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Joined: Jan 2012
Posts: 186
Full Member
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OP
Full Member
Joined: Jan 2012
Posts: 186 |
I realize this may be another topic that has widely varying approaches from different technicians. But I'm working on standardizing my maintenance policies for Dampp-chaser systems. In the past I have replace pads and liners free of charge when part of a regular tuning appointment. Recently, on several pianos I have found the need to charge for a "maintenance" or "cleaning" service on pianos where the system has been neglected for some time. Do you charge for routine pad-changing? New bottles of solution? Do you give discounts if you installed the system yourself and it has been maintained?
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Joined: Mar 2008
Posts: 4,263
4000 Post Club Member
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4000 Post Club Member
Joined: Mar 2008
Posts: 4,263 |
I don’t offer discounts for neglected anything. For long time clients who regularly service their instruments and accessories, I offer pads and solution, but not cleaning the entire system, if required.
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Joined: Aug 2011
Posts: 2,925
2000 Post Club Member
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2000 Post Club Member
Joined: Aug 2011
Posts: 2,925 |
Charge for pads and solution; and I think it is best to replace neglected systems.
Continuous operation is essential, so in most situations, the owner has to maintain the system.
"Imagine it in all its primatic colorings, its counterpart in our souls - our souls that are great pianos whose strings, of honey and of steel, the divisions of the rainbow set twanging, loosing on the air great novels of adventure!" - William Carlos Williams
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Joined: Apr 2008
Posts: 2,481
2000 Post Club Member
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2000 Post Club Member
Joined: Apr 2008
Posts: 2,481 |
These systems will last for a long time and I charge for routine service on them and also for pads and solution to cover my costs. With the plastic tank liners and plastic protective sheath on the evaporation rod, there really isn't a lot to do with these any more where the costs/time amounts to very much, but just the same, I don't operate as a charity, and much like Dan, I don't reward negligence (on a matter of principle).
Piano Technician
George Brown College /85
Niagara Region
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Joined: May 2001
Posts: 1,633
1000 Post Club Member
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1000 Post Club Member
Joined: May 2001
Posts: 1,633 |
These systems will last for a long time and I charge for routine service on them and also for pads and solution to cover my costs. With the plastic tank liners and plastic protective sheath on the evaporation rod, there really isn't a lot to do with these any more where the costs/time amounts to very much, but just the same, I don't operate as a charity, and much like Dan, I don't reward negligence (on a matter of principle). Well said! +1
Eric Gloo
Piano Technician
Certified Dampp-Chaser Installer
Richfield Springs, New York
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