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#1828361 - 01/20/12 09:15 AM Is a Kawai worth getting?
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
I ask because I have come accross many threads about various different Kawai models having key problems, and people receiving damaged models, almost to the extent where it is like a universal thing and alot of Kawai users experience some fault. I was considering the CN43 model, Specs/looks wise its very nice, But after having to wait so long to buy a DP if I recieved a somewhat damaged CN43 I would be gutted to say the least. On that note, what do you think of the CN43 model? Thanks
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#1828387 - 01/20/12 10:30 AM Re: Is a Kawai worth getting? [Re: shokz]
mrcultureshock Offline
Full Member

Registered: 08/22/11
Posts: 77
Loc: Georgia, USA
I'm considering buying the Kawai MP10 but the problems that people have had with the unit arriving DOA or other myriad of issues are preventing me from buying.

However, Kawai does provide a pretty good warranty for stage pianos and I get the impression that Kawai is working very hard to fix problem DPs after purchase.

But it's still a pain if I were to receive a faulty MP10 and then have to take it to a repair center far way or mail it back to the onlline dealer or Kawai. Although I'm sure that Kawai will make everything right at the end.
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#1828395 - 01/20/12 10:37 AM Re: Is a Kawai worth getting? [Re: mrcultureshock]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: mrcultureshock
I'm considering buying the Kawai MP10 but the problems that people have had with the unit arriving DOA or other myriad of issues are preventing me from buying.

However, Kawai does provide a pretty good warranty for stage pianos and I get the impression that Kawai is working very hard to fix problem DPs after purchase.

But it's still a pain if I were to receive a faulty MP10 and then have to take it to a repair center far way or mail it back to the onlline dealer or Kawai. Although I'm sure that Kawai will make everything right at the end.


Thanks for the reply, thats exactly it, Its the only thing keeping me from buying a Kawai at the moment. If I was going to get a Kawai aswell it would be via the thomann website, and that would be international, so if something did go wrong oh my, what a pain that would be to get it sorted. And indeed, I came accross a thread where this guy ordered an MP10 it was damaged, he got a replacement and that was damaged aswell : /


Edited by shokz (01/20/12 10:38 AM)
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#1828399 - 01/20/12 10:44 AM Re: Is a Kawai worth getting? [Re: shokz]
ando Online   content
3000 Post Club Member

Registered: 11/23/10
Posts: 3337
Loc: Melbourne, Australia
These things happen sometimes, but it does happen with every brand. The key-spacing issue was solved a while ago. The rest I think is just bad luck. Everybody I know who has bought a Kawai has been satisfied. Kawai are also very good with warranty service.

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#1828421 - 01/20/12 11:23 AM Re: Is a Kawai worth getting? [Re: shokz]
Rich W Offline
Full Member

Registered: 05/22/11
Posts: 31
Loc: St. Louis, MO
Just a note about my experiences with Kawai products, I have had a CP139, CP179, and now the exceptional CA93 in my home during the last year and not one hint of a problem with the key action or anything else for that matter. Out of a about 50 to 60 Kawais of all models I have seen at my dealer during the past year, one had a key that was not returning to level at times and that was resolved by a little cleaning between the keys. These pianos are used for many students and then sold at the end of the year and the dealer continues to grow and thrive with the Kawai line. The CN43 and CP139 and well as the CA63 are see alot of action and sales in this dealers store and if there was an inherent problem it would not go un-noticed with as many hands that are on them each week.
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Kawai CA93, Lowrey Sterling

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#1828422 - 01/20/12 11:26 AM Re: Is a Kawai worth getting? [Re: Rich W]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: Rich W
Just a note about my experiences with Kawai products, I have had a CP139, CP179, and now the exceptional CA93 in my home during the last year and not one hint of a problem with the key action or anything else for that matter. Out of a about 50 to 60 Kawais of all models I have seen at my dealer during the past year, one had a key that was not returning to level at times and that was resolved by a little cleaning between the keys. These pianos are used for many students and then sold at the end of the year and the dealer continues to grow and thrive with the Kawai line. The CN43 and CP139 and well as the CA63 are see alot of action and sales in this dealers store and if there was an inherent problem it would not go un-noticed with as many hands that are on them each week.


Thanks rich, Its nice to see someone happy with their Kawai models
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Piano; YDP161

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#1828426 - 01/20/12 11:27 AM Re: Is a Kawai worth getting? [Re: shokz]
Melodialworks Music Offline
1000 Post Club Member

Registered: 07/19/05
Posts: 1309
Loc: Canada
I've got a MP10 in the studio right now, on trial. No complaints at all. I picked it up from the dealer - a new, factory boxed unit.
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Yamaha C3X
Yamaha CP300 + Omnisphere
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#1828427 - 01/20/12 11:28 AM Re: Is a Kawai worth getting? [Re: shokz]
gvfarns Offline
3000 Post Club Member

Registered: 04/16/07
Posts: 3474
Loc: Pennsylvania
Kawai in general has a great reputation for reliability and especially customer service. I think what happens is that these wooden actions are more prone to certain issues that we then hear about here (just as I imagine they are in acoustics) than are plastic actions.

I haven't heard people complain about problems with the MP6 or CN line, for example. Plastic is just that much easer to make the perfect shape and size and fit together.

My Kawai has always been rock solid. And it seems like everyone I've seen with an issue has had it swiftly and easily resolved through either the dealer or Kawai.


Edited by gvfarns (01/20/12 11:29 AM)

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#1828453 - 01/20/12 12:01 PM Re: Is a Kawai worth getting? [Re: shokz]
kurtie Offline
Full Member

Registered: 07/06/10
Posts: 195
Originally Posted By: shokz

Thanks rich, Its nice to see someone happy with their Kawai models


You are making it look as if nobody were happy with Kawai DPs. That's weird. It's like saying "it's nice to see someone happy with their Yamaha" or "it's nice to see someone happy with their Roland". For any brand you will find a minority of unsatisfied people ([censored] happens), and plenty of people satisfied.

I've been pounding a Kawai MP5 for almost two years and it works flawlessly as the first day. Usually people that is satisfied with their purchases are not opening threads on forums for saying "hei, it works as expected".

Regards,
Kurt.-

PS: I've triggered forum auto-censorship feature! grin


Edited by kurtie (01/20/12 12:03 PM)

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#1828457 - 01/20/12 12:09 PM Re: Is a Kawai worth getting? [Re: kurtie]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: kurtie
Originally Posted By: shokz

Thanks rich, Its nice to see someone happy with their Kawai models


You are making it look as if nobody were happy with Kawai DPs. That's weird. It's like saying "it's nice to see someone happy with their Yamaha" or "it's nice to see someone happy with their Roland". For any brand you will find a minority of unsatisfied people ([censored] happens), and plenty of people satisfied.

I've been pounding a Kawai MP5 for almost two years and it works flawlessly as the first day. Usually people that is satisfied with their purchases are not opening threads on forums for saying "hei, it works as expected".

Regards,
Kurt.-

PS: I've triggered forum auto-censorship feature! grin


Its just from what I have read, The Kawai models come up more often (either something is wrong with the keys/or it is damaged) compared to Roland/Yamaha models. And when Im going to spend as much money as I am for a DP (nearing 1000 pounds) I need to know the Item I will get will be durable and of high quality.
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Piano; YDP161

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#1828486 - 01/20/12 12:49 PM Re: Is a Kawai worth getting? [Re: shokz]
MacMacMac Offline
3000 Post Club Member

Registered: 09/24/09
Posts: 3669
Loc: North Carolina
That's what I'm seeing here, too ... lots of Kawai keyboard problems.

One solution might be to buy a unit pre-assembled at the dealer's. Try it before you buy it.

