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Joined: Nov 2012
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Hey guys, Got my 350 tonight. First time DP owner here. Always had synths before. Mostly pleased except for three keys that give REALLY bad rattling sounds when playing the piano. Here's a video I made... http://vimeo.com/53377250Doesn't happen with headphones or on any of the lighter sounds like strings. Those keys are pretty near the left speaker and for whatever reason those tones cause something to vibrate like crazy. Please tell me this isn't normal. I'm sending it back either way but I'd like to get a perfect one. My mother in law is a piano teacher and she's teaching my daughter. At her house they use her Steinway. At my apt they have been using a synthesizer, (which actually did have a decent piano sound) hooked up to an amp and my mother in law constantly complained. I thought this would be a great solution. Anyways, anyone else have anything similar?. I can't believe this made it through inspection. Also I think it was an open box unit or a returned one from musician's friend although i bought it new. One of the styrofoam things inside the box was broken and one of the plastic pouches was ripped.
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Joined: Nov 2009
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Resonance. First thing to try before sending it back is put the unit on a different stand (table, chair, whatever), in a different room and try again. Try tightening any available case screws?Then send it back since I assume it's under warranty.
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Joined: Jul 2010
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Is this sound really coming out of the speaker itself ? Or is something else resonating ? Perhaps not even the PX itself ? If it is coming straight from the speaker, it could be either loose or simply broken. Something loose is fixable, a broken speaker = replacement. Hope you can sort it out before sending it back.
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Joined: Nov 2012
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Thanks for the feedback, (no pun intended) guys. Yeah I tried taking it off the stand and laying it on my carpeted floor. It was a LITTLE better but the vibration sounds were still very audible. I could try the tightening screw trick but it does seen really solid.
The sound doesn't seem to be coming from the speaker but from the area between the speaker and the keys, deep within. I'll hope for the best tonight but as it stands now it won't work for us.
I think it might have been an open box or returned unit. The box itself had clearly been opened as my invoice was inside and one of the styrofoam parts was broken and one of the plastic pouches ripped.
Thanks guys
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Joined: Apr 2007
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I would go the other way to investigate this: Put some books or something heavy on top of the piano in the problematic area. If it's the top surface of the piano vibrating, this will dampen it.
Of course, sending it back is a pretty safe strategy. I haven't heard anyone else in the forum mentioning this issue. Of course, it's a pretty new piano so not many members do own it yet.
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Sounds like a solid reason for exchange. It's probably something simple to damp inside, but it's brand new, who wants to void the warranty like that?
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Joined: May 2011
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I think it might have been an open box or returned unit. The box itself had clearly been opened as my invoice was inside and one of the styrofoam parts was broken and one of the plastic pouches ripped.
Thanks guys
Send it back. immediately. i find your description of how you received it- particularly now that you have an issue to deal with - completely unacceptable. I know torn plastic packaging and broken styrofoam doesn't sound like a big deal but hey- its supposed to be a brand new unit. even if the vibration goes away you will always have the thought that it is a damaged or reconditioned (poorly) unit in the front of your mind. Who needs that?
Last edited by bfb; 11/13/12 04:41 PM.
Steinway M; Roland V-Piano; Yamaha P250; Ivory II Grands, Italian, American D; Galaxy Vintage D; True Keys American; UVI Yamaha C7; Ravenscroft 275; Garritan CFX
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Joined: Nov 2012
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Yeah, I'm DEFINITELY not opening it up.
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Joined: Nov 2012
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I think it might have been an open box or returned unit. The box itself had clearly been opened as my invoice was inside and one of the styrofoam parts was broken and one of the plastic pouches ripped.
Thanks guys
Send it back. immediately. i find your description of how you received it- particularly now that you have an issue to deal with - completely unacceptable. I know torn plastic packaging and broken styrofoam doesn't sound like a big deal but hey- its supposed to be a brand new unit. even if the vibration goes away you will always have the thought that it is a damaged or reconditioned (poorly) unit in the front of your mind. Who needs that? Thanks, yeah. You're right.
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Joined: Dec 2009
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I vote for opening it up... ... and taking some NEKID PICHURES!!!Seriously, it's probably something stupid causing the trouble, and you might learn something whilst inside the thing. Don't break any obvious seals and you're golden. It's either a bad speaker (have you put your ear very near each one to test this?) or something rattling around. Will you be out any postage sending it back? If so I'd say definitely crack it open (but only if you feel comfortable doing so). If you can easily fix the problem you might try calling the seller and negotiating an open-box discount (since that seems to be the condition you received it in).
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Joined: Aug 2010
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MF issues return labels and even arranges the pickup for you. However, it is odd that they always open the box to put your packing slip in.
Kawai Es8 Korg Nautilus 61 Yamaha P125 Arturia KeyLab MKII Yamaha CK61
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Joined: Nov 2012
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Thanks for everything, guys. I got the return label. Going to send it back and keep my fingers crossed for the next one.
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Joined: May 2011
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It's probably defective but I'll say this about the PX. I was going around in circles for a portable DP and it was all between the P105, PX-150 and the PX-350. I read the endless posts about it on pianoworld. I really loved the touch of the new PX line but the Yamaha piano sound had more depth in my opinion. It was an impossible choice. I live in the NY area so there are plenty of places to try these and I found it very odd that I encountered 2 PX 350's at different stores with rattling either from a cabinet issue or blown speaker. Mass consumers have only had these pianos for two months now and we have no idea of the long term quality but that was a bad omen for me. Granted the P105 has also been out only for two months but Yamaha has built a reputation of quality and Casio has been trying to fight a reputation of not having quality in DPs. I've never had an issue with any Yamaha product I've purchased. We all have had different experiences though, this is just my two cents.
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Joined: Aug 2008
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Yamaha has built a reputation of quality and Casio has been trying to fight a reputation of not having quality in DPs. I've never had an issue with any Yamaha product I've purchased. There's less risk in owning a Casio product now. They have a 3 year warranty on digital pianos. Also their musical instrument division was reorganized 3 or 4 years ago. Your seeing some of those changes reflected in their product line.
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Joined: Nov 2012
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Thanks again for all the feedback guys. It's on it's way back now. Fingers crossed for the replacement.
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Joined: Aug 2010
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I got my replacement- its a lot better. I will be posting just 1 picture- 4 or 5 keys from the end the last G is just a little higher than the F but the overall spacing was better. Is key height anything to worry about?
This one was packed better, but I found it ironic that they have masking tape on the keys and had scotch tape on the last ones.
Kawai Es8 Korg Nautilus 61 Yamaha P125 Arturia KeyLab MKII Yamaha CK61
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Joined: Jul 2004
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I vote for opening it up as well.
If you really want to have a good idea of the power of resonance, drop a coin in the F hole of an upright bass. (Do it when the bass player is not looking.)
Yamaha AvantGrand N1X | Roland RD 2000 | Sennheiser HD 598 headphones
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Joined: Sep 2012
Posts: 14
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The same issue I had with my px350. I returned it. It actually did it and then quit after I restarted it for the second time.
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Joined: Jul 2010
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Please stop worrying about a little keyspacing, if its functioning well. Again it's not rocket science - if the rest is fine, enjoy your piano !
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Piano
by Gino2 - 04/17/24 02:23 PM
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