Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(ad) Pearl River
Pearl River Pianos
(ad) Pianoteq
Latest Pianoteq add-on instrument: U4 upright piano
(ad) P B Guide
Acoustic & Digital Piano Guide
PianoSupplies.com (150)
Piano Accessories Music Related Gifts Piano Tuning Equipment Piano Moving Equipment
We now offer Gift Certificates in our online store!
(ad) Estonia Piano
Estonia Piano
Quick Links to Useful Stuff
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano Accessories
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#2051442 - 03/20/13 04:02 PM Question: New Piano Problem?
orangeatheart Offline
Junior Member

Registered: 03/20/13
Posts: 1
Hi- I just got my brand new Kawaii K2 upright piano delivered yesterday. Several of the keys are sticking badly. One of them so much that it wont play the note if you hit it, and will visibly stay down lower than the other keys. I called the store to ask about it and they said things like this can happen with newly delivered pianos and it might just need to "settle" into my house. Is this correct? If so, how long should I wait before calling in a technician?

Top
(ad PTG 568) Grand Action Regulation in 37 Steps
Grand Action Regulation in 37 Steps
#2051445 - 03/20/13 04:07 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Jon Page Offline
Full Member

Registered: 03/13/09
Posts: 273
Loc: Harwich Port, Cape Cod, Massac...
The store should send someone over immediately. Perhaps you received a piano right-out-of-the-box with no dealer prep. It could be binding key bushings. Any dealer worth his or her salt would not leave this go unattended. There is no such thing as settling-in with regards to binding keys. Tell them to either send someone out or take it back. Force them into providing customer service.

Don't take no for an answer.
_________________________
Regards,

Jon Page
Piano technician/tuner
Harwich Port, Cape Cod, Massachusetts, USA
http://www.pianocapecod.com

Top
#2051452 - 03/20/13 04:25 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Tunewerk Offline
Full Member

Registered: 03/26/11
Posts: 410
Loc: Boston, MA
Hello orange,

Sticking keys should not be a problem with a new piano. This is probably caused by the front pin bushing swelling due to humidity, but should not happen if the piano is properly regulated.

Where do you live, and where did you buy it from? How long did it stay in the store after it came from the factory?

If you are in a dry climate and it came from a humid one, letting it settle in the house may take care of this problem in a few days. Otherwise this is something that can probably be solved in 10 minutes.
_________________________
www.tunewerk.com

Unity of tone through applied research.

Top
#2051463 - 03/20/13 04:44 PM Re: Question: New Piano Problem? [Re: orangeatheart]
tend to rush Offline
Full Member

Registered: 02/05/13
Posts: 52
Just to second Jon on this, I used to tune for a store. If a customer called to say a key was sticking, I'd be sent right over. "Keep your shirt on" is not the normal reply, in this situation.

Top
#2051521 - 03/20/13 07:02 PM Re: Question: New Piano Problem? [Re: orangeatheart]
OperaTenor Offline
2000 Post Club Member

Registered: 04/13/06
Posts: 2381
Loc: Sandy Eggo, California
Let us know how this comes out, please.

Like what everyone else said, the dealer should have this taken care of immediately.
_________________________
Happiness is a freshly tuned piano.
Jim Boydston, proprietor, No Piano Left Behind - technician
[url=www.facebook.com/NoPianoLeftBehind]www.facebook.com/NoPianoLeftBehind[/url]

Top
#2051589 - 03/20/13 09:15 PM Re: Question: New Piano Problem? [Re: orangeatheart]
Bob Offline
3000 Post Club Member

Registered: 06/01/01
Posts: 3866
Yep, your house is probably a bit more humid than the store, which caused the key to swell. It's likely all the keys might need a bit of easing. I would call the store and ask they send someone out. They should have offered to send someone out, instead of making excuses. You got poor customer service from the store.
_________________________
www.PianoTunerOrlando.com






Top

Moderator:  Piano World 
What's Hot!!
HOW TO POST PICTURES on the Piano Forums
-------------------
Sharing is Caring!
About the Buttons
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Interesting books about the piano, pianists, piano history, biographies, memoirs and more!
(ad) HAILUN Pianos
Hailun Pianos - Click for More
ad (Casio)
Celviano by Casio Rebate
Ad (Seiler/Knabe)
Knabe Pianos
Sheet Music
(PW is an affiliate)
Sheet Music Plus Featured Sale
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
(ad) Lindeblad Piano
Lindeblad Piano Restoration
New Topics - Multiple Forums
Fingering for "Wind (Naruto)" excerpt
by longyodel127
09/17/14 05:28 PM
A tune I wrote last night
by Arizona Sage
09/17/14 05:20 PM
Refusing "Every Other" week lesson
by ezpiano.org
09/17/14 05:09 PM
Undecided in an upgrade - Kawai MP7 vs CE220
by Giancarlo Robles
09/17/14 04:32 PM
Kawai Console
by landorrano
09/17/14 03:48 PM
Who's Online
152 registered (accordeur, ajames, 88 Fingers Jeff, ando, acortot, Al LaPorte, 43 invisible), 1381 Guests and 19 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
76233 Members
42 Forums
157587 Topics
2314734 Posts

Max Online: 15252 @ 03/21/10 11:39 PM
(ads by Google)

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2014 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission