Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards Just moved to a Kawai MP6 and (Kawai sending a replacement)

Everything is OK except when I select the value up button and some of the others but not all, there's a slight delay then a very audible click like a relay switching.

It's not a major problem but I just wondered if any other MP6 users are having the same issue, it doesn't happen while actually playing only when selecting buttons but not all of them.

Is this a fault or nothing to worry about?

Cheers

Martin

Well, it turns out it's just the buttons sticking then slowly releasing and popping back up causing the click, it sounded like it was inside the unit but I actually noticed the one button do it so it'll probably give over time, hopefully.

Panic over, all's well. :o)

Cheers

Martin

Martin, to be honest, the buttons shouldn't stick - they should go down and pop-up immediately after being released.

If the buttons on your MP6 are sticking, I'd contact the dealer and ask them to send a replacement instrument.

Kind regards,
James
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Thanks for your reply James.

I would ask for a replacement but it's such a pain lugging these things back and forth.

I recently traded my Korg Krome 88 for a Korg SV1 which turned out faulty so I ask for a brand new Kawai MP6, which I now have however there are some issues which I should address as the right side isn't seated correctly and the action seems misaligned, however saying all that it plays well and sounds great so I'm reluctant to keep changing as knowing my luck I'll end up with a right lemon.

Do you think Kawai would just send an engineer out to check it over?

Cheers

Martin

I believe some retailers will sent a new board together with the Fedex (or whatever delivery company they use) paperwork to ship the damaged product back. Definitely worth giving them a call and seeing how the ground lies.

As for an engineers visit, this really depends on Kawai America's policy, however given that the board arrived with damage, I expect they will recommend you send the board back to the store and request a replacement.

Kind regards,
James
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Sorry James should have said I live in the UK.

I have emailed UK support so I'll wait and see what they say, what worries me is I'm the sort of bloke who always does the wrong thing which is why I'm hesitant about returning this one cus it just plays so good and there's no key clicking or anything like that with the action, as this issues don't effect the playability I'm thinking should I just live with it.

Decisions, decisions....... :o(

I'll let you know what UK Support says and what I decide to do.

Thanks for your input James, much appreciated.

Cheers

Martin

Ah, sorry...I'm not sure why I assumed you were based in the US.

But yes, definitely drop the UK technical support chap a line and ask what they recommend. It could be that the MP6 just needs to be opened-up and have a few bits and pieces reseated.

Best of luck!

Cheers,
James
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I wish you good luck with this, too, Martin. It's worth adding that, contacting the dealer as soon as you realize there's a problem, is better than letting too much time go by--- though it's a fact, repacking and hauling a big keyboard back for exchange is a chore. In some cases, there's a pretty short window in which retailers will accept a product for exchange, as short as 30 days for some of them.

I don't know how the local dealer will prefer to resolve it, but Kawai is very good about making things right. One reason they might prefer to exchange the unit, is so they can see with their own eyes what went wrong. You may not be expected to transport it to the dealer. Sometimes a return carton is shipped to the customer, along with the maker's RMA paperwork. Once packed, the shipping company will pick it up at your residence.

Thanks Jeff

I have contacted Kawai UK via email so just waiting on that but I will also contact the dealer today.

I sometimes wonder if I'm just not destined to get a piano that is as it should be without any issues, if it wasn't for this casing issue and the sticking buttons this piano would be perfect.

The dealer is good and will pick it up but I have to have them come to my work place so I have to pack up the keyboard shove it in my car and transport to work then swap it when the courier arrives then lug the new one home again, unpack it, set it up all over again and these things ain't light. If I could just get an engineer to call and sort it at home I'd be well happy.

Oh well, suppose I better get on and sort it out.

Cheers

Martin

Just an update, kawai uk contacted the dealer and is arranging a replacement unit.

Emailed Sunday, responded to me Monday and should have a replacement by the end of the week.

Excellent service Kawai.

Cheers

Martin

Good stuff, thanks for the update.

Fingers crossed the replacement board is not damaged during shipping...

Cheers,
James
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