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#1874665 - 04/06/12 01:14 PM Re: Roland V-Piano key replacements not available [Re: pv88]
anotherscott Offline
3000 Post Club Member

Registered: 02/20/10
Posts: 3620
I'll put in a couple of good words for Casio and Hammond, who both went beyond what was necessary to keep me happy.

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#1874758 - 04/06/12 04:26 PM Re: Roland V-Piano key replacements not available [Re: pv88]
Macy Offline
500 Post Club Member

Registered: 03/09/10
Posts: 638
I'll add that Yamaha support has been simply amazing to me, and let it go at that. I hope I didn't just jinx it for the next time I need something...


Edited by Macy (04/06/12 04:27 PM)
_________________________
Macy

CVP-409GP, Vintage D, Ivory II GP's & American Concert D, True Keys American D, Ravenscroft 275, Garritan Authorized Steinway, Alicia's Keys, EWQL Pianos, MainStage, iPad/forScore/PageFlip Cicada, Custom Mac MIDI/Audio Software Design, Macs Everywhere

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#1874894 - 04/06/12 08:53 PM Re: Roland V-Piano key replacements not available [Re: pv88]
pv88 Online   blank
2000 Post Club Member

Registered: 08/31/10
Posts: 2868
Have decided to go ahead and try out the key bed assembly that has just arrived here locally, and, will see as to how the key tops fare, compared to the current ones.

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#1874961 - 04/06/12 11:46 PM Re: Roland V-Piano key replacements not available [Re: pv88]
bennevis Online   content
6000 Post Club Member

Registered: 10/14/10
Posts: 6039
I´m currently abroad on one of my, er, faraway travels cool, so have not been able to get internet access regularly, thus my late butting in here.

I´ll just repeat what I (and Kawai James) mentioned previously - the replacement white keys that Roland gave me are clearly different to the original ones. There´s absolutely no wear on them after some 8 months of (even) harder playing than what I´ve previously subjected my poor V-Piano to grin, though superficially they look and feel the same as the original ones.
_________________________
"I don't play accurately - anyone can play accurately - but I play with wonderful expression. As far as the piano is concerned, sentiment is my forte. I keep science for Life."

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#1875008 - 04/07/12 03:26 AM Re: Roland V-Piano key replacements not available [Re: pv88]
Carlos-CR Offline
Full Member

Registered: 04/05/12
Posts: 85
Loc: Madrid, Spain
Well, i can testify that yamaha gives long term support. I've just switched the keyboard on my 7 years old cvp305.

I think their trick is slow evolution, so new models share a lot of parts with old ones. But this also have a downside and it's that there aren't many reasons to upgrade from a cvp305 to a cvp505 which I see as inferior because it doesn't have string resonance (an it's much expensive).

About the original topic, I can't help you but wish best luck with that replacement. Bennevis answer gives hope ou will get a better one smile


Edited by Carlos-CR (04/07/12 10:26 AM)

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#1875018 - 04/07/12 04:50 AM Re: Roland V-Piano key replacements not available [Re: bennevis]
pv88 Online   blank
2000 Post Club Member

Registered: 08/31/10
Posts: 2868
Hi bennevis,

I am very glad to hear that you received keys that are holding up really well under your playing, as I now wait with bated breath (so-to-speak) on the new key bed assembly I will be getting, shortly.

Extra note:

@Carlos-CR,

Thanks for the comments, as the V-Piano is certainly worth it!


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#1875034 - 04/07/12 07:04 AM Re: Roland V-Piano key replacements not available [Re: alekkh]
kiedysktos. Offline
Full Member

Registered: 11/02/08
Posts: 425
Loc: Europe, Poland
Originally Posted By: alekkh
Roland products were always in a good shape, so I have no idea what Roland support is like.


+1
_________________________
Roland FP-4

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#1875074 - 04/07/12 09:21 AM Re: Roland V-Piano key replacements not available [Re: alekkh]
gvfarns Offline
3000 Post Club Member

Registered: 04/16/07
Posts: 3493
Loc: Pennsylvania
Quote:

Roland products were always in a good shape, so I have no idea what Roland support is like.


That doesn't seem to be the consensus experience of this forum. I see lots of Roland problems and also problems with Kawai's wood action. If anything I see fewer complaints about Yamaha gear. interesting given their large market share.

Though I get the impression that all three companies offer great support.

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#1875096 - 04/07/12 10:15 AM Re: Roland V-Piano key replacements not available [Re: gvfarns]
ando Offline
4000 Post Club Member

Registered: 11/23/10
Posts: 4001
Loc: Melbourne, Australia
Originally Posted By: gvfarns
If anything I see fewer complaints about Yamaha gear. interesting given their large market share.


On the other hand, Yamaha tends to make minimal changes to the mechanical aspects of its products from year to year and model to model, so that would explain why very little goes wrong with them. They are tried and tested over many years. The downside of that is that they are less innovative (fewer revisions) than Roland and Kawai (not that they are setting a cracking pace).

Quote:

Though I get the impression that all three companies offer great support.


Yes, I certainly wouldn't hesitate to buy a product from any of these 3 companies on support grounds. Have really only heard good things about the effort they go to to make customers happy.

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#1875104 - 04/07/12 10:32 AM Re: Roland V-Piano key replacements not available [Re: ando]
Carlos-CR Offline
Full Member

Registered: 04/05/12
Posts: 85
Loc: Madrid, Spain
Originally Posted By: ando


On the other hand, Yamaha tends to make minimal changes to the mechanical aspects of its products from year to year and model to model, so that would explain why very little goes wrong with them....


Indeed. They are so minimal that the yamaha tech that came to my house was able to swap my 7 years old GH3 circuit boards with those of a GHD keyboard and it worked perfectly! So mechanically they really have to be the same.

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#1875230 - 04/07/12 04:30 PM Re: Roland V-Piano key replacements not available [Re: Carlos-CR]
gvfarns Offline
3000 Post Club Member

Registered: 04/16/07
Posts: 3493
Loc: Pennsylvania
Originally Posted By: Carlos-CR
Indeed. They are so minimal that the yamaha tech that came to my house was able to swap my 7 years old GH3 circuit boards with those of a GHD keyboard and it worked perfectly! So mechanically they really have to be the same.


That sounds impressive indeed. To be clear, they changed out the electronics that make the sound or did they change out the board that contains the sensor? I'm actually super interested in the degree to which parts can be replaced and upgraded in digital pianos.

What do you mean by GHD? Is that another name for the GH action?

Ando is completely right about Yamaha. They sort of found a good formula years ago and haven't really moved from there since.


Edited by gvfarns (04/07/12 04:30 PM)

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#1875259 - 04/07/12 05:49 PM Re: Roland V-Piano key replacements not available [Re: pv88]
bennevis Online   content
6000 Post Club Member

Registered: 10/14/10
Posts: 6039
I don´t know what Roland´s support is like in USA, but certainly in UK, they´re great. For those who don´t know the history of how the white keys on my V-Piano came to be replaced, I didn´t actually request a replacement - when Roland took away my V-Piano in order to put in the Evolution upgrade (after a couple of botched attempts by me, I rang them for advice and was told not to try any more in case I damaged the electronics, and they´d put them in for me), I mentioned the fact that the white keys had developed a little roughness from my playing over the 9 months or so since I bought it, and they said they´d look into it. When it was returned to me, it had not just the Evolution upgrade, but also the replacement keys.
_________________________
"I don't play accurately - anyone can play accurately - but I play with wonderful expression. As far as the piano is concerned, sentiment is my forte. I keep science for Life."

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#1875725 - 04/08/12 04:30 PM Re: Roland V-Piano key replacements not available [Re: gvfarns]
Carlos-CR Offline
Full Member

Registered: 04/05/12
Posts: 85
Loc: Madrid, Spain
Originally Posted By: gvfarns
Originally Posted By: Carlos-CR
Indeed. They are so minimal that the yamaha tech that came to my house was able to swap my 7 years old GH3 circuit boards with those of a GHD keyboard and it worked perfectly! So mechanically they really have to be the same.


That sounds impressive indeed. To be clear, they changed out the electronics that make the sound or did they change out the board that contains the sensor? I'm actually super interested in the degree to which parts can be replaced and upgraded in digital pianos.

What do you mean by GHD? Is that another name for the GH action?

Ando is completely right about Yamaha. They sort of found a good formula years ago and haven't really moved from there since.


Hello,

I'l try to clarify:

the keyboard comes with 3 circuit boards that contain the sensors and the interface to the DP. My original keyboard is a GH3 (3 sensors per key) model and the one the tech brought was a GHD (only 2 sensors per key), so he dismounted the circuit boards that came with my GH3 and mounted back in the GHD keyboard and it worked like a charm. So, mecanically, the GHD keyboards and GH3 are compatible. I was amazed it worked smile

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#1875944 - 04/09/12 12:14 AM Re: Roland V-Piano key replacements not available [Re: pv88]
Dr Popper Offline
1000 Post Club Member

Registered: 12/30/09
Posts: 1722
Loc: Hancock Park LA (not again)
I can't honestly say I've ever had any issues with Roland's product quality ...even the Ivory feel keys don't seem to be a issue for me.
_________________________
"I'm still an idiot and I'm still in love" - Blue Sofa - The Plugz 1981 (Tito Larriva)
Disclosure : I am professionally associated with Arturia but my sentiments are my own only.

