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Digital Piano, as I do not work for Kawai America, it is difficult for me to comment on this particular case.

However, if the engineers explained that the sound character you are hearing was present on the originally sampled instrument, and therefore not something that can be changed, I'm afraid I also do not know what else to suggest.

I shall contact my colleagues in the US and ask them to clarify the situation.

Kind regards,
James
x

Thank you, James, for looking into this, but I am done with Kawai. I just bought a new piano and put my Kawai dp on the used market.

By the way, the technical team never told me that "the sound character I was hearing was present on the originally sampled instrument." They simply acknowledged the existence of this problematic echo in the left channel.

Okay, I see.

Kind regards,
James
x

I have yet to find a need to contact Kawai Customer Service for anything.

I have been following with interest the different posts about the problems, (technical, physical or otherwise) that people are encountering with their Kawai Digital Pianos.

My MP11 arrived in perfect condition. No dents, humming, malfunctioning keys, odd echoes, flickering lights, toxic smells, pesticides, etc.

I would asume that this is the norm, rather than me just getting a lucky break.

There was a slight smell of newness probably from the components and packaging which dissapeared after a day or so out the box.
I liked the smell actually. It indicated that I had just received a brand new Instrument.

And I once thought that I heard a booming sound on a key, which I later accredited to my imagination, since I had been reading so much about it on a post.

I don't think Kawai sends different batches, from different factories, to different sides of the pond.

If you have it in writing that it was agreed they would replace the instrument, then I would speak to someone higher up. Ask to speak to the manager of the person you were dealing with and offer to provide them with the correspondence you had with the support team.