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#1907929 - 06/04/12 12:40 AM Kawai K8 fell over during delivery
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
I took delivery of a new Kawai K8AS today, and it was a really wild morning. First, I asked them to make sure that it is a small delivery truck because a large, long bed truck might have a problem going up our long, 150 ft. plus, and fairly steep driveway. Well, guess what, they sent an 18-wheeler...so I had to help push the piano, still in box, up the driveway to the side door. While pushing it up a 6 in. step in front of the door, the small dolly went side way and the whole piano landed on the driveway with a loud bang... We opened up the container, physically the piano looked okay, the fallboard came off on the right side, but was able to put it back on easily thus I decided to go ahead and take it. Got it into the room okay despite the fact that it put a dent in the wood floor and broke the tile by the door. Delivery guys were very nice and worked hard to get it into the house, with our help, so I did not want to fuss at them. It was an accident that no one wanted to happen, when it happened we all stood there for a moment in disbelief! Tonight, I played each note and each seemed to respond fine i.e. each key went up and down with no hesitation; however, there was a problem with the music rack and the left pedal did not respond at all. The music rack wiggled on the right side, took it off tightened the loose screws, put it back on and noted the right side is about 3mm higher than the left side. I opened up the bottom panel and noted that the rod to the left pedal came off completely. I told the piano company what happened and sent them picture of the rod just leaning against the side of the piano. I asked them to get me an RPT ASAP to check this out instead of waiting for 4 weeks or so before having a tech tuning it again. What else should I be worry about? Thanks. Murphy's law was in full play today frown


Edited by Smiles466 (06/04/12 08:59 AM)

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#1907934 - 06/04/12 01:02 AM Re: Kawai K8 fell over during delivery [Re: Smiles466]
beethoven986 Offline
3000 Post Club Member

Registered: 01/20/09
Posts: 3297
Realistically, the piano should be structurally sound, but the moving company should be held responsible for any damages to the piano and your house. Any reputable mover should have insurance, so it shouldn't be a problem. If it is, you can take them to court for damages.
_________________________
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M.Mus. Piano Performance & Literature 2011
PTG Associate Member
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#1907946 - 06/04/12 02:11 AM Re: Kawai K8 fell over during delivery [Re: Smiles466]
BDB Online   content
Yikes! 10000 Post Club Member

Registered: 06/07/03
Posts: 20766
Loc: Oakland
The pedal rod is not serious, but the piano should be checked for hidden damage, particularly to make sure that the case was not knocked out of square.

The movers do not sound competent to me.
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Semipro Tech

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#1908013 - 06/04/12 07:03 AM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Rich Galassini Offline
8000 Post Club Member

Registered: 05/28/01
Posts: 8977
Loc: Philadelphia/South Jersey
Further, the piano was sent to you in a box?

This means there was no prep. done at all. Make sure the tech. coming is aware of this. He may have to spend more time there than he might normally expect.
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#1908069 - 06/04/12 09:01 AM Re: Kawai K8 fell over during delivery [Re: Rich Galassini]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
They sent me a video showed that it was unboxed and prepped. They reboxed it for shipping.

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#1908071 - 06/04/12 09:02 AM Re: Kawai K8 fell over during delivery [Re: BDB]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
the "hidden damage" is what I am really concern about. Thanks, I will make sure the tech will check the casing.

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#1908081 - 06/04/12 09:17 AM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Rickster Offline


Registered: 03/25/06
Posts: 8076
Loc: Georgia, USA
I am so sorry this happened to you... and, you definitely seem to have a good attitude about the incident and the ordeal. There is no doubt this clouds the joy and happiness you should be experiencing as a new piano owner.

If it were me, I'm afraid I would not be so forgiving of the movers, especially since you tried to alert them of the long, up-hill driveway to start with. In my view, you would not be out of line for wanting a new piano or additional compensation for the possible hidden damages or potential damage that might not show up for a while. Or, at a minimum, I'd want an extended warranty.

I agree with BDB, the movers sound inexperienced or incompetent.

I hope this all works out for the best.

Rick
_________________________
Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel

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#1908186 - 06/04/12 12:25 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Jeff Clef Offline
4000 Post Club Member

Registered: 10/05/08
Posts: 4394
Loc: San Jose, CA
Hmmm. You asked them for a small delivery truck so when they sent an 18-wheeler "...I had to help push the piano, still in box, up the driveway to the side door."

Let's stop right there, Smiley. 18-wheeler shows up, you say, "Take it back, I asked for a small truck that will fit." Movers ask you to push it up the steep driveway, you reply, "No."

I know you want your piano and are a nice and helpful guy, but you are already your own worst enemy here.

"While pushing it up a 6 in. step in front of the door, the small dolly went side way and the whole piano landed on the driveway with a loud bang... We opened up the container, physically the piano looked okay, the fallboard came off on the right side,"

Now, you don't exactly say what happened, but if it was you who replaced the fallboard... "but was able to put it back on easily thus I decided to go ahead and take it" ...then you are already in trouble: this is the job of the seller's agent, which is either the mover or the technician. Once you start down this road when there's already pretty good suspicion that you could have a problem, you're moving toward their being able to say, "Well, he messed with it and may have damaged it himself; the warranty is voided. Anyway, we can't tell who did what damage." Or something like that, and honestly, it's fair to ask.

"...Got it into the room okay despite the fact that it put a dent in the wood floor and broke the tile by the door. Delivery guys were very nice..." They are also nice and liable for the damage to your home! "...and worked hard to get it into the house, with our help, so I did not want to fuss at them. It was an accident that no one wanted to happen, when it happened we all stood there for a moment in disbelief!"

"Tonight, I played each note and each seemed to respond fine i.e. each key went up and down with no hesitation; however, there was a problem with the music rack and the left pedal did not respond at all. The music rack wiggled on the right side, took it off tightened the loose screws, put it back on and noted the right side is about 3mm higher than the left side. I opened up the bottom panel and noted that the rod to the left pedal came off completely. I told the piano company what happened and sent them picture of the rod just leaning against the side of the piano."

You truly break my heart, Smiley. Such a nice and helpful guy, and such a nice piano... and already in such a heap of trouble.

I would send it back, right away! You have noted the serial number, so when they send you a new piano, you will check it to see that it actually is a new unit with a different serial. These are only the misadventures that you saw with your own eyes. But you know--- and everyone knows--- that new pianos are not made for this demolition derby handling. It means one thing only, for you: trouble. Actually, Elvis sang a whole song about it (not a piano song, but it works): "Suspicion."

Real piano movers do not want your help, Number One. A new piano, in warranty, must be worked on by a qualified technician Or Else, Number Two.

These problems belong to the seller. So start again. And they should fix your floor, too. Let them be glad they don't have to buy you a new foot, or a new back.

Maybe this all sounds too tart--- I'm actually kind of outraged on your behalf, and I'm sending you my best hopes for a good outcome. And sure, I can forgive that miscommunications happen, accidents happen, and all that. A piano delivery is such a rare occasion for most of us, we want to pitch in and make it go ok. But pro's know better: they will smile, thank you, and ask you to step out of the way.


Edited by Jeff Clef (06/04/12 12:34 PM)
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Clef


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#1908200 - 06/04/12 12:46 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Piano*Dad Offline
Yikes! 10000 Post Club Member

Registered: 04/12/05
Posts: 10297
Loc: Williamsburg, VA
Do you have the option to return this piano to exchange it for a new one? I might be inclined to do that just for peace of mind. It's also very simple. A cursory tech inspection may hit the high points, but if damage is there but hidden from the eye it may take months or years to show up.
_________________________
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#1908205 - 06/04/12 01:00 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
BDB Online   content
Yikes! 10000 Post Club Member

Registered: 06/07/03
Posts: 20766
Loc: Oakland
A few days ago, there was a topic in the Technician's area about wheels for piano dollies. This story illustrates one of my points from that topic.

Pushing the piano up the driveway would have been no problem with the proper dolly. If the dolly's wheels are large enough, at least 6 inch diameter, it would have gone right up. If the wheels did not swivel, there would be plenty of control. You just push the piano in the direction where you want it to go, without wasting energy keeping it straight. If you want to turn it, press down on one end of the piano and turn it on two wheels.

