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#2318336 - 08/21/14 10:32 PM Smelly MP11 (or MP7)?
rungabic Offline
Junior Member

Registered: 04/25/14
Posts: 5
I just received my MP11, and I was overwhelmed by a toxic smell (somewhat similar to mothballs) the moment I opened the box. The smell is certainly less overpowering now that it's out in the open, on a stand, but it's clearly detectable. I can't really tell though whether it's coming from the black paint, the wood end caps, the keys, or something internal.

Did anyone have anything similar with their new MP11 or MP7? I would have assumed I would have read about it here before, if so...

Thanks.

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#2318457 - Yesterday at 06:29 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
Abby Pianoman Online   content
Full Member

Registered: 07/07/14
Posts: 88
Loc: Ibiza, Balearic Islands, Spain
This is a product that has traveled halfway across the world covered in plastic sheets, foam, anti-impact foam supports and whatnot. And yes, has wood panels, wooden keys, synthetic ivory, metal, paint, and all sorts of components.

Tightly sealed in a box for months,and probably subjected to all kinds of temperatures (again, for months !! ) as it slowly wound it's way to it's new proud owner. In this case, You.

It WILL have a particular smell, that will dissapear after a few days out of the box.

Think of the smell that floats to the nostrils when you first step into a brand new car.

Regards.

Pianoman.

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#2318479 - Yesterday at 07:50 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
fizikisto Offline
Full Member

Registered: 02/13/12
Posts: 381
Loc: Hernando, MS
Hahah....
I love that analogy Abby Pianoman. Pretty soon they'll be making candles with "new piano smell" smile
_________________________
Nord Stage 2 HA88
Roland RD800

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#2318485 - Yesterday at 08:11 AM Re: Smelly MP11 (or MP7)? [Re: Abby Pianoman]
lolatu Offline
Full Member

Registered: 11/01/13
Posts: 422
Loc: UK
Originally Posted By: Abby Pianoman
This is a product that has traveled halfway across the world covered in plastic sheets, foam, anti-impact foam supports and whatnot. And yes, has wood panels, wooden keys, synthetic ivory, metal, paint, and all sorts of components.

Tightly sealed in a box for months,and probably subjected to all kinds of temperatures (again, for months !! ) as it slowly wound it's way to it's new proud owner. In this case, You.

That, or a small rodent has crawled underneath the keyboard and died...
_________________________
Kawai CA95 / Roland FP3 / Pianoteq Stage / Tannoy Reveal Active / Sony MDR-7506 / Steinberg UR22 / K&M 18810

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#2318492 - Yesterday at 08:26 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
Morodiene Offline
Yikes! 10000 Post Club Member

Registered: 04/06/07
Posts: 11701
Loc: Boynton Beach, FL
Give it a few days in a well-ventillated area and see if it doesn't improve. I'm pretty sure it's just as Abby says.
_________________________
private piano/voice teacher - full time
MTNA member
www.valeoconservatory.com
Petrof 9'2 Concert, Yamaha G3, Roland FP-7, Yamaha MOX6, Kawai MP11

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#2318497 - Yesterday at 08:33 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
Kevin Keys Offline
Full Member

Registered: 02/02/14
Posts: 31
Loc: Ohio
Yeah my MP7 smelled when I first got it.

The smell was so strong it filled the whole music room and I could even smell it in the hall.

It went away in about a week.

I didnt mind it though, it kind of reminded me of "new car smell"
_________________________
Kawai MP7(home), Yamaha CP33(gigs), Yamaha P80(retired), three QSC K10's, Allen and Heath Zed 10fx mixer, Sennheiser HD598, Bachendorff acoustic 45"

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#2318516 - Yesterday at 09:50 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
David Farley Offline
Full Member

Registered: 10/27/13
Posts: 267
Loc: Illinois
I got the same reek from my CP4. Probably everything that gets shipped from Asia and might potentially spend some jolly times at sea in a shipping container gets packed like that.

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#2318520 - Yesterday at 09:55 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
lolatu Offline
Full Member

Registered: 11/01/13
Posts: 422
Loc: UK
My CA95 has a strong woody smell to it that comes from the keys. It was a year old when I got it, so I don't think it really goes away - you just get used to it, and after a few days can't smell it any more. I'm sure some people like this but really I would prefer a piano that is smell-neutral.
_________________________
Kawai CA95 / Roland FP3 / Pianoteq Stage / Tannoy Reveal Active / Sony MDR-7506 / Steinberg UR22 / K&M 18810

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#2318549 - Yesterday at 11:35 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
pianobear100 Offline
Full Member

Registered: 05/12/05
Posts: 59
Loc: Atlanta
I just received my MP11 from Musician's Friend yesterday. There wasn't any smell at all. But the tape that covered the top of the box was loose all across the top. That would let any smell out long before it got to me. I was concerned in that the MP11 is not double boxed and the box didn't look in very good shape. A couple of the foam supports inside were broken but I guess that is what they are there to do as the MP11 seems damage free and fine so far.

