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#2365578 - Yesterday at 04:03 PM Skype problems since getting new computer
keystring Offline
Yikes! 10000 Post Club Member

Registered: 12/11/07
Posts: 11880
Loc: Canada
I replaced my computer about 2 months ago. Windows 7 is the same as before; Internet service is the same. My camera is a Logitec C920. When talking to someone I use a cordless headset, also Logitec.

Since getting the new computer, problems with the video is happening on the receiving side - it freezes on them. After researching on-line, I reduced how often it did that, by turning off everything automatic: auto-focus, auto-adjustment of brightness.

When I first connect to the other person, my video zooms in to a close-up of my face. Then 12 seconds in, it zooms out again. When I record with my camera normally, zooming is set manually, so I don't know what is directing the camera to zoom in and out. Perhaps Skype is interfacing and giving a command? It seems to be at the moment of zooming, that the video freezes.

Currently I sit still as a statue a bit past the 12 second zoom-in mark, to reduce how often it freezes. It still freezes from time to time despite this. The zoom-in / zoom-out can also pop up randomly during a session.

Once it has frozen, the only way to restore it is to turn off, and redial the other party. A few days ago it was so bad that after doing this a dozen times, we simply went on audio - which is not that great when you are discussing physical motion.

Has anyone encountered this? Any solutions?


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#2365585 - Yesterday at 05:03 PM Re: Skype problems since getting new computer [Re: keystring]
wouter79 Offline
3000 Post Club Member

Registered: 02/14/10
Posts: 3653
Latest skype IMHO is totally broken. My new macbook pro did a kernel panic twice on it while in a skype session sharing the desktop. My solution is not to use it anymore.
_________________________

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#2365592 - Yesterday at 05:23 PM Re: Skype problems since getting new computer [Re: keystring]
Jytte Online   content
Full Member

Registered: 11/25/14
Posts: 144
Loc: presently Germany (Danish)
I chose that solution years ago. Skype never did it for me. Using QQ now.

PS: wouter79, I have to ask... what are those 'medals' in your signature??


Edited by Jytte (Yesterday at 05:24 PM)
_________________________
I pray, that tomorrow I may strive to be a little better than I am today -
and, on behalf of everybody else, I give thanks for the invention of headphones.

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#2365597 - Yesterday at 05:59 PM Re: Skype problems since getting new computer [Re: keystring]
keystring Offline
Yikes! 10000 Post Club Member

Registered: 12/11/07
Posts: 11880
Loc: Canada
I see an option of Logitech Vid HD, as an alternative to Skype. The million dollar question - does the other person also have to have a Logitech camera?

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#2365598 - Yesterday at 06:00 PM Re: Skype problems since getting new computer [Re: wouter79]
keystring Offline
Yikes! 10000 Post Club Member

Registered: 12/11/07
Posts: 11880
Loc: Canada
Originally Posted By: wouter79
Latest skype IMHO is totally broken. My new macbook pro did a kernel panic twice on it while in a skype session sharing the desktop. My solution is not to use it anymore.

Do you have an alternative?

If the latest version is broken, can one go to an earlier version?

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#2365621 - Yesterday at 07:28 PM Re: Skype problems since getting new computer [Re: keystring]
Jytte Online   content
Full Member

Registered: 11/25/14
Posts: 144
Loc: presently Germany (Danish)
there is a list of older versions here:
http://skype.en.downloadastro.com/old_versions/

don't know if they're better though
_________________________
I pray, that tomorrow I may strive to be a little better than I am today -
and, on behalf of everybody else, I give thanks for the invention of headphones.

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#2365713 - Today at 05:59 AM Re: Skype problems since getting new computer [Re: Jytte]
wouter79 Offline
3000 Post Club Member

Registered: 02/14/10
Posts: 3653
Originally Posted By: Jytte

PS: wouter79, I have to ask... what are those 'medals' in your signature??


These are medals from the ABF recitals, you get a medal with every recital. I did maybe 10 recitals now but after 4 I stopped adding more medals to my signature smile
_________________________

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#2365714 - Today at 06:00 AM Re: Skype problems since getting new computer [Re: keystring]
wouter79 Offline
3000 Post Club Member

Registered: 02/14/10
Posts: 3653
Originally Posted By: keystring
Originally Posted By: wouter79
Latest skype IMHO is totally broken. My new macbook pro did a kernel panic twice on it while in a skype session sharing the desktop. My solution is not to use it anymore.

Do you have an alternative?


