Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards RECURRING DEFECT IN KAWAI DIGITAL PIANOS

Thank you, James, for this piece of advice. I am already enjoying my new piano.

The point of this post was simply to share my experience with Kawai DP and the USA technical team (not to fix my problem).

BTW, I understand what you are trying to do, but just saying "there is another side to the story" is not much of an explanation.

Thank you, James, for this piece of advice. I am already enjoying my new piano.

BTW, I understand what you are trying to do, but just saying "there is another side to the story" is not much of an explanation.

Simply because he wrote that he "raised this matter with a colleague at Kawai America."

FWIW, I have gone to my piano several times throughout reading this thread and listened to that note on headphones, and for the life of me I cannot hear any problems.

I don't find anything wrong with 'digitalpiano' s posts. Complaining about a company's perceived customer service on social media is fine these days. A company usually can defend itself or respond appropriately. The edgy but mild indirect criticisms of digitalpiano in a couple of responses are unwarranted IMHO.

I don't find anything wrong with Digital Piano's posts, either, but I regret to say I don't find them very interesting. He or she is a brand-new member whose introduction to the forums has been an after-the-fact description of a 10-month-long dispute with Kawai USA customer service.

Here's my problem: I don't really have any basis on which to form an opinion about the defects Digital Piano perceives in the sound of F6 on that particular instrument, or about Kawai's responses.

What are we supposed to learn from this thread? That there are two sides to every story is so true it's a cliche. But I personally am just not that interested in hearing the gory details of a single customer's 10-month customer service odyssey with any manufacturer (from either party to the process!).

I'm cool with forum members asking for advice, or for troubleshooting assistance, or even complaining about customer service issues while they are in progress. I think discussions like these can be interesting, not least because they offer the possibility that forum members can actually be helpful in their resolution.

In this particular case, though, the OP's initial posts strike me as having been made for the main purpose of venting his/her displeasure with Kawai. That's OK with me as far as it goes. But may I say that I also hope the OP will stick around the forum and become involved in some more useful and/or interesting discussions?

I'm going to shut up and go practice now.

Kind regards,
Ben

I found the post useful, as it is an indication that other brands/models have warts too. It reaffirms the correctness of my decision to keep my FP-50 even tho I find the hard knock annoying every so often. But I certainly understand how something that is unnoticeable to others can be irritating to a person if that person just happen to be sensitive to that sound.

. . .
For me, when the hard knock gets to be too annoying, it will spur me to finally get the Surface 3 and pianoteq. I trust that the modeled pianos will NOT have any of the numerous possible odd piano flaws, things that a discriminating piano owner would have had their piano technician fix.

I found the post useful, as it is an indication that other brands/models have warts too.

(grey market) Yamaha U1

I love it! Yet I find the keys a bit heavy (compared to the digital kawai). I see my U1 as a beast I must learn to tame, while the Kawai CL26 was already... domesticated. If that makes any sense...