I can second this. I left positive feedback for both Pierre's Fine Pianos and Kim's (March of 2012), but now I just checked and they seem deleted?! WTF. Not going to waste my time with Yelp any longer. Shame.

Hi everyone, what a very busy summer this has been for us i.e. piano dilemma, Disneyworld vacation, camps for kids, etc. so I really haven't had time to get back to the forum. I had to repeatedly text and called Kim's Piano for update on the new piano, and he finally came through with it. They finally delivered a new K-8 on the 21st of July. This time they brought extra help! Four guys got it into the room with minimal drama. This piano was manufactured in April of this year so it is fresh off the boat I guess. Oh, how I love the way it sounds (well, the last one too)! It simply is just awesome! I cannot wait until it is "broken" in further. We will have our first tuning sometimes in September so monads and rafterman any advice on the first tuning is greatly appreciated. I am still trying to deal with the delivery company on the repair, but at least the new piano is here now. Thanks all for the advice/guidance, etc.

Great ending. My personal advice would be to have a good piano tech come over and set it up and tune it. I bought my piano out of the crate off the floor to my house.

I had "Eric Bose" from this forum come over and do his magic.

If your dealer did some set up and regulation that's your call.

I look forward to a Kawai or Shigeru Grand next and having Eric coming back to do his magic. Good luck with yours!

I'm so happy for the outcome.

Now...pictures, of the new piano and of the repaired floor!