Having not seen it in person before I bought it, the cabinet is truly impressive. Only thing I noticed negative is that there is some rough edge where the Black Key tops are glued to the wooden keys. I can probably fix that with rubbing my finger nails along the rough seams.
_________________________
Don

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#2318564 - Yesterday at 12:32 PM Re: Smelly MP11 (or MP7)? [Re: rungabic]
rungabic Offline
Junior Member

Registered: 04/25/14
Posts: 5
I appreciate the confirmation of smells...although I'd much prefer to get a smell-less one like pianobear100 apparently just did -- and the kind of smell I have I don't think would dissipate simply because of an untaped box. I wish it smelled like wood or a "new car"...unfortunately, it smells more like naphthalene...pretty horrible. Regardless, it arrived with several shallow dents across the back panel (above the "MP11" lettering), despite being double-boxed and generally appearing intact, so it'll be going back, with a wait of a few weeks (and fingers crossed for a good specimen. Seems with something this large, heavy, and complicated, it could be a longshot to get a flawless specimen, smell or no smell.

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#2318749 - Yesterday at 10:03 PM Re: Smelly MP11 (or MP7)? [Re: rungabic]
Savante Offline
Full Member

Registered: 04/18/14
Posts: 79
Loc: deep in the woods
Originally Posted By: rungabic
I appreciate the confirmation of smells...although I'd much prefer to get a smell-less one like pianobear100 apparently just did -- and the kind of smell I have I don't think would dissipate simply because of an untaped box. I wish it smelled like wood or a "new car"...unfortunately, it smells more like naphthalene...pretty horrible. Regardless, it arrived with several shallow dents across the back panel (above the "MP11" lettering), despite being double-boxed and generally appearing intact, so it'll be going back, with a wait of a few weeks (and fingers crossed for a good specimen. Seems with something this large, heavy, and complicated, it could be a longshot to get a flawless specimen, smell or no smell.


I am extremely sensitive to toxic chemical smells, and I have occasionally received products that smell similar to your description of your MP11. In those cases, I leave the item outside for several days, weather permitting, and eventually the smell will dissipate. However, my MP11 did not have this issue. It didn't smell at all when I received it, purchased from Kraft Music.

The MP11 did arrive in a single-layer cardboard box -- not nearly adequate for this large, heavy instrument. The box had a big hole in it and the plastic bag covering the instrument showed an abrasion under the hole, indicating a puncture which impacted the instrument. However, there was no mark on the instrument itself, nor any indication of damage. Therefore I kept the MP11, though not at all satisfied with the totally inadequate packaging in which Kawai ships this product.

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#2318807 - Today at 05:32 AM Re: Smelly MP11 (or MP7)? [Re: rungabic]
lophiomys Online   content
Full Member

Registered: 03/01/14
Posts: 97
Loc: Austria, EU
rungabic,
The first MP7, to which I refer as "Hugo" in my other thread, had this out-of-the-normal smell,
same as you describe it.
When opening the box, I believed it would dissipate quickly, in the end it turned out, that I had
to vent my living every three hours for three days! The dogs did not want to sneak in the living room any more.
A very bad sign.

I can cleary tell, that this smell came out of the keyboard itself, and not the packaging foam.
(BTW, the box of Hugo also had small hole.)

Mentioning this to a German support representative as a side sentence, he got very concerned
about this, more than about the other issues, which I wanted to discuss with him in the first place.
He said that, they would have opened several MP7-boxes and did not notice any excessive smell.

The second MP7, a replacement unit named "Edwin", did not have any of this excessive smell.

HTH

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#2318814 - Today at 06:27 AM Re: Smelly MP11 (or MP7)? [Re: lophiomys]
bennevis Online   content
4000 Post Club Member

Registered: 10/14/10
Posts: 4966
All very odd.

My Roland V-Piano arrived with box fully intact, not even any fraying of the sticky tape that keeps the box closed. But not a whiff of any sort when the box was opened. My TV and hi-fi system emits a slight smell of 'electronics' (a bit like ozone) when they are operating and start heating up, but not my V-Piano.

Maybe it's the stuff that's used for 'curing' the wooden parts in Kawai DPs? I believe the V has nothing made of organic material - it's all metal & plastics (correct me if I'm wrong).

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#2318818 - 41 minutes 36 seconds ago Re: Smelly MP11 (or MP7)? [Re: rungabic]
lophiomys Online   content
Full Member

Registered: 03/01/14
Posts: 97
Loc: Austria, EU
IMO it is cheap parts and/or cheap production process and/or lack of quality assurance.

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