Inexperienced movers want small wheels on a dolly so they do not have to lift the piano as much. The fact that they will be lifting the piano much more to get over obstructions escapes them. They want wheels that swivel so it will turn more easily, despite the fact they will have much more trouble making the piano go straight, which is what they usually want to do. Even when turning the piano, there is much more control when the wheels do not swivel.

So I bet these movers had a dolly with about 3 or 4 inch diameter casters that swivel. The wrong people with the wrong tool for the job!
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Semipro Tech

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#1908221 - 06/04/12 01:21 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Sam Rose Offline
500 Post Club Member

Registered: 02/16/11
Posts: 664
Loc: Los Angeles
This kind of story makes me kinda sad, but makes me grateful I hired pro movers to move my grand instead of the craigslist $200 special. They were quick and efficient, and really a joy to watch, despite the fact that they had to deal with stairs and a tough turn. And you can bet they wouldn't have let me anywhere near the piano while they were doing the job. My mother always used to tell me "Sometimes cheap is too expensive," and it looks like that was the case here.
_________________________
Playing since age 21 (September 2010) and loving it more every day.
"You can play better than BachMach2." - Mark_C
Currently Butchering:
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#1908236 - 06/04/12 01:36 PM Re: Kawai K8 fell over during delivery [Re: Sam Rose]
Roy Rodgers Offline
Full Member

Registered: 03/01/09
Posts: 344
Loc: Ranger, Texas
I was moving a piano for a client one time and she thought the piano was going to tip over so she went to try to grab the piano.

Instead, she hit me square on the left cheek. We almost lost the piano when she "decked" me.

My wife was with me and I thought I was going to lose her from laughter.

When moving a piano, I don't want the customers help. The move is entirely mine to make sure it goes right. Throwing some one in that hasn't done this creates a hazard for not only the piano, but for the movers, and the ones trying to help.

My dolly has 4"wheels and they all swivel. And this is the only instance there has ever been a problem, and that was when the customer stepped in to "help".

I also strap the dolly to the piano so the dolly goes with the piano. Makes it easier if trying to get through a door way where you have to lift the end of the piano over a thresh hold. Also makes sure the dolly stays with the piano.

The movers should have gone back to get a smaller truck to get closer to the house, and they should have had enough experienced help that there wasn't a problem.

Now watch. I've jinxed myself and I'll have a piano tip over.
_________________________
Tuning and repairing pianos since 1981 in Ranger, Tx. http://www.facebook.com/pages/Roys-Piano-Service/173273022711505

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#1908243 - 06/04/12 01:45 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
BDB Online   content
Yikes! 10000 Post Club Member

Registered: 06/07/03
Posts: 20766
Loc: Oakland
Yes, but you are in Texas. The entire state is flatter than Oakland! Believe me, you do not want swivel wheels when there are hills.
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Semipro Tech

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#1908260 - 06/04/12 02:32 PM Re: Kawai K8 fell over during delivery [Re: Sam Rose]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Originally Posted By: Sam Rose
This kind of story makes me kinda sad, but makes me grateful I hired pro movers to move my grand instead of the craigslist $200 special. They were quick and efficient, and really a joy to watch, despite the fact that they had to deal with stairs and a tough turn. And you can bet they wouldn't have let me anywhere near the piano while they were doing the job. My mother always used to tell me "Sometimes cheap is too expensive," and it looks like that was the case here.


These people were hired by the piano company and I was charged $500 for the shipment/delivery.

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#1908262 - 06/04/12 02:35 PM Re: Kawai K8 fell over during delivery [Re: BDB]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Originally Posted By: BDB
Yes, but you are in Texas. The entire state is flatter than Oakland! Believe me, you do not want swivel wheels when there are hills.


LOL we live on a hill. This is not west Texas where it is more flat. I live in north central Texas where there are hills smile

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#1908266 - 06/04/12 02:39 PM Re: Kawai K8 fell over during delivery [Re: Jeff Clef]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Originally Posted By: Jeff Clef


Maybe this all sounds too tart--- I'm actually kind of outraged on your behalf, and I'm sending you my best hopes for a good outcome. And sure, I can forgive that miscommunications happen, accidents happen, and all that. A piano delivery is such a rare occasion for most of us, we want to pitch in and make it go ok. But pro's know better: they will smile, thank you, and ask you to step out of the way.


I really appreciate your frankness. I needed to hear all of this to prepare myself in dealing with the piano seller. I am really bummed right now :(((

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#1908275 - 06/04/12 02:56 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Plowboy Offline
2000 Post Club Member

Registered: 06/26/08
Posts: 2173
Loc: Huntington Beach, CA
Smiles, that was a really rough story to read. And you paid $500? I hope you can get a new piano and wish you well.
_________________________
Gary Schenk

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#1908291 - 06/04/12 03:43 PM Re: Kawai K8 fell over during delivery [Re: Jeff Clef]
Seeker Offline
Full Member

Registered: 06/26/04
Posts: 360
Loc: Rockville, MD
+1 what Jeff Clef said.

I am REALLY sorry to read about what happened with the delivery of your new piano.

My two cents: the dealer owes you a new piano; they owe you an apology; they need to fix your floor. I would NEVER have accepted delivery of an instrument that had been dropped, particularly in front of my eyes. It's sure not "new" any more after that.

If the guys with the semi show up again, whether to pick up or deliver, just say, "no". It will be easier on you in the long run.

As to who takes the financial hit, the dealer or the mover - who cares - as long as it's not you.

Good Luck, and let us know how it goes.
_________________________
Andrew Kraus, Pianist
Educated Amateur Tuner/Technician
Rockville, MD USA
www.AndrewKraus.com
www.YouTube.com/RockvillePianoGuy
Twitter at @IAmAPianist

1929 Steinert 6'10" (Close copy of New York S&S "B")

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#1908327 - 06/04/12 04:48 PM Re: Kawai K8 fell over during delivery [Re: Seeker]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Originally Posted By: Seeker
+1 what Jeff Clef said.

I am REALLY sorry to read about what happened with the delivery of your new piano.

My two cents: the dealer owes you a new piano; they owe you an apology; they need to fix your floor. I would NEVER have accepted delivery of an instrument that had been dropped, particularly in front of my eyes. It's sure not "new" any more after that.

If the guys with the semi show up again, whether to pick up or deliver, just say, "no". It will be easier on you in the long run.

As to who takes the financial hit, the dealer or the mover - who cares - as long as it's not you.

Good Luck, and let us know how it goes.


I asked him to file a report with the moving company. The ball is in his court so to speak. I am very much leaning toward a new piano so that I could have the peace of mind for the long run. What a saga this has been i.e. first choosing between a DP or an AP, ended up with both, the "good" news is that there was no problem with the delivery of the Kawai DP so at least my daughter can practice on that. Why me???? LOL

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#1908329 - 06/04/12 04:50 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Sam Rose Offline
500 Post Club Member

Registered: 02/16/11
Posts: 664
Loc: Los Angeles
Originally Posted By: Smiles466
Originally Posted By: Sam Rose
This kind of story makes me kinda sad, but makes me grateful I hired pro movers to move my grand instead of the craigslist $200 special. They were quick and efficient, and really a joy to watch, despite the fact that they had to deal with stairs and a tough turn. And you can bet they wouldn't have let me anywhere near the piano while they were doing the job. My mother always used to tell me "Sometimes cheap is too expensive," and it looks like that was the case here.


These people were hired by the piano company and I was charged $500 for the shipment/delivery.


I apologize for giving the impression that it was your fault that the movers were shoddy. I didn't mean to say that you hired cheap craigslist movers, only that these movers (where were surprisingly provided by the dealer) appeared to be as unprofessional as craigslist movers.

I'm really sorry this happened to you, and I do hope you get the entire situation (including your floor) resolved without any more costs to you.
_________________________
Playing since age 21 (September 2010) and loving it more every day.
"You can play better than BachMach2." - Mark_C
Currently Butchering:
Chopin Ballade no 1 in G minor Op.23
My Piano Diary: http://www.youtube.com/sirsardonic
♪ > $

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#1908335 - 06/04/12 05:02 PM Re: Kawai K8 fell over during delivery [Re: Sam Rose]
Roy Rodgers Offline
Full Member

Registered: 03/01/09
Posts: 344
Loc: Ranger, Texas
My part of Texas is not exactly flat. There are times when delivery conditions are not ideal. Steep ramps up to the house, maybe the house has a wall just past the door that I have to work the piano around. Maybe it has to go upstairs.

I like to go look where I am going to deliver a piano before hand if there is any indication of problems so I can make sure I have plenty of help.

If it isn't possible to go first, I like to see if the owner can give me better insight as to what problems are there to overcome. And I ask lots of questions.

I guess you could say I'm in the North Central Texas area. It's somewhat hilly around my area. One fairly steep grade on I-20 about 9 miles from me.

Your mover should have been better prepared and had plenty of help if he needed. (And it sounds like he did)







Edited by Roy Rodgers (06/04/12 05:05 PM)
_________________________
Tuning and repairing pianos since 1981 in Ranger, Tx. http://www.facebook.com/pages/Roys-Piano-Service/173273022711505

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#1908362 - 06/04/12 05:50 PM Re: Kawai K8 fell over during delivery [Re: Plowboy]
monads Offline
Full Member

Registered: 02/23/12
Posts: 160
Loc: CA
Originally Posted By: Plowboy
Smiles, that was a really rough story to read. And you paid $500? I hope you can get a new piano and wish you well.


It was an out-of-state purchase.

What a nightmare. A new piano is in order. Sorry to hear this bad news Chris. The K8 is a heavy piano to lift, I remember watching the guys deliver mine giving me a few nerves at certain points but they delivered safely.

I hope the claim goes smooth.
_________________________
My music_website at http://www.OdysseyofaG.com

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#1908528 - 06/05/12 12:10 AM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Dave B Offline
1000 Post Club Member

Registered: 08/01/11
Posts: 1734
Loc: Philadelphia area
New pianos need a little extra attention. Best if provided by a tech who is experienced with new out of the box pianos.

Aren't there any piano dealers in your area? Where these actual 'piano movers' who dropped your piano? Should you have been helping them? I would expect experienced piano movers to politely tell you to get out of the way so they can safely do their job?

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#1908596 - 06/05/12 04:03 AM Re: Kawai K8 fell over during delivery [Re: Dave B]
Rafterman Offline
Full Member

Registered: 01/10/12
Posts: 407
Loc: New York
I would not be forgiving as you under the circumstance.

I belive a new piano would be in order....but hands off for you on the next delivery.

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#1908790 - 06/05/12 12:05 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
monads Offline
Full Member

Registered: 02/23/12
Posts: 160
Loc: CA
Was the moving company "The Three Little Stooges"? That might explain something.....hope not because if so forget the claim, they likely filed bankruptcy and fled town already.
_________________________
My music_website at http://www.OdysseyofaG.com

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#1908823 - 06/05/12 01:36 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
jivemutha Offline
500 Post Club Member

Registered: 10/05/06
Posts: 528
Loc: Portland, OR
First, like everyone else, I'm really feeling sorry for you!

It makes me realize how lucky I was when I foolishly hired cheap movers (who scrounged for people off the street to help them at the final point of delivery) when moving a U3 (similar size but less weight) up a steep narrow flight of low-ceiling stairs. In the end there were literally footprints on the ceiling!!!!!!!!!!! I was foolish. I got lucky.

This also calls to mind the extreme professionalism of Classic Pianos in Portland, OR. (I'm just a customer and in no way affiliated with them.) When they recently had my new 5'8" grand (Yammy C2) moved up a difficult tight U-shaped stair case, out of their own pockets (the move was thrown into the deal) they hired FIVE guys to do the move (normally there would have been 3, I think) to insure that the tight corners and low ceiling did not cause a mishap. With 5 pros there was little chance of a mishap and indeed there was none. (They also sent 2 guys out to evaluate the move a week before it happened.) Good dealers are a gift. Inevitably their prices are not rock bottom from my experience. 'Kind of makes sense, particularly in regard to greater time spent on regulation before the move begins.

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#1908911 - 06/05/12 04:15 PM Re: Kawai K8 fell over during delivery [Re: jivemutha]
Eric Gloo Offline
1000 Post Club Member

Registered: 05/28/01
Posts: 1186
Loc: Richfield Springs, New York
Originally Posted By: jivemutha
When they recently had my new 5'8" grand (Yammy C2) moved up a difficult tight U-shaped stair case, out of their own pockets (the move was thrown into the deal) they hired FIVE guys to do the move


You can be sure that you, not they, paid for the move. smile
_________________________
Eric Gloo
Piano Technician
Certified Dampp-Chaser Installer
Richfield Springs, New York

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#1908922 - 06/05/12 04:48 PM Re: Kawai K8 fell over during delivery [Re: Rafterman]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Hi Rafterman, I am so depress right now about this situation, but the piano company said that it will have to be inspected by an RPT and then will go from there. I have also scheduled for an RPT on my own to come and look at the piano from top to bottom, but not to do any repair on it i.e. just make a list of concerns. He did say that worse case scenario they will send me a new one, but will have to go through this process first. I might even get two different RPT's on my own to look at it, and then compare notes with the one that they will send. You all are correct, next time I will just stand aside and watch. Expensive lesson learned frown

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#1908940 - 06/05/12 05:12 PM Re: Kawai K8 fell over during delivery [Re: Smiles466]
Rickster Offline


Registered: 03/25/06
Posts: 8076
Loc: Georgia, USA
Originally Posted By: Smiles466
Hi Rafterman, I am so depress right now about this situation, but the piano company said that it will have to be inspected by an RPT and then will go from there. I have also scheduled for an RPT on my own to come and look at the piano from top to bottom, but not to do any repair on it i.e. just make a list of concerns. He did say that worse case scenario they will send me a new one, but will have to go through this process first. I might even get two different RPT's on my own to look at it, and then compare notes with the one that they will send. You all are correct, next time I will just stand aside and watch. Expensive lesson learned

Don’t be overly depressed… I know that is easy for me to say. All is not lost, and it is not the end of the world (by a long-shot).

Unfortunately, the dealer is playing hardball with you. He already has your money in his pocket and he’s buying time and hoping that you will soon forget about watching your piano fall over on its side in the crate. They may well be following protocol in a situation like this, but you are the customer and not a satisfied customer at this point. This is not a warranty issue that requires an RPT inspection; it is a "damaged in shipping/moving" issue.

Most people do not like controversy, or confrontation/conflict, myself included. If you can muster up the courage, contact the dealer again and tell them you do not want to follow the “let’s wait and see what the PRT says” approach. Tell them you insist on having another piano delivered to your home and to pick that one up and take it back. Then, the dealer can have it inspected and decide if he wants to resell it as new to an unsuspecting buyer.

I’m not sure if you have any financial leverage at this point, but if you paid for the piano with a credit card, you may have some leverage there…

Just remember, things could be a lot worse.

Good luck, and keep us informed.

Rick
_________________________
Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel

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#1908946 - 06/05/12 05:25 PM Re: Kawai K8 fell over during delivery [Re: Rickster]
Smiles466 Offline
Full Member

Registered: 04/15/12
Posts: 40
Loc: Texas
Unfortunately I paid with a check because they did not want to take a credit card for such a big payment and especially when they gave me a really nice price i.e. almost $3K less than the local guy. If the whole thing were on a credit card then yes I would have put a stop to it.

"Most people do not like controversy, or confrontation/conflict, myself included. If you can muster up the courage, contact the dealer again and tell them you do not want to follow the “let’s wait and see what the PRT says” approach. Tell them you insist on having another piano delivered to your home and to pick that one up and take it back. Then, the dealer can have it inspected and decide if he wants to resell it as new to an unsuspecting buyer."

I will tell him this. Thanks Rick.

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