You have way too much time on your hands!

Thank You!

Give me more and more wrong: it proves I'm right.

No, it proves that you do not know which end of the piano to play!

Excuse me, but have I asked you something?

The blow distance is all over the place.

The technician said: "sorry, but I've never seen something like this in my life".

The strange aspect is that the friend of mine keyboard has the same problem on the same piano, they have just sawn better the wood .

This could only means that the factory have made wrong a complete stock of keyboards and "improvised" to make them work "the least worst".

You are completely wrong. There is nothing wrong with that action. Really.

It's just your opinion. (and without reading carefully what I 've said)

Well, yes there is something wrong with it. The action has a unbalanced owner and an inept technician.

No, I just put my hand on it to take the picture: the position was quite uncomfortable!

Think before speaking.

Dave:

Please allow me one quick question:

Brodmann has offered you on 2 separate occasions to send a company appointed technician to inspect the piano for you.
To best of my knowledge this was a tech directly from Vienna.

Why have you turned down these offers on both occasions?

Norbert

It's very simple and quick:

- the first time I was very disappointed by the OFFICIAL distributor broken promises (of months):
I felt the factory offer just teasing

- the second time I said Yes, but no one have come. They said after "When he will be in Italy", not "We send you a technician".

I repeat: I'm nobody's fool.

I would like to clear up that:

- I've posted the picture with friendly/sharing intentions (not to prove something)

- I've nothing against the brand: I could sell my piano without problems at any time, but I don't

- I think they are superbly made and wrongly underrated pianos (that's why I bought it)

- I never write the brand name because I respect it (It's just some forumer behavior that makes hard feelings)

- it was not the End of the world: just a problem on a stupid piano keyboard

- Any factory gives replacement keyboard: it's normal

- The factory promised the keyboard: I was happy

- But no keyboard have come yet

- I'm in trouble

Due to the unexpected hard feelings happened here in the forum, I've forgotten from the start perhaps the most important things:


- the first ("famous" and very costly) technician I called, re-worked the keyboard in a so bad way that now it's simply worse than new

(surely was in need just a tuning intervention, but I waited for months and months and I was tired of waiting so I called a top technician by myself without asking nothing to other)


- I have denied the first factory offer also because they could not restore 15 days of laboratory work in a day or two

(If I have accepted, it would be not only vain, but also disrespectful in regard of the factory)


- But in "bona fide" I thought: "I've made the error: I pay for it"


- The request of a new price-charged keyboard was in my opinion the best way to not disturb anyone, just simple and quick.


You perhaps can finally see now that I'm just a student who can go wrong with words, but my feelings and intentions have ever been polite.

Dave:

Your 'request' was in fact a custom order for an upgraded new Kluge keyboard, correct?

The price for this was to be Euro 2000, correct?

Norbert

Upgrade? Please, read my last message above: it answers to your question clearly.

The factory CEO has never spoken about price (just said "we pay the keyboards 700-800 euro normally) and he has been the first person who said me "kluge".

Apart from that, I cannot know and I cannot be responsible of the kind of requests/words/agreements the dealer asked to the factory in the period in which I was waiting without having direct contacts with the factory.

I have written to the factory very later about problems.

I have send just an e-mail to the factory before all the problems just to say "Thank you, your pianos are very beautiful and I'm very happy".

CEO answered "Thank you, you are welcome" and the matter ended there.

Only after the delivery the problems and the broken promises happened.

It was a German made Kluge keyboard you ordered?

Norbert

It's all complex, but I think that my intentions are quite clear now.

Perhaps the dealer (a very particular person who speaks a lot like a machine gun) said a lot of absurd things to the factory. I don't know.

I just remember that one time he said me: "A brodmann owner of a Brodmann of mine has a new renner action and it's great"...

Now that you have said "Upgrade" or "2000 euro", I'm starting to thing that in this matter there is much more the hand of the dealer than I have suppose...

Dave:

All I'm asking is if there was an arrangement made to get a new keyboard. The keyboard was to be made by Kluge in Germany and your cost was to be Euro 2000,00

This was agreed between you and Brodmann.

Is this correct?

Norbert

No, Norbert, it isn't.

When I have written by my hand to the factory, I have asked for a "replacement keyboard", without mentioning a particular keyboard factory brand (perhaps the dealer made that, but I don't) and without knowing whether it was possible.

And I remember that I have been surprised (not in the sense of "happy") when the CEO said: "We usually use Kluge keyboards and we pay 700-800 Euro for it" because Kluge it's not only for Artist series, but also I haven't asked for it directly.

I could suppose now that it's the dealer that has made some "messes" behind me, not the factory.

It was honestly incredible to me that a fine person like the factory CEO could made broken promises.

And now it all going to add up: the dealer has made perhaps a lot of strange things or requests in my name to the factory (it's in his own "style") making a great mess.


Frankly: whatever keyboard the factory could give me, I would be grateful.

I just want an un-reworked keyboard because those technicians "killed" my grand piano keyboard saying that it was cheap, bad worked and practically useless.

The factory chief technician last e-mail of March proves that we had not yet talked about price or anything else:

Dear Davide,

Christian has forwarded me your mail.

Don't worry we haven't forgotten you! Your keyboard has been ordered and I spoke with Kluge last week
at Frankfurt. They are working flat out at the moment and have some back orders to get through before they
can do yours, so we must be patient a while longer.

As soon as I have more details, like the final price including shipping, then I will send them to you.

Where would you like the keyboard sent to? Please let me know the shipping address and a telephone number
as well please.

I will keep in touch and let you know more soon.

With best regards,

Colin.

Hi Dave,

Nobody is calling you a fool. I would think that Brodmann should have sent a tech out by now. That seems to be a big disappointment. Maybe Norbert can get the guy to come quicker?

It just seems absurd that if you've had a faulty keyboard and maybe other issues, that no one can help you if the local distributor is not useful.

What else can be done?

Norbert, is this normal? Why can't his keyboard be replaced if it was faulty, even after he tried to get a number of techs to fix it? Is Brodmann unaware of the problem somehow? Or is it that since the other techs got involved they (Brodmann) feel that they are no longer responsible?

Dave said this:



Did Brodmann accept this "worse than new" keyboard replacement request from you as a warranty claim?

Why then was there mentioning of a price to you at all?

Norbert

Because I EVER WANTED FOR AN ORIGINAL KEYBOARD FOR MY GRAND PIANO.

(HOW can I say something if you understand something else?)

PLEASE: read again my words above and after (if possibile, if you want, if you can) try to help me because I'm desperate.

Because the accounts given to me what really happened here are very different from yours.

Obviously one needs to hear from those directly involved in the conversations that were going on between all parties - you're only being the one part.

Regretfully I can't help in this case any longer.

God knows I tried....

Norbert

Because I ASKED PERSONALLY TO PAY THE NEW KEYBOARD FOR A MATTER OF RESPECT, FOR PREVENTING THE DANGER OF BEING REGARDED AS A NUISANCE (they are very busy people) AND REMOVE THE POSSIBILITY OF MORE WASTING OF TIME.

Today the scenery is totally different (At least to me) and I see your reasons (but only now I can do this).

I understand also why the other accounts have ever been so different from mine: they are busy people and the dealer words and the mine have become the same voice for the factory, even if they were very different.


So, the parts involved have been 3: the factory, the dealer and I. Have you listened to all three? The dealer part lacks obviously... (and I cannot be responsible of his words, but only of mine: it's legally a fact)

Well, anyway... if even after a quite complete clarification (or "revolution") as the one of today, nothing can be done as well, I swear I'll jump from the bridge

(With my grand piano)

P.S.

Regardless of the parts involved, the e-mail of Mr.Taylor proves that there has no have been any agreement yet on the price. This fact suggests that there is still confusion somewhere, perhaps in the factory memories. It's understandable.


I could consult a lawyer: I'm in the right.

P.S. 2)

If the factory has said me "2000 euro" for the keyboard, I would say "no, thanks, doesn't matter", because in Italy it costs the same, even something less (1650 euro to be precise and for a correct designed one).

Yes, I asked to pay, but I expected to pay for a "trade price" (the "700-800 euro" that Mr. Hoferl said me for example).

You see, I thought it was honest: I don't ask You a warranty support (no price-charge), but as the factory pays it (naturally with shipping and other "disturbs"...).

So there's definetely something wrong in the accounts they have reported.

Good evening.

We should be clear about this. There is nothing wrong with the keyboard in the photograph. Even with carefully dried wood, there can be stresses that can cause the keys to deform a bit after they are cut apart. The tolerances in manufacture account for this, and for changes in humidity that can cause the wood to move later. The key pins keep the surface of the keys in the proper relation to one another in the front where it matters. There can be more variation in the back, where it does not. The problem is not with the keys, it is with the person worrying about them.

(You read what you like to read)

I kindly ask the Moderators to do something.

Anyway.

I see that a (legally warnered) distributor has gone "ahead" and told strange things and requests to the factory. I foresaw it: when I told the factory how the dealer delivered me the piano (an adventure) and at what price, they have grown cold.

So the dealer has tried everything possible to misrepresent me and unfortunately the factory believed him.

However I'm son of a quite respected family (and we are all uncensored, the dealer are not) and I don't care anymore. My father will buy a new keyboard for my birthday.


I'm just disappointed. A year to know that kind of things. It's just shocking.


Accordingly, if necessary it will be a pleasure to speak about the matter in court.



To me this topic can be closed, good evening you.

BDB may be terse in his responses but if YOU Davehammerklavier take the time to READ what BDB is saying (in the THOUSANDS of posts on this forum) you'll see that he quite often knows what he's talking about. What would you like the moderators to do? You're the one 'swearing' you'll 'jump from the bridge'--maybe the moderators should direct you to a forum that helps people who are emotionally unstable?

You're wrong. I was just playing down...

(As above: don't worry!

the matter is finally clear: that was my first target.

I'm not interested in the keyboard anymore).


Thanks, best wishes you

I often disagree with BDB, but not in this instance. There's nothing evident in that picture that would warrant an entire new keyboard.

I have said that registered technicians spoiled the keyboard after!

How have I to say this to make it undestood?

Not realizing anything, You are mystifying everything.

Photographic evidence would be nice. If a technician "spoiled" your keyboard to the point that it needs to be replaced, it is not evident in the picture you provided. Personally, I find it hard to believe that such extensive damage could have been done. Individual parts, sure, but not an entire keyboard. To merit replacing an entire keyboard, there would need to be irreversible and extensive damage. If you have more concrete proof, we're all happy to help, but if not, there's no point all of us wasting our time.

This is a pure mystification and some very courtesy forumers (knowing that I'm in the right) advised me to stop to waste time with You.

Don't worry. I stop here.

No, it stops HERE.