Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician

the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad) Yamaha CP4 Rebate
Yamaha CP4 Rebate
(ad) Pianoteq
(ad) Pearl River
Pearl River Pianos
(ad) P B Guide
Acoustic & Digital Piano Guide
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Who's Online
88 registered (AndyP, AlanSanDiego, Alux, Azeyic, AmateurBob, Auntie Lynn, 27 invisible), 987 Guests and 16 Spiders online.
Key: Admin, Global Mod, Mod
(ad) Estonia Piano
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Page 2 of 2 < 1 2
Topic Options
#2018498 - 01/21/13 04:14 PM Re: Missing pins in new piano [Re: Lkdas]
wouter79 Offline
3000 Post Club Member

Registered: 02/14/10
Posts: 3816
Wow, these pins are made to pull a lot of force and don't break off just like that.

The other strings, more to the left, are not going straight either??! Is there tension at all on these strings? Makes me wonder about the area in between. Something else seems to have moved as well.

Therfore I have the impression something bad happened and not just with those 2 pins, and I would prefer a replacement over repair.

(ads 568) Hailun Pianos


#2018517 - 01/21/13 05:08 PM Re: Missing pins in new piano [Re: Lkdas]
Supply Offline
3000 Post Club Member

Registered: 09/11/06
Posts: 3919
Loc: Vancouver Island, BC, Canada
This is definitely a warranty situation, as there are obvious problems with the materials and/or workmanship. The company usually has the right to decide whether to replace or repair.

As a consumer, I would also probably ask for a replacement piano. Just be aware that the replacement piano will have hitch pins made of the the same (questionable?) alloy, driven in and bent back by the same person in the factory, subject to the same string tensions - i.e. just as prone to breakage.

The "defective" piano would then go to the dealer, where in an hour or two the pins would be replaced and the piano would be sold as new to the next client....
Jurgen Goering
Piano Forte Supply

Piattino Caster Cups distributor

#2018539 - 01/21/13 05:59 PM Re: Missing pins in new piano [Re: Lkdas]
Silverwood Pianos Offline
4000 Post Club Member

Registered: 03/10/08
Posts: 4263
Loc: Vancouver B. C. Canada

Considering what it costs for a corp like Yamaha to build one of these I would think a replacement instrument would be fastest and cheapest for all parties to this issue.

This part here;

Originally Posted By: Lkdas
The piano was delivered in original packaging and the movers removed the packaging in our home. So the dealer did not do any quality control prior, which I was told that they would do before delivery. I just called the dealer after reading the replies here and he is sending a technician to look at it and he confirmed it is a warranty issue. I think they may try to repair it, but I guess I should ask for a replacement.

I don’t know of any dealers who uncrate a piano, prep the piano and put it back into the original packing crate and deliver it to the customer. That makes little in the way of sense to me.

Maybe I am missing something. What would be the point of that.
Dan Silverwood
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur."

#2018565 - 01/21/13 06:57 PM Re: Missing pins in new piano [Re: BDB]
LFL Offline
Full Member

Registered: 12/06/12
Posts: 72
Sorry to all....I somehow missed that this is an upright....I need to read more carefully! Regardless, I agree wih BDB's assessment.
Shigeru Kawai SK5L

#2018614 - 01/21/13 08:32 PM Re: Missing pins in new piano [Re: Lkdas]
Norbert Online   content
Yikes! 10000 Post Club Member

Registered: 07/03/01
Posts: 14467
Loc: Surrey, B.C.
The piano was delivered in original packaging and the movers removed the packaging in our home.

Did you request this yourself by chance believing only this way you could get a " brand new" piano?

If this is the case, you're not alone.
However, this is a false assumption.

Some dealers unfortunately re-inforce this insane assumption.

In plain English it's called "cost-saving"....

Greater Vancouver B.C. piano dealers for : Estonia, Brodmann, Ritmuller

#2018682 - 01/21/13 10:54 PM Re: Missing pins in new piano [Re: Norbert]
beethoven986 Offline
3000 Post Club Member

Registered: 01/20/09
Posts: 3435
Originally Posted By: Norbert
The piano was delivered in original packaging and the movers removed the packaging in our home.

Did you request this yourself by chance believing only this way you could get a " brand new" piano?

If this is the case, you're not alone.
However, this is a false assumption.

Some dealers unfortunately re-inforce this insane assumption.

In plain English it's called "cost-saving"....


