As I push forward in my search for a forever Steinway, and focusing on the Model B (though looking at Ds if the opportunity presents itself) I have invariably ended up discovering Bruno Santo and his Red Bird Selection Center in Texas. This gentleman has apparently been with Sherman Clay in a couple of markets and specializes in reselling mostly late-model Steinway Bs, of which he has over half a dozen at his showroom in Texas. I realize I have to expand my search out of state if I want to make sure I've explored my options. For what it's worth, I have already booked my flight and am heading out to the Lone Star State with an open mind.
Here's what I'm looking for:
-General impression of customer service
-Details of personal experience in buying from him
-Impression of the quality of the instruments, including their regulation, voicing, etc.
-Thoughts on aftersales support, warranty
-Experience in visiting his showroom
-Constructive advice on what to expect
What I do NOT need:
-Any personal attacks
-Piano sales industry politics going back to before I was born (I get a lot of this)
-Recommendations of other brands of piano
Please PM me if you do not feel comfortable responding on the public forum.
I would also like recommendations for an independent tech in the greater Dallas-Fort Worth area who might be able to accompany me on one of the days I will be there.
Edited by Markarian (06/11/14 11:20 AM)
NY Steinway Model B | Kawai MP11 | Korg Kross 61