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Hello PW!

I recently bought a casio px 350 and been playing on it for a weeks and a few days ago I noticed that some of they keys don't sound right. I made a video on it that shows the problem, mostly it's the key third from the right that sounds the worst and it sound more in reality then on the video.

should I get a replacement, whats the verdict from you guys?

this is the video: http://vimeo.com/60891966
Password for video: test123

Thanks!

I have the same issue before. At least one white key has a click sound. And one white key has much louder bang sound than other key. This is usually not a issue if you turn the volume of speakers / headphone up.

Oh wow that would drive me nuts. My old PX-330 had no issues like that!

If it bothers you and can have it replace with one that does not sound like that, I would do it.

If the next one does the same thing, then either return it (no replacement) or live with it.

Understand, you have not purchased a high-end instrument and may find imperfections.

High-end or low-end ... it makes no difference.

87 keys behave properly and one does not. That's a manufacturing defect. No excuses.

That's a warranty repair or a swap.

+1

K.

Dude even Williams Allegro down at GC doesn't have THAT problem!

I've owned a number of Privias'. The keys start loosening up and banging more as the keyboard ages. It might be just one now. I tend to agree with the opinions that counsel accepting it. You could exchanged it now, but what you're experiencing, well, there's no telling what the next one will be like.

Don't get me wrong. That sound would bug me too and I'd probably try a replacement. My new Yamaha U1 actually has some noise on a couple of keys I want checked out during its first tuning. However, FWIW, it's interesting some (louder) key noise is a feature while other key noise is a nuisance.

I'm very sorry for the trouble, but I would suggest that you return the unit to your dealer or contact Casio support.
http://www.casio.com/support/contactus/phonenumbers/

Hi Smiss,

same issue here with my Casio PX150 after about 2-3 weeks of playing. I had a post on this last week. For me it's one key so far, but it seems like other keys may start doing this as well.

Here's a sample of what mine sounds like... seems very similar : PX 150 Key noise

This appears to be more widespread than I thought, I've seen several people mention it. There was a comment on my youtube video with a user experiencing the same issue. I bought the keyboard online, so I would need to ship it to a repair center or Casio to get fixed. But I'm not confident that the issue will stay away.

I researched a LONG time before settling on the Casio, and this kind of key noise was never mentioned with the 130/ 330 models. Could this actually be a defect with the new action in the '50 models?

Thanks to everyone who replied.

Seems like I have to return it, feeling abit bummed because I ordered it online so I will probably be out of a piano for a while...

@Radian Is it really a widespread problem? seems like that would suck getting a new one and that having problems aswell. I like you researched for a couple of months before I decided on this.. I really hope I won't come to regret it.

Thanks for reading

Well it was more a rhetorical question than anything. It's hard to say how widespread this is, that's something only Casio knows.

However I've now seen several people with the same problem, so it's not a fluke.

Some of the comments are along the line of `oh well you bought a cheap piano, so expect it to fail`. I'm not sure I agree with that. Casio is a long-established brand, and the previous models seem to last a long time (years). When I buy a $600 keyboard I expect it to maintain its functionality for a long time. Keys that start audibly `clicking` after only several weeks of play is really not acceptable. If I bought a cheaper car like a Kia I would still expect to be able to roll up the windows properly even 5 years from now

It was mentioned plenty, but the reports eventually died down. It was soon noticed that there was more rehashing someone else's report than the problem was common. The rush to fear here is hilarious. Smiss has been inconvenienced, that is all.

To emenelton's point, just about every older dp I come across from any brand does have a few keys that make a different noise than their neighbors. Rarely does the noise affect the mechanism, but it's bound to happen one day.

Smiss, yours is new. You should be happy with it.

Ah well, Yeah I kinda agree with what you're saying I don't think it's acceptable that one of the keys starts to sound like this after just a short while. With headphones on it's not a problem but even with the volume turned up without headphones I can hear the click from that key.

Cheap is a relative term but for me this is by no means a cheap keyboard. I tested all the keys when I got it and they all made the same sound now a total of 3 keys are making a click noise, though only the one to the right is being loud enough to be distracting.

This is a known issue and complaint with Casio Privias. My opinion is it is caused by the felt compressing. Casio uses a soft material for dampening. Casio should consider using woven wool felt-the kind used in acoustic pianos. It is still a good product, but I agree, noisy keybeds are annoying.

My Kawai ES6 has a little plasticy clicking on most of it's keys, nothing like the Privias' I've owned.
To keep it real though, my Privia's all retained their functionality, no key ever stop working. It was more like a car that developed rattling but it's windows still continued working.

I once used a screw driver to file the key's edge on my px 350 to eliminate the click sound from one key. It works perfrectly for one key. It does not work for the key with "bang" sound.

Smiss,

I watched your video. My Kawai clicks similar. My Kawai doesn't make the same heartbeating sound that your Privia seems to though. :-)