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#1828501 - 01/20/12 01:27 PM Re: Is a Kawai worth getting? [Re: MacMacMac]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: MacMacMac
That's what I'm seeing here, too ... lots of Kawai keyboard problems.

One solution might be to buy a unit pre-assembled at the dealer's. Try it before you buy it.


True, though there isn't any Kawai dealers that I know of nearby. Also I dont want to buy a DP on display where lots of people will be playing it, I want a brand new one, I think thats fair to ask for since Im paying so much for it. There will be a element of risk ordering a Kawai online, A risk maybe worth taking if it was so cheap, but when your talking 1000 pounds+ then I might want to be safe rather than sorry.
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Piano; YDP161

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#1828506 - 01/20/12 01:34 PM Re: Is a Kawai worth getting? [Re: shokz]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
_________________________
Piano; YDP161

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#1828511 - 01/20/12 01:44 PM Re: Is a Kawai worth getting? [Re: shokz]
EssBrace Offline
2000 Post Club Member

Registered: 12/01/09
Posts: 2328
Loc: Suffolk, United Kingdom
Originally Posted By: shokz
If I was going to get a Kawai aswell it would be via the thomann website...


This is a mistake in my view. Thomann is not the most competitive in price anyway - I would bet your local Kawai dealer would match or get very near to Thomann's price (or may even beat it).

You live in Sheffield if I remember correctly and there will be a Kawai dealer not too far away. Find the dealer, build a relationship and enjoy the support of that dealer if anything should go wrong. And most significantly it would appear you are still trying to choose based on the opinions of others. You need to play these things - it would be a serious mistake to buy without playing first.
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Yamaha CP1

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#1828516 - 01/20/12 01:49 PM Re: Is a Kawai worth getting? [Re: shokz]
ripe_md Offline
Full Member

Registered: 12/26/10
Posts: 27
Loc: Germany
Originally Posted By: shokz
Its just from what I have read, The Kawai models come up more often (either something is wrong with the keys/or it is damaged) compared to Roland/Yamaha models.


Can you substantiate your statement with real numbers? Just because people are raising comments or complains about a Kawai product in this forum doesn't necessarily mean, that problems are more likely with a Kawai product compared with Roland/Yamaha/... products.

Maybe the Kawai products are sold ten times more compared with their competitors. Also something you should keep in mind...

Don't forget that "Kawai James" as an Kawai employee is very active (thankfully!!) in this forum and maybe therefor people are raising their comments on Kawai products more often. The others are maybe going to their local dealer in case of a problem with Roland/Yamaha/... products.

From my perspective a Kawai DP is worth buying.

Just my thoughts ...

ripe_md


Edited by ripe_md (01/20/12 01:51 PM)

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#1828520 - 01/20/12 01:53 PM Re: Is a Kawai worth getting? [Re: shokz]
Brian Lucas Online   content
500 Post Club Member

Registered: 09/04/11
Posts: 903
I think Kawai is a lot like Kurzweil. Both used to be high quality keyboards. Both went through some hard times and a period of making cheaper, lower quality keyboards. Both are trying to make a comeback.

A lot of complaints are most likely from musicians who travel with their keyboard. The popularity of Roland and Yamaha hasn't suffered because generally you can take those boards on the road and have little problems with them. If the keyboard is going to mainly stay at home, you'll have a far less chance of something going wrong.
_________________________
-Brian
BM in Performance, Berklee College of Music, 21+ year teacher and touring musician
My Downloadable Video Piano Lessons
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#1828536 - 01/20/12 02:12 PM Re: Is a Kawai worth getting? [Re: EssBrace]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: EssBrace
This is a mistake in my view. Thomann is not the most competitive in price anyway - I would bet your local Kawai dealer would match or get very near to Thomann's price (or may even beat it).