Yes, POS telephone...
_________________________

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#2365750 - Today at 09:29 AM Re: Skype problems since getting new computer [Re: wouter79]
Jytte Online   content
Full Member

Registered: 11/25/14
Posts: 144
Loc: presently Germany (Danish)
Originally Posted By: wouter79
Originally Posted By: Jytte

PS: wouter79, I have to ask... what are those 'medals' in your signature??


These are medals from the ABF recitals, you get a medal with every recital. I did maybe 10 recitals now but after 4 I stopped adding more medals to my signature smile


Oh, I see, thanks.
_________________________
I pray, that tomorrow I may strive to be a little better than I am today -
and, on behalf of everybody else, I give thanks for the invention of headphones.

Top
#2365757 - Today at 09:53 AM Re: Skype problems since getting new computer [Re: wouter79]
bennevis Online   content
5000 Post Club Member

Registered: 10/14/10
Posts: 5591
Originally Posted By: wouter79
Originally Posted By: keystring
Originally Posted By: wouter79
Latest skype IMHO is totally broken. My new macbook pro did a kernel panic twice on it while in a skype session sharing the desktop. My solution is not to use it anymore.

Do you have an alternative?


Yes, POS telephone...

Just out of curiosity (as I have no intention of ever using Skype etc grin) - is FaceTime in iOS devices the same thing (or concept) as Skype?

It came with my Mac laptop, but along with most of the other apps that came pre-installed, I've no idea what it's for.
_________________________
"I don't play accurately - anyone can play accurately - but I play with wonderful expression. As far as the piano is concerned, sentiment is my forte. I keep science for Life."

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#2365769 - Today at 10:52 AM Re: Skype problems since getting new computer [Re: bennevis]
ando Offline
3000 Post Club Member

Registered: 11/23/10
Posts: 3715
Loc: Melbourne, Australia
Originally Posted By: bennevis
Originally Posted By: wouter79
Originally Posted By: keystring
Originally Posted By: wouter79
Latest skype IMHO is totally broken. My new macbook pro did a kernel panic twice on it while in a skype session sharing the desktop. My solution is not to use it anymore.

Do you have an alternative?


Yes, POS telephone...

Just out of curiosity (as I have no intention of ever using Skype etc grin) - is FaceTime in iOS devices the same thing (or concept) as Skype?



Yes, it is very similar. It's only for Apple-to-Apple video calls though - and it doesn't have the option of dialling regular telephones. I don't think it's really taken off because it isn't cross-platform and most people know people with Windows machines and Facetime would shut them out. That's why Skype is the main player in the Video-call stakes.

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#2365778 - Today at 11:44 AM Re: Skype problems since getting new computer [Re: ando]
keystring Offline
Yikes! 10000 Post Club Member

Registered: 12/11/07
Posts: 11880
Loc: Canada
Originally Posted By: ando
That's why Skype is the main player in the Video-call stakes.

Except that it's not working out. frown Yesterday I tried two things: I lowered the resolution to 320p, and I had seen someone turned the video off and on whenever it froze, which was better than hanging up completely. Well, the on-off restored video in our test run. But I was doing it every 90 seconds or so. The dialogue didn't get much further than two words: "frozen ... back ...... frozen ...... back.... frozen etc." And also Wouter may be on the mark about Skype having gotten worse.

I'm also open to alternatives to Skype.

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#2365780 - Today at 11:54 AM Re: Skype problems since getting new computer [Re: keystring]
keystring Offline
Yikes! 10000 Post Club Member

Registered: 12/11/07
Posts: 11880
Loc: Canada
I was reading a bunch of stuff from all over the place yesterday. In one of them a rep. explained that a program like Skype "stabilizes" the video after 20 seconds. He was just explaining how it works, rather than targeting any problem. Well this "stabilizing" must be something done by a program like Skype that also sends commands to the camera for adjusting it. This would explain why it starts by zooming me in, and then zooming me out - always exactly at the 12 second mark.

After all, audio is also adjusted. If the other person suddenly coughs loudly or put something in the desk near the microphone so that there is a "bang", then the system turns down the volume on you. So maybe the answer is a system that is less invasive (?).

Or a camera that is more compatible? My son has offered me his older camera which is by Microsoft. I'm loathe to abandon what I have, and the Logitech can be mounted onto the tripod via the tripod's screw, with the other camera doesn't have.

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#2365838 - 33 minutes 20 seconds ago Re: Skype problems since getting new computer [Re: keystring]
spanishbuddha Online   content
2000 Post Club Member

Registered: 11/08/09
Posts: 2478
Loc: UK
Try also Google hangouts, easy to use. Available most platforms including iOS. Last I heard was that Skype is leaky, but I suppose the NSA see all anyway.

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