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#2061368 - 04/08/13 04:49 PM Ever been denied of sales of parts after warranty period?
pianoworldanon Offline
Full Member

Registered: 04/03/13
Posts: 62
Has anybody here ever find that after the warranty period expires, the customer find him / her self denied the ability to buy electronic components from the piano manufacturer? If so, I'd like to know which brand. This is something I think is important to know before buying any digital piano. I'd like to look ahead before I consider any more digital piano. And if you did buy it, how much did the main board or part cost? I've heard that the main board can be extremely expensive, close to a grand for some high end models.

Is there an area of the forum that details taking DP pianos apart?

Edited by pianoworldanon (04/08/13 04:53 PM)

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#2061388 - 04/08/13 05:13 PM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]
Vectistim Offline
Full Member

Registered: 06/17/10
Posts: 317
Loc: Reading, UK
As an end user, rather than an authorised repairer, I think you will struggle to buy parts directly from any of the main companies.

#2061607 - 04/09/13 12:01 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]
PianoWorksATL Offline
3000 Post Club Member

Registered: 09/19/09
Posts: 3017
Loc: Atlanta, GA
I have heard consistently that the major makers keep a supply of repair parts well beyond the initial warranty period. How long? I'm not sure.

Things that fail/break: keys, power supply, speakers, screens, buttons/knobs, jacks. These tend to be cheap and available with a little wait time. Expensive breaks are usually the result of power surge, impact, extremes of temp/humidity. In those cases, repairs usually exceed the value of the product. You can see how this plays out.
Sam Bennett
PianoWorks - Atlanta Piano Dealer
Bösendorfer, Estonia, Seiler, Grotrian, Weber & Hailun
Pre-Owned: Yamaha, Kawai, Steinway & other fine pianos
Full Restoration Shop

#2061657 - 04/09/13 02:13 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]
Paolo70 Offline
Full Member

Registered: 05/20/11
Posts: 95
Loc: Italy
Hi Pianoworldanon,

For what it's worth, I was able to buy a keyboard spare parts (felt stoppers, contact rubber) for my Yamaha CLP from an authorized dealer. The piano is about 10 yrs beyond the warranty deadline.

Yamaha CLP-970
Roland JV-1080

#2061667 - 04/09/13 02:54 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]
Clayman Offline
Full Member

Registered: 01/07/13
Posts: 300
Loc: Prague, Czech Rep.
As I have said earlier, digital pianos are not really user-serviceable. I don't know how easy or difficult it is to replace the mainboard but I reckon replacing the motherboard in a desktop computer is an easier task.
-- Zbynek N.

Learning to play the piano since 06/2013 on a Kawai CA-95.

Music is what feelings sound like. ~ Author Unknown


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