(thanks for all the replies guys)

Really? I have found Thomann to be one of the most competitive in the prices, Do you know of any other online sites that could offer me better deals (and that are not based in the USA), thanks
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Piano; YDP161

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#1828537 - 01/20/12 02:14 PM Re: Is a Kawai worth getting? [Re: shokz]
EssBrace Offline
2000 Post Club Member

Registered: 12/01/09
Posts: 2328
Loc: Suffolk, United Kingdom
Thomann are ok - and they have a great selection. But why buy online when there will be an alternative locally?
_________________________
Yamaha CP1

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#1828540 - 01/20/12 02:20 PM Re: Is a Kawai worth getting? [Re: EssBrace]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: EssBrace
Thomann are ok - and they have a great selection. But why buy online when there will be an alternative locally?


Im going to check now if there are any kawai dealers nearby, Umm one reason was I dont know how would I get the DP into the car it would be fairly big (unless they deliver it), and second is price. For example, the cn43 model, 1250 pounds @ thomann. 1350ish at woodbrass. And everywhere else I see for 1500 pounds+ , I don't think a local dealer will offer me a price I cant refuse
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Piano; YDP161

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#1828576 - 01/20/12 03:39 PM Re: Is a Kawai worth getting? [Re: shokz]
dmd Offline
1000 Post Club Member

Registered: 04/15/09
Posts: 1686
Loc: Pennsylvania
Originally Posted By: shokz
Originally Posted By: EssBrace
Thomann are ok - and they have a great selection. But why buy online when there will be an alternative locally?


Im going to check now if there are any kawai dealers nearby, Umm one reason was I dont know how would I get the DP into the car it would be fairly big (unless they deliver it), and second is price. For example, the cn43 model, 1250 pounds @ thomann. 1350ish at woodbrass. And everywhere else I see for 1500 pounds+ , I don't think a local dealer will offer me a price I cant refuse


I would do everything possible to buy from a local dealer. The hassle of dealing with small issues through a distant dealer is not worth the difference in price unless the difference is so large you just cannot swallow it.
_________________________
Don

My current system: Kawai ES7 + Focal CMS40 Powered Monitors, SennHeiser HD555 Phones, Focusrite Scarlett 2i2 audio interface, Mackie ProFX8 Mixer, Ravenscroft275, True Keys American Grand, Ivory II American Concert D, Steinway Basic, Galaxy Vintage D, True Pianos, Pianoteq, Alicia's Keys

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#1828577 - 01/20/12 03:42 PM Re: Is a Kawai worth getting? [Re: shokz]
MacMacMac Offline
3000 Post Club Member

Registered: 09/24/09
Posts: 3669
Loc: North Carolina
Don't expect a dealer to make you a favorable offer.
Instead, turn it around the other way.
You ought to make the offer yourself.
Quote:
"I don't think a local dealer will offer me a price I cant refuse."

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#1828638 - 01/20/12 05:30 PM Re: Is a Kawai worth getting? [Re: MacMacMac]
dmd Offline
1000 Post Club Member

Registered: 04/15/09
Posts: 1686
Loc: Pennsylvania
Quote:
Don't expect a dealer to make you a favorable offer.
Instead, turn it around the other way.
You ought to make the offer yourself.


A reasonable offer might be just splitting the difference between what the online price is and the local price. If they will do that, I think I would go for it.
_________________________
Don

My current system: Kawai ES7 + Focal CMS40 Powered Monitors, SennHeiser HD555 Phones, Focusrite Scarlett 2i2 audio interface, Mackie ProFX8 Mixer, Ravenscroft275, True Keys American Grand, Ivory II American Concert D, Steinway Basic, Galaxy Vintage D, True Pianos, Pianoteq, Alicia's Keys

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#1828645 - 01/20/12 05:41 PM Re: Is a Kawai worth getting? [Re: shokz]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8388
Loc: Hamamatsu, Japan
shokz, I too would recommend purchasing a piano from a local dealer, or at least a store within driving distance. Not only will you be supporting the UK economy, you will be minimising the risk of potential damage incurred from international shipping.

And as everyone will tell you, it's absolutely essential to play-test a wide range of instruments before making your purchasing decision - regardless of whether it's a Yamaha, Kawai, or Roland.

This link should provide an idea of the Kawai DP dealers in your area.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#1828647 - 01/20/12 05:50 PM Re: Is a Kawai worth getting? [Re: Kawai James]
shokz Offline
Full Member

Registered: 10/23/11
Posts: 457
Loc: Sheffield, England
Originally Posted By: Kawai James
shokz, I too would recommend purchasing a piano from a local dealer, or at least a store within driving distance. Not only will you be supporting the UK economy, you will be minimising the risk of potential damage incurred from international shipping.

And as everyone will tell you, it's absolutely essential to play-test a wide range of instruments before making your purchasing decision - regardless of whether it's a Yamaha, Kawai, or Roland.

This link should provide an idea of the Kawai DP dealers in your area.

Kind regards,
James
x


(thanks to everyone again for the replies)

The closest dealer is about 15 miles away, I can get access to roland and yamaha models, Its just the Kawai that's a bit difficult
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Piano; YDP161

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#1828655 - 01/20/12 06:03 PM Re: Is a Kawai worth getting? [Re: shokz]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8388
Loc: Hamamatsu, Japan
15 miles away = difficult?
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#1828657 - 01/20/12 06:12 PM Re: Is a Kawai worth getting? [Re: Brian Lucas]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8388
Loc: Hamamatsu, Japan
Originally Posted By: Brian Lucas
I think Kawai is a lot like Kurzweil.


With the greatest respect, Kawai is nothing like Kurzweil.

The only thing the two companies have in common is the initial letter.

James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#1828660 - 01/20/12 06:16 PM Re: Is a Kawai worth getting? [Re: shokz]
Recaredo Offline
1000 Post Club Member

Registered: 05/04/11
Posts: 1035
Loc: Southeast of Spain
Thomann is not always the cheapest store. I bought my CN33 from a local store slightly cheaper than at Thomann. On the other hand I agree with James. It’s a good value to have a nearby store if you get some issue with the instrument. This can happen with any brand.
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#1828661 - 01/20/12 06:17 PM Re: Is a Kawai worth getting? [Re: Kawai James]
EssBrace Offline
2000 Post Club Member

Registered: 12/01/09
Posts: 2328
Loc: Suffolk, United Kingdom
Originally Posted By: Kawai James
15 miles away = difficult?


Tut. The youth of today. Even shokz's jobseekers would cover the bus ride. Or 15 miles is within cycling radius. Or in a mate's or family member's car. 15 miles = NOT difficult! And well worth it if it means you can try and maybe subsequently choose the right piano.

shokz - put yourself about a bit and try out some pianos! Shops will make you very welcome and you can start to form some of your own opinions about the different pianos.

Good luck,

Steve
_________________________
Yamaha CP1

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#1828664 - 01/20/12 06:18 PM Re: Is a Kawai worth getting? [Re: Kawai James]
Newman Offline
500 Post Club Member

Registered: 04/27/11
Posts: 694
Loc: Australia
I have a KDP80. After about four months it developed clicking keys. I put up with it for a while but it became a distraction.

I contacted Kawai Australia who promptly sent out a technician who explained the problem re greasing of the mechanics. He put additional white grease on every key. Fixed.

While it would have been preferable for there to have been no problem. It was fixed quickly and courteously.
_________________________
Guitar since 1966. Piano (Kawai DP80) since 2011. Website and songs at http://www.members.iinet.net.au/~lenilelu/

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#1828671 - 01/20/12 06:23 PM Re: Is a Kawai worth getting? [Re: EssBrace]
Kawai James Offline
8000 Post Club Member

Registered: 09/06/07
Posts: 8388
Loc: Hamamatsu, Japan
Originally Posted By: EssBrace
Originally Posted By: Kawai James
15 miles away = difficult?


Tut. The youth of today.


Agreed!

Come on shokz, you lazy bugger, get your bike out!



Cheers,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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