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#1877975 - 04/12/12 03:26 AM Re: Roland V-Piano key replacements not available [Re: pv88]
pv88 Online   blank
2000 Post Club Member

Registered: 08/31/10
Posts: 2868
[Edited]

Read post, below.

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#1877987 - 04/12/12 04:30 AM Re: Roland V-Piano key replacements not available [Re: pv88]
spanishbuddha Offline
2000 Post Club Member

Registered: 11/08/09
Posts: 2590
Loc: UK
Maybe a little harsh pv88? I don't know only you can judge, but sh*# happens in business and when something depends on one or two 'key' people smile clients can get messed about. An apology and explanation is expected though, let them know you're not too happy, and if you keep the endgame in sight then all should be OK, eventually.

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#1877997 - 04/12/12 04:51 AM Re: Roland V-Piano key replacements not available [Re: spanishbuddha]
pv88 Online   blank
2000 Post Club Member

Registered: 08/31/10
Posts: 2868
[Edited]

Read post, below.

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#1878184 - 04/12/12 12:09 PM Re: Roland V-Piano key replacements not available [Re: pv88]
EssBrace Offline
2000 Post Club Member

Registered: 12/01/09
Posts: 2464
Loc: Suffolk, United Kingdom
Originally Posted By: pv88
original quote removed at request of pv88


Richard, try and remember the good points about the V-Piano - the reasons you bought it in the first place. I understand you feel let down.


Edited by EssBrace (04/12/12 05:31 PM)
Edit Reason: quote removed
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#1878248 - 04/12/12 02:15 PM Re: Roland V-Piano key replacements not available [Re: pv88]
ClsscLib Online   content

Platinum Supporter until Jan 02 2013


Registered: 03/14/08
Posts: 1989
Loc: Northern VA, U.S.
I carry no brief for Roland, but a one-time serviceperson's need to reschedule isn't all that strange. Most of us have had to reschedule the odd appointment from time to time.
_________________________


"People may say I can't sing, but no one can ever say I didn't sing."

-- Florence Foster Jenkins

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#1878266 - 04/12/12 02:50 PM Re: Roland V-Piano key replacements not available [Re: EssBrace]
ando Offline
4000 Post Club Member

Registered: 11/23/10
Posts: 4001
Loc: Melbourne, Australia
Originally Posted By: EssBrace


Richard, try and remember the good points about the V-Piano - the reasons you bought it in the first place. I understand you feel let down.


Agree. Richard it seems you were a very satisfied owner of your V-piano, and given how frustrating and love/hate many people's relationships with their DPs are, you may not find that level of satisfaction with any other DP. Burning your bridges with Roland over this might turn out to be biting your nose off to spite your face. Roland has little control with organisational matters to do with repairing your V-piano. It sucks that it has to happen, but you may have had to deal with this repair service no matter which DP you own, so it's about the service arrangement more than the brand of your DP. I'd advise you to be patient and insistently push towards what you want. By all accounts these things do resolve where Roland is concerned.

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#1878346 - 04/12/12 04:48 PM Re: Roland V-Piano key replacements not available [Re: pv88]
pv88 Online   blank
2000 Post Club Member

Registered: 08/31/10
Posts: 2868
Yes, everyone is right, as I do appreciate the advice, and, I have already apologized to Spectrum Sound regarding a minor scheduling detail. Here is an interesting new photo:



Looks pretty nice, as we now can view the actual key bed!

The color of the key tops appear whiter, than mine.
(Could be just the lighting in the photo.)

New assembly goes in, on Monday.

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#1878350 - 04/12/12 04:52 PM Re: Roland V-Piano key replacements not available [Re: pv88]
ando Offline
4000 Post Club Member

Registered: 11/23/10
Posts: 4001
Loc: Melbourne, Australia
Promising developments! smile

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#1878353 - 04/12/12 04:55 PM Re: Roland V-Piano key replacements not available [Re: pv88]
PianoZac Offline
1000 Post Club Member

Registered: 02/22/10
Posts: 1425
Thanks Richard! With this picture, we can now LAY TO REST the suggestions that the V-Piano uses a unique keyed all its own. It is the same PHA III keyed in the FP-7F and RD-700NX, amongst other top end Roland DPs. Let us know how it goes with the new key bed.
_________________________
Yamaha AvantGrand N1
Nord Piano 2


"Be who you are and say how you feel. Because those who mind don't matter, and those who matter don't mind." - Dr. Seuss

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#1878354 - 04/12/12 04:57 PM Re: Roland V-Piano key replacements not available [Re: pv88]
36251 Offline
500 Post Club Member

Registered: 11/12/10
Posts: 803
How do you avoid the same problem from happening again?
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AG N2, CP4, GK MK & MP

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#1878359 - 04/12/12 05:02 PM Re: Roland V-Piano key replacements not available [Re: 36251]
voxpops Offline
3000 Post Club Member

Registered: 03/20/07
Posts: 3185
Loc: Oregon
Originally Posted By: 36251
How do you avoid the same problem from happening again?

Buy a Yamaha? grin
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"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015

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#1878362 - 04/12/12 05:08 PM Re: Roland V-Piano key replacements not available [Re: PianoZac]
spanishbuddha Offline
2000 Post Club Member

Registered: 11/08/09
Posts: 2590
Loc: UK
Originally Posted By: ZacharyForbes
Thanks Richard! With this picture, we can now LAY TO REST the suggestions that the V-Piano uses a unique keyed all its own. It is the same PHA III keyed in the FP-7F and RD-700NX, amongst other top end Roland DPs. Let us know how it goes with the new key bed.

Is it? It looks different than the 7F keyboard. The colour as a start. Maybe that at least is not what you meant?

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#1878364 - 04/12/12 05:10 PM Re: Roland V-Piano key replacements not available [Re: pv88]
voxpops Offline
3000 Post Club Member

Registered: 03/20/07
Posts: 3185
Loc: Oregon
The color is different between the "S" version in the FP-7F and that in the RD-700NX and V-Piano (amongst others). That is supposed to be the only difference.
_________________________
"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015

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#1878479 - 04/12/12 09:20 PM Re: Roland V-Piano key replacements not available [Re: 36251]
Melodialworks Music Offline
1000 Post Club Member

Registered: 07/19/05
Posts: 1319
Loc: Canada
Originally Posted By: 36251
How do you avoid the same problem from happening again?


Make sure you wash your hands with soap or hand sanitizer that DOES NOT have any alcohol in it. Also, keep your nails trimmed short. Other than that . . . no clue.
_________________________
Melodialworks Music


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#1878502 - 04/12/12 10:02 PM Re: Roland V-Piano key replacements not available [Re: 36251]
stringless Offline
Full Member

Registered: 06/18/07
Posts: 143
Loc: Idiocracy, USA
Originally Posted By: 36251
How do you avoid the same problem from happening again?


Don't use any alcohol, chemicals, windex, etc, to clean the keys.

And as mentioned by others, no alcohol-based hand sanitizers, and no hand lotions, etc etc etc.

All I do to mine (pha II, no fake ivory or anything) is wipe it down with a microfiber rag when I'm done for the day.

It's never seen anything harsher than just plain water on a clean rag -- and that, only a few times. The dry microfiber rag works wonders and avoids having to use harsher methods.
_________________________
o.O

A hammered piano, minus the strings. Brilliant!

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#1878771 - 04/13/12 09:14 AM Roland and Yamaha support [Re: pv88]
Per Baekgaard Offline
Full Member

Registered: 04/21/11
Posts: 53
Loc: Danmark
Sorry to chime in a bit late; haven't been able to keep up with the posts here recently.

As for support from the suppliers, at least here in Denmark both Yamaha and Roland have great support.

I replaced some of the keys on my Yamaha P150 quite some years ago (there is a design defect that causes them to wear out where the spring touches the plastic, so they "hang" below the others). Yamaha had parts for that available quite some years after they stopped selling the P150. I had to pay for them, though, but had no difficulties getting the parts.

I also replaced some buttons on my JV80 many years ago, and Roland was very helpful to get those parts to me quickly. I have had also a minor issue with a small Roland recorder, that they responded to very fast and offered to replace/fix if I wanted (I didn't).

And lately (2 mo ago) I had the keys on my RD700NX replaced due to wear. That was a stellar experience in my mind. I picked a time that suited me, drove by with the keyboard, which they repaired on the spot in 30 min while offering me coffee and cookies in their demo room. They carefully got me to check out afterwards that I would be OK with the new feel -- which they had thoroughly explained both before and after would feel a little different (less open) etc.

So I cannot imagine they could do much better customer service.

The new keys are btw kind of "Ivory-ish" in that there is a little texture on top of the keys, so they are not like e.g. the Nord keys that are completely glossy. Also, they show absolutely no sign of wear until now.


As for Nord, I haven't had to replace anything (yet...) but they have been quick to respond to email questions and inquiries -- so I'm sure they are good too.


Hopefully all will go well for pv88 too!


-- Per.
_________________________
Hornung & Møller Acoustic Grand
Roland RD-700NX, Nord Electro 3, Yamaha P150, Roland JV-80

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