You've no doubt experienced this, but some customers outright demand their piano to be delivered fresh out of the box, despite the dealer's objections.
B.Mus. Piano Performance 2009
M.Mus. Piano Performance & Literature 2011
PTG Associate Member
Certified Dampp-Chaser installer

#2019197 - 01/22/13 06:00 PM Re: Missing pins in new piano [Re: Lkdas]
Roger Ransom Offline
1000 Post Club Member

Registered: 01/19/05
Posts: 1300
Loc: SouthWest Michigan
I would not have any problem having the dealer repair the piano and warranty the work if it were me.

I would, however, object to the major procedures described here being done in my house. If they want to tip it over, hammer on it, etc. I would expect that they would take it to their shop, repair it there, show it to me when they're finished, deliver it and set it up. That's what would be done if a car had a serious problem on delivery. I would not expect the mechanic to bring tools and repair it in my garage.

If they weren't willing to do that, the alternative would be a replacement piano.
Laugh More
Yamaha G7 - Roland FP7

#2019207 - 01/22/13 06:19 PM Re: Missing pins in new piano [Re: Lkdas]
Lkdas Offline
Junior Member

Registered: 01/20/13
Posts: 5
Here is the update -
I couldn't wait for the technician/dealer to call me back and I was so mad that I called Yamaha directly . I spoke to their customer service team and the person asked me to send a picture and after I did , I got a callback right away saying that it will be replaced and added that he has never seen one like that before in his career !!
Unfortunately the dealer doesn't have another one in stock and we will have to wait for a week or 2 for the dealer to pick it up from Yamaha . I believe there is some paper work that dealer needs from Yamaha and because of the NAMM show, he won't get it until Monday.
After all this one thing that I regret was - not buying it directly from Yamha in the Costco roadshow. We had decided on the cable-nelson and the only reason we went with the Yamaha Authorized dealer was hoping that if anything went wrong the dealer would help. If I had not made the call to Yamaha customer service, I am sure there wouldn't have been any progress. Even after sending multiple emails to the sales person/dealer, he did not call us back or reply to the email. I have been the one calling and following -up.We didn't save any money by getting it from the dealer, in fact we would have saved atleast $100-$150 had we bought it from Costco( along with costco's return policy) .

I am really thankful to all of you who have contributed to this thread and I wouldn't have known the magnitude of the problem without all of your valuable comments /suggestions.I'll keep my fingers crossed hoping and praying that the next piano we get will be a good one !!

- jeya

#2019217 - 01/22/13 06:31 PM Re: Missing pins in new piano [Re: Lkdas]
Minnesota Marty Offline

Platinum Supporter until October 5 2014

Registered: 05/15/12
Posts: 7439
Loc: Rochester MN
Congratulationa Jeya,

That is the best outcome. I figured that Yamaha would respond immediately and replace the piano. They don't want to be left with egg on their face.
Marty in Minnesota

It's much easier to bash a Steinway than it is to play one.

Page 2 of 2 < 1 2

Moderator:  Ken Knapp, Piano World, Rickster 
Shop our Store for Music Lovers!
PianoSupplies.com is Piano World's Online Store
Please visit our store today.
circle of 5ths coaster
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(ad) Hal Leonard Teacher VIP
Hal Leonard Teacher VIP Your Source for Piano Music
Ad (Seiler/Knabe)
Knabe Pianos
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
New Topics - Multiple Forums
Royal conservatory certificates, are they worth the hassle?
by YadielOmar
03/27/15 12:43 AM
Vince Grantano
by Rich Galassini
03/26/15 10:48 PM
A Fun Voice - "Toy Piano"
by McBuster
03/26/15 09:23 PM
Setting an aural stretch to an ETD
by Matias Palou
03/26/15 09:00 PM
For Those Who Aren't Aware Rach 3 Horowitz/Rodzinski 1943
by J Joe Townley
03/26/15 08:44 PM
What's Hot!!
Trade Regrets: Gary Trafton - Piano Rep
Historic Piano Documents
Posting Pictures on the Forums
Forums Rules & Help
on Piano World

The world's most popular piano web site.
Forum Stats
78,662 Registered Members
43 Forums
162,735 Topics
2,388,837 Posts

Most users ever online: 15,252 @ 03/21/10 11:39 PM
Sheet Music Plus (125)
Sheet Music Plus Featured Sale

Visit our online store for gifts for music lovers

Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
Our Piano Related Classified Ads
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |

copyright 1997 - 2015 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission