Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards Roland RD 800

....a storm of Roland's making. Pathetic.

You've pointed out yet another example to prove this fix hasn't been thought through by Roland. Instead, maybe in their panic, they just rushed the fix to get it back on the market.

Even buying a flightcase will be more difficult now, as you will have to have a little cut-out for the lead and plug.

Again, this is absolutely ridiculous and still completely ambiguous to how this whole thing will be handled. No offence to you bgiles, Jay, or PW, but it is truly pathetic on Rolands part that I have to hear about the future of my expensive keyboard on an internet piano forum, but not a word from Roland. Oh, unless I HAVE to call or email only to get a "we're working on it."

Roland's incompetence and obscurity in the matter is astounding. My new fear is if I actually have a real issue with my RD800. What then?! I hope this is not a glimpse into the world of Roland support.


Hey Roland, in the meantime, just humor me and change the date on your fermenting update to 6-4-2014. Give your webmaster the $2,500 I gave you.

This isn't fun for anyone who owns an RD800 or those people who has GAS for one, but I must say it's fun to be a bystander watching this unfold.

Got to say, it's not fun anymore. I thought this was a simple ordeal when I was goofing on it last month. Yes, it is hard to get GAS when the issue is not resolved. Plus, the resolution is not looking much better. It' s a shame that this issue is so very distracting to such a truly amazing instrument. RD800 has been outstanding for my needs in every way - I love it. The RD800 is not the problem at all IMO, it's Roland Corp.


I feel a curse has been put on me for leaving Kawai on this purchase! At least when I had problems with Kawai they would not leave me alone until it was resolved. Kawai and the dealer called me numerous time to assure my satisfaction. Not even to mention KJ's support and genuine concern. I guess I got spoiled to superb personal support.

Well, If this gets out of hand and I lose my confidence in Roland support, keep you eye on CL. The board is wonderful and in perfect condition, but the company is very concerning IMO.


edit:



Yah, well f*** you and your CP4 with the fancy C14

ha, ha

The one thing about old faithful (Yamaha.) They don't mess around with AC. The plug on CP4 is sitting all by its lonesome on left back side of DP.

Well, same on the 700NX. Maybe thats why this stings a bit more than it should.

By the way, my ES7 giggles at me everytime I look over at it. Must you mock me Kawai!

I've been calling around and there's a few in the pipeline, here in town at GC and my net connection, that are older stock.

I prefer to sell my NP2 first, but due to this issue I might grab one while they're still available. I was going to go with a CP5 for the home, thinking the 800s are new and will be around for a long time, the CP5s are becoming extinct...at least new - but now my thought is it will be harder to find an 800 in the future without the permanent power cord.

So to those that bought the 800 early on, consider yourselves lucky...you now have a *classic*.

Or risk the cord getting crimped and eventually you could have power issues - shorting out, etc.

Like a King Edward VIII penny. Worth an absolute fortune.

The good news is that the RD800 is still a fantastic DP. YOu will absolutely love it if you buy one. I have no regrets. My only regret might be Roland Corp if ever needed.

Roland have been reported as being pretty good with after sales service on this forum. I hope they are - fortunately, I've never needed to call on it

But with this crisis, it reminds me a bit of Toyota a few years ago when they acted like hedgehogs dazzled by headlights with a problem over their brake-linings or something. All these big corporations seem to play cloak and dagger games, revealing as little to the public as possible. It's a pity because their products are great and their after sales service is normally good or very good.

It's probably fear of ending up with even bigger law suits - for which you can blame a litigious and greedy consumer society as much as the companies that serve it.

So I agree with Essbrace that it's a storm in a teacup, but not that it's entirely of Roland's making.

I wonder if Roland have their legal team working on a solution for the extreme doofus who forgets about his permanent power chord and still tries to plug a power lead into the XLR socket...

Marko: I thought you hadn't sent your RD 800 in for the modification? If not, you have nothing to worry about - enjoy your "classic" Mk1 RD 800

random thoughts

I'm sure Jay from Roland is happy he decided to join the forum at this time.

Will you see a plastic ring where Roland removed the socket? The wire will be much smaller in circumference.

Will Roland forever be scared by this event?

Will Roland offer a significant rebate once the DP is back for sale to lure people back to their product.

I fit into the latter category -- someone with GAS who was waiting for Roland's response to the issue, but I think that most of us in this situation won't suffer too much angst, since we still have viable options. For me, I'm thinking that the best resolution for my GAS is to avoid Roland's solution altogether and get the well-reviewed Kawai MP7. Now if only I can find one or a similar keyboard to test in Eastern North Carolina.

I'm guessing that everyone would happily sign a risk consent form to allow them to purchase an RD-800 MKI, along with it's inherent (but negligible) safety issue, keep a copy if you ever sell it, affix an 'AC IN' sticker above the power input, and get Roland to drop this crazy modification.

Nonsense and a complete PR disaster for Roland? What happened to the stickers and power chord tie solution that nice man from Roland promised me in a letter I had back in April? It seems that they've decided to go for an over-engineered 'belt & braces' solution to ensure they're as protected as they can be in the event that some unfortunate gets fried. The sticker/tie solution would have done me fine!

Another thought, if every RD800 owner took Roland up on the offer to return their board for the modification AND asked for a replacement loan (something Roland did offer when they originally asked us to stop playing the thing), surely Roland wouldn't cope with demand? After all, we'd all reasonably expect a RD800 loaner wouldn't we - that's, after all, what we're using now and what our patches are built for!

I wonder how many units across the world Roland might potential have to deal with and send out loaners!

Like you, I got a letter in April offering me a loan keyboard whilst they came up with a fix, and a photo of the proposed fix, which I don't think I should post in case it's misleading by being different to the modification now being implemented.

I'm still not clear what notifications and offers were made by Roland outside the UK. If they too offered a loan keyboard, they could have been inundated with requests, which might be another explanation for this being rushed through.

All early owners of RD-800's now have a choice on whether to accept the modification, and have a cable and plug permanently attached to their keyboard, or, as is more likely going to happen, reject the current fix that Roland is offering, along with the 2 year warranty extension.

Here is the solution that we have provided our retailers and End Users.

I have to go to work now.

Jay

Fail!