Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician
SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(ad) Pearl River
Pearl River Pianos
(ad) Pianoteq
(ad) P B Guide
Acoustic & Digital Piano Guide
Ad (Piano Sing)
How to Make Your Piano Sing
Who's Online
156 registered (accordeur, 36251, A Guy, ABC Vermonter, activee, 40 invisible), 1680 Guests and 16 Spiders online.
Key: Admin, Global Mod, Mod
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
(ad) Estonia Piano
Estonia Pianos
Topic Options
#2102787 - 06/15/13 05:45 AM Just moved to a Kawai MP6 and (Kawai sending a replacement)
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Everything is OK except when I select the value up button and some of the others but not all, there's a slight delay then a very audible click like a relay switching.

It's not a major problem but I just wondered if any other MP6 users are having the same issue, it doesn't happen while actually playing only when selecting buttons but not all of them.

Is this a fault or nothing to worry about?

Cheers

Martin


Edited by MFBlueFly (06/18/13 11:09 AM)
_________________________
Cheers

Martin

Top
(ads) Sweetwater / Roland
Yamaha Keyboards for Performance and Composition

Click Here


#2102806 - 06/15/13 07:44 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Well, it turns out it's just the buttons sticking then slowly releasing and popping back up causing the click, it sounded like it was inside the unit but I actually noticed the one button do it so it'll probably give over time, hopefully.

Panic over, all's well. :o)

Cheers

Martin
_________________________
Cheers

Martin

Top
#2102808 - 06/15/13 07:48 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9688
Loc: Hamamatsu, Japan
Martin, to be honest, the buttons shouldn't stick - they should go down and pop-up immediately after being released.

If the buttons on your MP6 are sticking, I'd contact the dealer and ask them to send a replacement instrument.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#2102812 - 06/15/13 07:57 AM Re: Just moved to a Kawai MP6 and have a question [Re: Kawai James]
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Thanks for your reply James.

I would ask for a replacement but it's such a pain lugging these things back and forth.

I recently traded my Korg Krome 88 for a Korg SV1 which turned out faulty so I ask for a brand new Kawai MP6, which I now have however there are some issues which I should address as the right side isn't seated correctly and the action seems misaligned, however saying all that it plays well and sounds great so I'm reluctant to keep changing as knowing my luck I'll end up with a right lemon.

Do you think Kawai would just send an engineer out to check it over?

Cheers

Martin
_________________________
Cheers

Martin

Top
#2102821 - 06/15/13 08:55 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9688
Loc: Hamamatsu, Japan
I believe some retailers will sent a new board together with the Fedex (or whatever delivery company they use) paperwork to ship the damaged product back. Definitely worth giving them a call and seeing how the ground lies.

As for an engineers visit, this really depends on Kawai America's policy, however given that the board arrived with damage, I expect they will recommend you send the board back to the store and request a replacement.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#2102829 - 06/15/13 09:20 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Sorry James should have said I live in the UK.

I have emailed UK support so I'll wait and see what they say, what worries me is I'm the sort of bloke who always does the wrong thing which is why I'm hesitant about returning this one cus it just plays so good and there's no key clicking or anything like that with the action, as this issues don't effect the playability I'm thinking should I just live with it.

Decisions, decisions....... :o(

I'll let you know what UK Support says and what I decide to do.

Thanks for your input James, much appreciated.

Cheers

Martin
_________________________
Cheers

Martin

Top
#2102839 - 06/15/13 09:46 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9688
Loc: Hamamatsu, Japan
Ah, sorry...I'm not sure why I assumed you were based in the US.

But yes, definitely drop the UK technical support chap a line and ask what they recommend. It could be that the MP6 just needs to be opened-up and have a few bits and pieces reseated.

Best of luck!

Cheers,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top
#2102975 - 06/15/13 04:24 PM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
Jeff Clef Offline
4000 Post Club Member

Registered: 10/05/08
Posts: 4441
Loc: San Jose, CA
I wish you good luck with this, too, Martin. It's worth adding that, contacting the dealer as soon as you realize there's a problem, is better than letting too much time go by--- though it's a fact, repacking and hauling a big keyboard back for exchange is a chore. In some cases, there's a pretty short window in which retailers will accept a product for exchange, as short as 30 days for some of them.

I don't know how the local dealer will prefer to resolve it, but Kawai is very good about making things right. One reason they might prefer to exchange the unit, is so they can see with their own eyes what went wrong. You may not be expected to transport it to the dealer. Sometimes a return carton is shipped to the customer, along with the maker's RMA paperwork. Once packed, the shipping company will pick it up at your residence.
_________________________
Clef


Top
#2103660 - 06/17/13 03:18 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Thanks Jeff

I have contacted Kawai UK via email so just waiting on that but I will also contact the dealer today.

I sometimes wonder if I'm just not destined to get a piano that is as it should be without any issues, if it wasn't for this casing issue and the sticking buttons this piano would be perfect.

The dealer is good and will pick it up but I have to have them come to my work place so I have to pack up the keyboard shove it in my car and transport to work then swap it when the courier arrives then lug the new one home again, unpack it, set it up all over again and these things ain't light. If I could just get an engineer to call and sort it at home I'd be well happy.

Oh well, suppose I better get on and sort it out.

Cheers

Martin
_________________________
Cheers

Martin

Top
#2104314 - 06/18/13 11:08 AM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
MFBlueFly Offline
Full Member

Registered: 07/13/12
Posts: 31
Just an update, kawai uk contacted the dealer and is arranging a replacement unit.

Emailed Sunday, responded to me Monday and should have a replacement by the end of the week.

Excellent service Kawai.

Cheers

Martin
_________________________
Cheers

Martin

Top
#2104531 - 06/18/13 05:18 PM Re: Just moved to a Kawai MP6 and have a question [Re: MFBlueFly]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9688
Loc: Hamamatsu, Japan
Good stuff, thanks for the update.

Fingers crossed the replacement board is not damaged during shipping...

Cheers,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

Top

Moderator:  Piano World 
What's Hot!!
Christmas Header
Christmas Lights at Piano World Headquarters in Maine 2014
-------------------
The December Free Piano Newsletter
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Interesting books about the piano, pianists, piano history, biographies, memoirs and more!
(ad) Yamaha CP Music Rest Promo
Yamaha CP Music Rest Promo
(ad) HAILUN Pianos
Hailun Pianos - Click for More
Ad (Seiler/Knabe)
Knabe Pianos
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Sheet Music Plus (125)
Sheet Music Plus Featured Sale
New Topics - Multiple Forums
Question about hanno.
by activee
48 minutes 49 seconds ago
How to solve psychological problem on piano playing?
by ppianist
57 minutes 33 seconds ago
Moving from desert to ocean
by cullam
Today at 02:00 PM
CP50 noisy key...
by G. Bonner
Today at 12:30 PM
Partial versus Full Regulation
by MusicMagellan
Today at 12:22 PM
Forum Stats
77391 Members
42 Forums
160058 Topics
2350554 Posts

Max Online: 15252 @ 03/21/10 11:39 PM
Gift Ideas for Music Lovers!
Find the Perfect Gift for the Music Lovers on your List!
Visit our online store today.

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2014 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission