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#2340154 - Yesterday at 12:15 PM issues with my new VPC 1
JJRP Offline
Junior Member

Registered: 10/22/14
Posts: 3
Hi guys, sorry for a downer for a first thread but I'm just having some problems with my new VPC 1.

One of the reasons I chose it was the fact that the vpc action is reputed to have less noise and rattle than the cheaper alternatives (I tend to practice on headphones in a quiet room) and over most of the keyboard this is true.

Unfortunately right in the middle register there is an octave that produces a percussive bang on most white notes unless I'm playing quietly. This bang does not happen on the other keys, regardless of velocity. It also feels like a slightly harder contact at the bottom of the keypress when it bangs. No black keys seem to be affected.

demo video here : https://www.youtube.com/watch?v=ao1FWa_p79E&feature=youtu.be

Bearing in mind that I've just dropped 1000 on this I would have to say I'm disappointed. I'm a career pianist and I figured going for a more expensive but technically more realistic action was worth it after years of practising on cheaper stage pianos, but I'm now suffering buyer's remorse.

There's also a minor issue with the sustain pedal. It's a bit sticky, with a fractional delay in returning to the top. Not huge but enough to bug me.

I don't know if this is a good place to post about all this (apologies if not!) but I know that there's a kawai employee who has dropped in on some other threads, and I wondered if he might be able to confirm that this sort of variation in key noise/feel is not supposed to be happening, what the issue might be and how I might be able to get it fixed in London, UK.

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#2340158 - Yesterday at 12:27 PM Re: issues with my new VPC 1 [Re: JJRP]
dmd Offline
1000 Post Club Member

Registered: 04/15/09
Posts: 1894
Loc: Pennsylvania
Well, my basic position on something like this is to complain to the closest appropriate person and see what happens. If that doesn't rectify the problem, then go to a higher-up person in the chain of responsibility. So ....

Bring it to the attention of the place where you purchased it.

Next, Kawai technical support.

I believe you will get that either fixed or replaced.

Good Luck
_________________________
Don

Current: ES7, Focusrite Scarlett 2i4 audio device, SennHeiser HD555 Phones, Focal CMS 40 Powered Monitors, Ravenscroft275, Ivory II American Concert D, Pianoteq 5

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#2340165 - Yesterday at 12:47 PM Re: issues with my new VPC 1 [Re: JJRP]
Beemer Offline
Full Member

Registered: 05/26/13
Posts: 161
Loc: Scotland
JJRP,

As someone who is about to buy a VPC-1, I have been reading all the problems both here and watching problems being shown on You Tube.

I have to go out now but I'll check for these and post links sometime tomorrow.

As I recall some of the key issues can be fixed but it involves a strip down which would void your warranty. The sustain pedal has different pivot mechanism and I have seen a YT video of it being fixed by some thin material being inserted then grease being applied.

I have no doubt that James here (from Kawai Japan) will reply and advise you to pass the problem to the dealer.

Some use closed headphones type to reduce the clatter

Ian

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#2340169 - Yesterday at 12:57 PM Re: issues with my new VPC 1 [Re: JJRP]
Morodiene Online   content
Yikes! 10000 Post Club Member

Registered: 04/06/07
Posts: 12045
Loc: Boynton Beach, FL
Definitely contact the retailer and arrange to have the instrument repaired or replaced. Same with the pedal, it shouldn't be sticky. If you have difficulty with the retailer, do not hesitate to contact Kawai UK. Once you get these matters sorted out, you will be very happy with your VPC1, I'm sure. It's a great instrument.
_________________________
private piano/voice teacher - full time
MTNA member
www.valeoconservatory.com
Petrof 9'2 Concert, Yamaha G3, Roland FP-7, Yamaha MOX6, Kawai MP11

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#2340173 - Yesterday at 01:06 PM Re: issues with my new VPC 1 [Re: JJRP]
JJRP Offline
Junior Member

Registered: 10/22/14
Posts: 3
Yeah I'm going to get onto the vendor as a first move, but we're out of office hours in the UK now and I'm hoping I might be able to work a bit more about the problem out before I phone it in tomorrow.

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#2340395 - Yesterday at 10:45 PM Re: issues with my new VPC 1 [Re: JJRP]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9354
Loc: Hamamatsu, Japan
JJRP, regardless of the reason for signing-up, welcome to the forum!

I've watched your video and can hear the different key sounds when pressing the D and C keys. I do not work in the technical support division, so I'm reluctant to hazard a guess as to what may be causing this sound. However, I've seen a few cases whereby the metal front rail beneath the keyboard has become dented or warped slightly (often in shipping/transit), and pushing into some keys.

As others have noted, I would strongly recommend bringing this to the attention of the Kawai dealer from whom the instrument was purchased, and asking them to resolve the issue. It may also be worthwhile giving Kawai UK a call on 01908 288160.

As for the pedal, I can hear the friction noise you're referring to also. It may simply be due to insufficient grease applied to the mechanism, and even though it's a minor concern, if you're not completely satisfied, definitely take this up with the dealer too.

I appreciate the these niggles can be frustrating - you've invested in a high quality controller, and rightly expect everything to be perfect. However, I'm confident that the issues you're experiencing will be resolved promptly, and that you'll then be able to fully enjoy the VPC1 for many years to come.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#2340475 - Today at 05:44 AM Re: issues with my new VPC 1 [Re: JJRP]
JJRP Offline
Junior Member

Registered: 10/22/14
Posts: 3
James, thanks very much for taking the time to watch the vid (which isn't searchable on youtube, btw. I think I'd like to be clear that I'm not trying to generate views, escalate a complaint or persuade anyone not to buy a VPC) and pass on that information. Much appreciated.

Thanks to everyone else in the thread for dropping by as well. Handy to get a few second opinions.

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#2340481 - Today at 06:35 AM Re: issues with my new VPC 1 [Re: JJRP]
Kawai James Offline
9000 Post Club Member

Registered: 09/06/07
Posts: 9354
Loc: Hamamatsu, Japan
JJRP, yes, I noticed that you set the video to unlisted - I'm grateful for that.

Fingers crossed you get everything resolved soon.

Kind regards,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#2340613 - 29 minutes 57 seconds ago Re: issues with my new VPC 1 [Re: JJRP]
Starboard Online   content
Full Member

Registered: 07/03/14
Posts: 45
I join others in hoping you get the key noise issue resolved. As a fellow recent purchaser of a VPC1, I can report no such apparent noise from keys here (mine does have a minor occasional click on the lowest Bb, but it occurs irregularly enough to not be bothered by--and is completely inaudible when actually playing). However, the sustain pedal demonstration would appear to me as normal. I had an MP11 for a short while before getting my VPC1, and both include the same F-30 pedal unit which exhibited the same sustain pedal characteristic as yours--notably more resistance than the other two pedals, and by extension a minutely-lengthened release period.

I took it as more of a feature than a bug--after all, real piano pedals have a degree of resistance, and only the sustain pedal in the F-30 unit offers a progressive level of MIDI response as opposed to the sostunto/una corda pedals which are purely binary on-off switches. Put differently, I think the sustain pedal acts this way precisely because it isn't as "cheap" as the other two. I wouldn't describe mine as sticky, so it's possible that there's a more substantial difference between your unit and my two units than can be discerned through the video, but by my experience with the F-30 pedals, I'd say yours seems normal.

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#2340617 - 20 minutes 21 seconds ago Re: issues with my new VPC 1 [Re: Starboard]
bennevis Online   content
5000 Post Club Member

Registered: 10/14/10
Posts: 5275
Originally Posted By: Starboard
However, the sustain pedal demonstration would appear to me as normal. I had an MP11 for a short while before getting my VPC1, and both include the same F-30 pedal unit which exhibited the same sustain pedal characteristic as yours--notably more resistance than the other two pedals, and by extension a minutely-lengthened release period.

I took it as more of a feature than a bug--after all, real piano pedals have a degree of resistance, and only the sustain pedal in the F-30 unit offers a progressive level of MIDI response as opposed to the sostunto/una corda pedals which are purely binary on-off switches. Put differently, I think the sustain pedal acts this way precisely because it isn't as "cheap" as the other two. I wouldn't describe mine as sticky, so it's possible that there's a more substantial difference between your unit and my two units than can be discerned through the video, but by my experience with the F-30 pedals, I'd say yours seems normal.

Pedals - all the pedals - on well-regulated acoustics respond and return to their original positions almost instantly.

Advanced pianists often use 'flutter-pedalling' to 'warm up' the sound in rapid passagework (including scale passages) without turning it into mush. That's only possible if the sustain pedal returns rapidly on release - with no delay due to 'resistance'.
_________________________
"I don't play accurately - anyone can play accurately - but I play with wonderful expression. As far as the piano is concerned, sentiment is my forte. I keep science for Life."

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