Hello!

I have a Kawai MP6 and i'm very happy with it, but I noticed that when i was editing a electric piano patch with Phaser, a very loud noise appeared. The noise sounds like a policial siren. I tried to solve this with the factory reset, but when i edit again a SETUP, the siren noise reappeared. My Firmware version is V1.10.



Any help would help me a lot

Thanks

dx0m8w,

May I please ask you to list the steps required to reproduce the bug, and also post an MP3 of the sound you hear.

Kind regards,
James
x

First, I set the Kawai MP6 in SETUP mode, next, I selected the sound 2-1-A (L.A. Piano), next I turn on the zone 3 and put in this zone the sound 2-4-C (Phase EP)and the noise start. I noticed that the noise start when the sound have Phaser 1/2 effect. I don't know how to attach a MP3 file, sorry for my ignorance and my bad english (i speak spanish)

Thank you

Hello, I uploaded the mp3 file in megaupload, this is the link:

mp6 noise mp3

Thank you, this is very useful.

Kind regards,
James
x

It sounds totally bizarre! Never heard anything like it.

Maybe you've been overtaxing the hamsters

I do not know if this is a specific problem of the keyboard or a MP6 bug. The noise is very annoying

Thanks

Do you have the same problem if you follow the steps I posted above?

Thanks

I've just spent the day wrestling with my Numa Piano firmware, so I'm not feeling like dealing with another DP issue right now. If I feel brave enough later on this evening or tomorrow, I'll give it a go.

OK, my curiosity got the better of me...

I followed your steps, and my MP6 did EXACTLY the same thing!!! I have no idea what's going on. It's certainly something that needs addressing.

For now, that is a combination I shall definitely avoid. However, maybe it will occur with other combinations, too.

Over to you, KJ.

Wow, if your mp6 did the same thing, maybe it is a bug of the mp6's OS. I hope we find a solution.

Regards

Daniel

Thank you for the reports chaps - we're looking into the issue.

Cheers,
James
x

Chaps,

It appears that this bug occurs when using the Phaser1/2 effect for a sound assigned to Zone3, at the same time as using a Tremolo1/2 effect for Zone4.

For the time being, may I please ask you to avoid using this combination of Zones/Effects until a proper solution is found.

Kind regards,
James
x

Hello again chaps,

The engineering guys have successfully fixed this issue, and made an updated beta firmware available to me.

If you would like to receive the beta firmware, please send me a PM with your email address enclosed.

Kind regards,
James
x

Wow, that's a quick response! James, you rock!

Thank you, however it's the engineering chaps that deserve the credit for their prompt action.

Cheers,
James
x

Of course, but if it wasn't for you, who knows how long it would had taken for this issue to reach them.

I' really impressed with your quick response! Thank you very much and thanks to the engineers for their prompt response.

I try to send you a PM but i receive a message that says: "Kawai James is over their Private Topic limit"

I don't know if is allowed to put the email in the post.

Thank you again

It's impressive isn't it! Little problems occur from time to time but it is the company's response to the problems that tells the real story.

Absolutely agree with you!, that makes the difference and help you to think and choose right.

Regards

dx0m8w, I've deleted some old messages, so please try resending your message.

I'm afraid I've returned home for the evening, but will send the beta firmware update to you when I arrive at the office tomorrow morning.

Cheers,
James
x

Ok, PM sent

thanks Kawai James!

Yes, I totally agree. It's actually really heartening in this age of faceless and impenetrable corporations for an international company to have such a human face and response.

Thanks to James and the engineers for their incredibly speedy response!

+1

Thank you!
Please check your Gmail!

Cheers,
James
x

Thank you very much!!!

Issue solved!

Regards