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#2157183 - 09/25/13 12:30 AM Edwards string covers (sound reduction kit) slow delivery
Allan W. Offline
Full Member

Registered: 10/03/12
Posts: 378
Loc: Michigan
Anyone order from them recently? Been waiting 2.5 months for my sound reduction kit order ($500) which was charged immediately, and was supposed to ship a month ago. Prodded them a few times with emails but I get slow responses, etc...

Now that I think about it, it's probably not really worth it to keep the noise down for apartment living. I play with the lid down. I can hear my upstairs neighbors all the time (they don't seem to have to go to work), so I was worried about bothering them when playing a lot. I've had my piano for a few months now, haven't heard any neighbors complain. Well, I just moved in and haven't actually met any of them yet anyway. So maybe I don't need it. It is pretty pricy... Thoughts?

http://edwardsstringcovers.com/

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#2157191 - 09/25/13 12:54 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
Allan W. Offline
Full Member

Registered: 10/03/12
Posts: 378
Loc: Michigan
Email exhange here: http://i.imgur.com/ywkyDsl.png

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#2157286 - 09/25/13 07:37 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
nhpianos Offline
Full Member

Registered: 01/15/07
Posts: 175
Loc: NH/US
Try http://dawsonstringcovers.com They've always been very quick for me, and I prefer their covers to Edwards.
_________________________
Mark Dierauf, RPT
NH Pianos
Piano technician & rebuilder since 1978
www.nhpianos.com

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#2158613 - 09/27/13 02:09 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
Carbonblob Offline
Full Member

Registered: 04/26/13
Posts: 422
Loc: Los Angeles, Ca.
Allen W,

had all the same problems as you. took a LOT of emails to get my string cover and it was still messsed up. i really like the owner of dawson and wish i went with him. super good service from him. see if you can cancel and go with dawson. just my opinion, no way i want to start a fight, just stating my experience.............blob
_________________________
KAWAI RX-3 BLAK
YAMAHA GRANTOUCH GT1

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#2158621 - 09/27/13 02:29 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Carbonblob]
4evrBeginR Offline
1000 Post Club Member

Registered: 06/27/09
Posts: 1607
Loc: California
No experiece with Edwards, but Clark Dawson is very responsive and answers his emails. We got our string covers in a few days after ordering. I normally don't bother to write testimonials, but I did write one for Clark because of his great customer service. Wait a minute, I guess I did it again. Hint, if you buy through your RPT, you get a much better price (if your RPT doesn't resell to you with mark-up).

Two months these days is just too long. That might have been typical 20-30 years ago. I heard recently that Google is launching a same-day shopping service for the San Francisco Bay Area to compete with Amazon's next-day service. Merchants need to understand if they put themselves on the Internet (have a website), then customer expectation is that they could operate with the speed of the 21st century.
_________________________
Art is never finished, only abandoned. - da Vinci

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#2158625 - 09/27/13 02:35 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
BDB Offline
Yikes! 10000 Post Club Member

Registered: 06/07/03
Posts: 23763
Loc: Oakland
You should always pay by credit card, and dispute the bill if you have not received the goods.
_________________________
Semipro Tech

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#2158651 - 09/27/13 03:35 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: BDB]
4evrBeginR Offline
1000 Post Club Member

Registered: 06/27/09
Posts: 1607
Loc: California
Yeah, and I would say that's another reason to buy through your RPT. My RPT comes to my house five times a year. Always best to buy through someone you know and trust. Of course, with Dawson it's not an issue.
_________________________
Art is never finished, only abandoned. - da Vinci

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#2158824 - 09/27/13 10:28 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
Mark... Offline
4000 Post Club Member

Registered: 11/27/06
Posts: 4446
Loc: Jersey Shore
How much lower is the volume using these covers?

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#2158832 - 09/27/13 11:19 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Mark...]
4evrBeginR Offline
1000 Post Club Member

Registered: 06/27/09
Posts: 1607
Loc: California
None.
_________________________
Art is never finished, only abandoned. - da Vinci

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#2158884 - 09/28/13 01:58 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
michaelha Offline
1000 Post Club Member

Registered: 06/05/13
Posts: 1335
Good timing, I was just thinking about buying one of these (string cover, not the sound reduction). I'll look around to see who's selling Dawson's around here. I don't want my piano to get all dusty or even worse, gunky (I know that may take years but...).

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#2176953 - 11/04/13 01:01 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
gnuboi Offline
2000 Post Club Member

Registered: 04/26/10
Posts: 2382
Loc: USA
The bottom baffles came relatively quick and came with a utility knife in case I needed to make modifications. However, it did take Ms. Edwards a few weeks to finish and ship my top foam pad. It came in a long box tied into a roll by a nice strip of the same wool felt material as the foam pad cover.

Keep calling/emailing her...

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#2176967 - 11/04/13 01:36 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]
Supply Offline
3000 Post Club Member

Registered: 09/11/06
Posts: 3919
Loc: Vancouver Island, BC, Canada
Another good source to consider is
Barnes String Covers
_________________________
Jurgen Goering
Piano Forte Supply
www.pianofortesupply.com

Piattino Caster Cups distributor

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