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#2072304 - 04/27/13 05:26 PM How to Charge for Cancellation-full price or half price?
P.M. Offline
Junior Member

Registered: 11/27/11
Posts: 18
Not sure what to do on this one, just had a student cancel because they forgot to cancel and were outside playing, etc. I told them I would charge, did not say how much yet. Do I charge half or all of the lesson?

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#2072307 - 04/27/13 05:31 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Polyphonist Offline
7000 Post Club Member

Registered: 03/03/13
Posts: 7643
Loc: New York City
Full price.
_________________________
Regards,

Polyphonist

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#2072324 - 04/27/13 06:08 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
pianopaws Offline
Full Member

Registered: 03/18/13
Posts: 71
Loc: North Carolina, USA
Do you have a studio policy sheet that addresses issues such as this? If not, it might be a good idea.
_________________________
M.M., Piano performance and pedagogy
Member, MTNA and NCMTA

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#2072362 - 04/27/13 07:00 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Minniemay Offline
1000 Post Club Member

Registered: 06/07/09
Posts: 1702
Loc: CA
Full price. Not your fault they forgot.
_________________________
B.A., Piano, Piano Pegagogy, Music Ed.
M.M., Piano

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#2072400 - 04/27/13 08:12 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Bluoh Offline
Full Member

Registered: 12/20/11
Posts: 421
Loc: Canada
To prevent this from happening again in the future, a studio policy sheet would be useful. (I think most teachers here would suggest full price.)

Personally, I think it depends on the student/parent; if it's their first time missing their lesson, and they've been with me for a long time, then sometimes I let it slide and just charge less. I do have a studio policy written out but there are exceptions to everything in my book (although I make sure that very few people know about the exceptions).

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#2072401 - 04/27/13 08:14 PM Re: How to Charge for Cancellation-full price or half price? [Re: Minniemay]
Barb860 Offline
1000 Post Club Member

Registered: 04/11/09
Posts: 1646
Loc: northern California
Originally Posted By: Minniemay
Full price. Not your fault they forgot.


Absolutely! Recently I had a parent of two students call me 2 hours after lessons her kids were scheduled for. They forgot to come to the lessons. Mom asked if I would "credit her for the no-shows". No.
_________________________
Piano Teacher

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#2072470 - 04/27/13 10:24 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Morodiene Offline
Yikes! 10000 Post Club Member

Registered: 04/06/07
Posts: 12043
Loc: Boynton Beach, FL
If this is the first time, you may have a serious talk with them and state that your policy is to charge them for no-shows. However, you can let it slide, but in the future you will have to charge them for the time you were there ready to teach.

If this is not the first time, then charge them for the full lesson.
_________________________
private piano/voice teacher - full time
MTNA member
www.valeoconservatory.com
Petrof 9'2 Concert, Yamaha G3, Roland FP-7, Yamaha MOX6, Kawai MP11

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#2072524 - 04/27/13 11:44 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Peter K. Mose Offline
1000 Post Club Member

Registered: 01/06/12
Posts: 1365
Loc: Toronto, Ontario
"They forgot to cancel and were outside playing" suggests other problems you will have to consider, either now or in the bigger picture of your teaching studio. It suggests you are dealing with students who are not committed to learning the piano, don't take you seriously, and feel they can miss lessons at the drop of a hat.

You can charge half for a missed lesson, you can charge two-thirds, you can charge full fare, you can charge double or triple. You can do whatever you wish. Most of us charge full fare, but if you have no explicit studio policy in place to back you up, you might lose a student over this.

You could simply offer to make up the lesson, if you want to be a nice guy this first time.

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#2074452 - 04/30/13 06:57 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Bluoh Offline
Full Member

Registered: 12/20/11
Posts: 421
Loc: Canada
Exactly, you have to consider that you might lose a student over this if you don't have a written policy to back you up.

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#2074463 - 04/30/13 07:20 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]
Stanny Offline
1000 Post Club Member

Registered: 11/08/06
Posts: 1461
With a policy, you should consider collecting for the month up front, then if they no-show, you have already been paid. For some reason, it's harder for people to pay for the missed lesson after the fact.
_________________________
~Stanny~

Independent Music Teacher
Certified Piano Teacher, American College of Musicians
Member: MTNA, NGPT, ASMTA, NAMTA

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#2074489 - 04/30/13 08:16 PM Re: How to Charge for Cancellation-full price or half price? [Re: Stanny]
Bluoh Offline
Full Member

Registered: 12/20/11
Posts: 421
Loc: Canada
Originally Posted By: Stanny
With a policy, you should consider collecting for the month up front, then if they no-show, you have already been paid. For some reason, it's harder for people to pay for the missed lesson after the fact.

It's probably because they know that they're paying full price for a lesson they didn't take. If it's in the policy then it's justified, but it's still hard because we're hard-wired to think that we get something in return when we pay for something. It gets to be like a fine, which none of us like paying for anyways.

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#2074600 - 04/30/13 11:30 PM Re: How to Charge for Cancellation-full price or half price? [Re: Bluoh]
AaronD Offline
Junior Member

Registered: 04/28/13
Posts: 10
Loc: New Jersey
Up front monthly is a good way to do it if you're pretty solid on a make-up policy or just have none at all. My problem is that some parents always push for make-ups when they miss, and too often, I'm too nice frown. I fit them in when I can, but inevitably, can't fit them all in, then parents end up thinking I owe them or like Bluoh said, I'm fining them...I need to be more strict/clear with that.
_________________________
BM Piano/Church music ministries
Piano Teacher

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