Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician

SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad) Pianoteq
(ad) Pearl River
Pearl River Pianos
(ad) P B Guide
Acoustic & Digital Piano Guide
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Who's Online
121 registered (albumblatter, Albert Brighten, Anita Potter, anamnesis, 36251, accordeur, 29 invisible), 1332 Guests and 14 Spiders online.
Key: Admin, Global Mod, Mod
(ad) Estonia Piano
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#1855286 - 03/02/12 11:59 PM Question about piano guarantee.
slpiano Offline
Full Member

Registered: 02/21/12
Posts: 37
Loc: Qc, Canada
Hi!

Just a quick question here. Who honors the guarantee on a new piano? The dealer or the company? Asking the question because there is a few things about my piano dealer that i don't feel right. The piano arrived at my home in perfect shape just needing a very few minor adjustments (its been carried through winter climate at the 3rd floor of a condo). I'm not afraid i've been ripped off but i sense (maybe just a feeling?) I'll have a hard time getting my piano serviced if need be.

I dont wanna get into details but what happens if things goes wrong with the dealer? What are the other options?

Top
Hailun / Pearl River Pianos

 

Pearl River World's Best Selling Piano
#1855290 - 03/03/12 12:02 AM Re: Question about piano guarantee. [Re: slpiano]
Rafterman Offline
Full Member

Registered: 01/10/12
Posts: 407
Loc: New York
I believe new pianos have a manufacture warranty. I suppose you would contact the corporation for a referal. Same as if the dealer went out of business.

Top
#1855472 - 03/03/12 10:52 AM Re: Question about piano guarantee. [Re: slpiano]
Rickster Offline


Registered: 03/25/06
Posts: 8701
Loc: Georgia, USA
I’m probably not the one to respond to this question, but I will… it is a valid question.

For one, only the most major and catastrophic problems that can happen on a piano are covered by the manufacturer’s warranty… “defects in material or workmanship”; cracked soundboards, cracked plates, cracked pin block, loose veneer, etc; Plus, you would have to go through an authorized dealer (or piano technician) for that manufacturer to get any such major warranty issue resolved, or, in rare cases, the piano replaced.

The minor issues that plague most new piano owners, buzzes, rattles, sticky keys, etc… are not covered under the manufacturer’s warranty, and are usually taken care of by the dealer as a courtesy (not warranty).

So, it is wise to choose a local dealer with a good reputation and references so you can feel comfortable that any issue, warranty or not, will be taken care of. Usually, a reputable dealer will take good care of their customers, warranty or not.

Good luck!

Rick
_________________________
Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel

Top

Moderator:  Ken Knapp, Piano World, Rickster 
(ad) Yamaha CP4 Rebate
Yamaha CP4 Rebate
Shop our Store for Music Lovers!
PianoSupplies.com is Piano World's Online Store
Please visit our store today.
Composer Statuettes
(ads) PD - WNG - MH
Mason & Hamlin Piano Factory Tours
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
New Topics - Multiple Forums
New Adult Beginner: looking at a used Casio PX330?
by Longhorngary
06/02/15 09:10 PM
Just tuned up and Played an Essex 46" upright.
by Scriabin67
06/02/15 09:08 PM
Showroom Tuners: Charge more to tune the Higher-end Pianos?
by Scriabin67
06/02/15 08:36 PM
Will live in US three years, buy or tental Steinway grand?
by winco_joy
06/02/15 07:10 PM
Delay with loading forum pages?
by pv88
06/02/15 06:35 PM
What's Hot!!
New Forum for Selling Your Products or Services
--------------------
Historic Piano Documents
--------------------
Posting Pictures on the Forums
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Forum Stats
79,520 Registered Members
44 Forums
164,532 Topics
2,413,669 Posts

Most users ever online: 15,252 @ 03/21/10 11:39 PM
Sheet Music Plus (125)
Sheet Music Plus Featured Sale

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2015 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission