiest of all.
On my MP6, the keys with more lateral movement and clicking noise are:

G3 - B3 - G4 - B4 - F5 - B5 - E6 - G6 - A6

use about two hours a day
frown frown


IMOL, may I ask if you have spoken to the dealer/distributor?

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#1886842 - 04/26/12 09:49 AM Re: Key issue Kawai CN-33 [Re: Kawai James]
IMOL Offline
Full Member

Registered: 08/15/10
Posts: 55
yes James,
they think it will be resolved with re-application of grease.

spanishbuddha :
my MP6 is now 12 months , but after 1 o 2 months it became already noisy.

I study classical music and I play blues and swing music.

regards

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#1886856 - 04/26/12 10:12 AM Re: Key issue Kawai CN-33 [Re: IMOL]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8376
Loc: Hamamatsu, Japan
Originally Posted By: IMOL
yes James,
they think it will be resolved with re-application of grease.


Ah, that's good.
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
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