Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards Sostenuto pedal issue with Kawai MP10

Hmm...I'm not quite sure what is going on here, but your post appears to be an extract from this MP10 review.

James
x

SDaniel, calling Hohner SA for technical support does not prove fruitful, you may also wish to contact Kawai Europe using the information on this page.

It may also be worthwhile making a few recordings of the issue you are experiencing to help the technical support staff diagnose any problems.

Kind regards,
James
x

James:
yes I do have before/after recordings. I was just looking for the way to post them....

Any file sharing/hosting website will be fine.

However, I would still recommend that you pursue the official channels technical support channels (your Kawai dealer, Hohner SA, Kawai Europe).

James
x

So am I... But I perceive it...

Here are the before/after recordings.
Please don't look for artistic considerations, this is not the topic of course. In both cases the trouble occurs after more or less 30 seconds... It is HUDGE in the "before" version! It is much much more subtle in the "after" version", but headphones will help you hear it.
And by the way, yes I now have installed the 1.05 version of the software.

before update
https://docs.google.com/file/d/0Byad-kOz7gKgQXJpUTVFUmNWQ0U/edit?usp=sharing

after update
https://docs.google.com/file/d/0Byad-kOz7gKgUEd3YUI2QWswQ1U/edit?usp=sharing

Yes, I've engaged the contact with my local dealer, and will follow this road, of course. Anyway your (or other people) advice is appreciated, and who knows, my experience might be useful to someone else, that's why I'd like to keep this topic up to date until the problem is solved.

Thank you, I downloaded the recordings and can clearly hear the issue that you are referring to.

To clarify, the sostenuto pedal is being held throughout the entire piece, correct?

Kind regards,
James
x

Yes it is! And to be precise, the sostenuto holds the left hand notes (bass and chord ostinato) while the left hand is playing something else.

Hello! A little feedback on the latest events here with my MP10. Especially to keep Kawai James informed, as he was nice enough to spend some time on my issue.

I needed to keep the piano with me for a while, for rehearsal purposes, before a period of several gigs, therefore I've waited before I brought it back to the store. When I did it, I discovered that it wasn't necessary (opposite to what the store had told me...) BUT, I had an opportunity to speak on the telephone with someone in charge of the technical service at Hohner, who said he would contact Kawai in Japan.

Then, to make a long story short, after a few e-mails, he finally sent me a software update that successfully solved he problem.


So here it is, the story ends here. From the moment I spoke on the phone with this person until now, problem solved, it's been one week and a half. Quite fast. And successful.

So in the end I'd like to thank and congratulate Kawai, for the very good instrument that the MP10 is, and also for their efficiency in solving this issue. And thank you K. James for your beeing concerned.

I believe a little positive feedback can't hurt!

Thank you!

SDaniel, thank you for updating us on the situation with your MP10 - I'm glad to hear of this positive outcome.

Kind regards,
James
x