Welcome to the Piano World Piano Forums
Over 2.5 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician

the Forums & Piano World

Trying Something New with Search
Pearl River
Pearl River Pianos
Let Your Piano Sing
Let Your Piano Sing
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Piano Buyer Guide
Acoustic & Digital Piano Buyers Guide
Who's Online
68 registered (36251, Bsw, Bach2Black, augustm, Bambers, brooster, 21 invisible), 1535 Guests and 10 Spiders online.
Key: Admin, Global Mod, Mod
(ad) Estonia Piano
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#2051442 - 03/20/13 04:02 PM Question: New Piano Problem?
orangeatheart Offline
Junior Member

Registered: 03/20/13
Posts: 1
Hi- I just got my brand new Kawaii K2 upright piano delivered yesterday. Several of the keys are sticking badly. One of them so much that it wont play the note if you hit it, and will visibly stay down lower than the other keys. I called the store to ask about it and they said things like this can happen with newly delivered pianos and it might just need to "settle" into my house. Is this correct? If so, how long should I wait before calling in a technician?

(ad 568)
PTG Journal Online
PTG Journal Online
#2051445 - 03/20/13 04:07 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Jon Page Offline
Full Member

Registered: 03/13/09
Posts: 397
Loc: Harwich Port, Cape Cod, Massac...
The store should send someone over immediately. Perhaps you received a piano right-out-of-the-box with no dealer prep. It could be binding key bushings. Any dealer worth his or her salt would not leave this go unattended. There is no such thing as settling-in with regards to binding keys. Tell them to either send someone out or take it back. Force them into providing customer service.

Don't take no for an answer.

Jon Page
Piano technician/tuner
Harwich Port, Cape Cod, Massachusetts, USA

#2051452 - 03/20/13 04:25 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Tunewerk Offline
500 Post Club Member

Registered: 03/26/11
Posts: 585
Loc: Boston, MA
Hello orange,

Sticking keys should not be a problem with a new piano. This is probably caused by the front pin bushing swelling due to humidity, but should not happen if the piano is properly regulated.

Where do you live, and where did you buy it from? How long did it stay in the store after it came from the factory?

If you are in a dry climate and it came from a humid one, letting it settle in the house may take care of this problem in a few days. Otherwise this is something that can probably be solved in 10 minutes.

Unity of tone through applied research.

#2051463 - 03/20/13 04:44 PM Re: Question: New Piano Problem? [Re: orangeatheart]
tend to rush Online   content
Full Member

Registered: 02/05/13
Posts: 98
Just to second Jon on this, I used to tune for a store. If a customer called to say a key was sticking, I'd be sent right over. "Keep your shirt on" is not the normal reply, in this situation.

Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
#2051521 - 03/20/13 07:02 PM Re: Question: New Piano Problem? [Re: orangeatheart]
OperaTenor Offline
2000 Post Club Member

Registered: 04/13/06
Posts: 2555
Loc: Sandy Eggo, California
Let us know how this comes out, please.

Like what everyone else said, the dealer should have this taken care of immediately.
Happiness is a freshly tuned piano.
Jim Boydston, proprietor, No Piano Left Behind - technician

#2051589 - 03/20/13 09:15 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Bob Offline
4000 Post Club Member

Registered: 06/01/01
Posts: 4342
Loc: Florida
Yep, your house is probably a bit more humid than the store, which caused the key to swell. It's likely all the keys might need a bit of easing. I would call the store and ask they send someone out. They should have offered to send someone out, instead of making excuses. You got poor customer service from the store.


Moderator:  Piano World 
What's Hot!!
Some New Piano World STATS

Posting Pictures on the Forums
Forums Rules & Help
on Piano World

Piano Classified Ads
Piano Lamps
Piano Lamp by cocoweb - free shipping
New in Piano World's online store PianoSupplies.com, beautiful piano lamps from cocoweb. Free shipping! (continental U.S.).
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad) Pianoteq
Piano Acc. & Gift Items in
Piano World's Online Store
In PianoSupplies.com ,(a division of Piano World) our online store for piano and music gifts and accessories, party goods, tuning equipment, piano moving equipment, benches, lamps Caster Cups and more.

Free Shipping on Jansen Artist Piano Benches
New Topics - Multiple Forums
How to play this trill on bwv 131? (Aria in F)
by fellipe
10/23/16 08:38 AM
Benjamin Grosvenor wins NY Philharmonic's new piano prize
by pianoloverus
10/23/16 08:33 AM
What is Dominant?How to make a dominant 7th chord in piano?
by Claire Davas
10/23/16 06:57 AM
Request for Suggestions on Reference Material on J.S. Bach
by symphonicdance
10/23/16 12:59 AM
Sprunck manufacturer?
by M. Laura Linares
10/22/16 10:14 PM
Sheet Music Plus
Sheet Music Plus Featured Sale
Forum Stats
85,323 Registered Members
44 Forums
175,917 Topics
2,565,109 Posts

Most users ever online: 15,252 @ 03/21/10 11:39 PM

Visit our online store for gifts for music lovers

Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
Our Piano Related Classified Ads
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |

copyright 1997 - 2016 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission