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#2412594 - 04/21/15 07:31 PM Faulty key on new RD-800
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Last week I purchased a new RD-800.

It is a fantastic instrument and I have been spending every spare chance I can get familiarising myself with it. However I have come to discover that the g#2 key is faulty. Essentially it sounds much louder than adjacent notes and takes very little weight to trigger a fortissimo sound. Consequently it is very difficult to play with a consistent volume and tonal quality on that region of the keyboard.

I have ruled out that it may be a tonal characteristic of that particular note because it occurs with all patches and also affects the corresponding note when transposing up or down. For example, if I transpose an octave up, the offending note on that particular physical key which is now an octave higher exhibits this characteristic but not the note that is now down an octave which corresponds with the pitch of the original (un-transposed) note. I hope that makes sense...

I have attached a recording to illustrate the issue. I apologise for the noisy recording; my computer broke down and so I had to record it using the inbuilt microphone on my tablet.

https://www.dropbox.com/s/v4datcaqeyfimo2/rd-800?dl=0

I've sent an email to Roland Australia regarding the issue and will report back when I get a response. Has anyone else had a similar issue with any of the keys on their RD-800?

Cheers

Ocram

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#2412599 - 04/21/15 07:48 PM Re: Faulty key on new RD-800 [Re: Ocram]
fizikisto Online   content
500 Post Club Member

Registered: 02/13/12
Posts: 926
Loc: Hernando, MS
I have not had any issues like this. That's a real bummer because it's such a great board. I hope that Roland's customer service is able to get you sorted out ASAP.
_________________________
Nord Stage 2 HA88
Roland RD800

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#2412602 - 04/21/15 07:54 PM Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Me too! They do have a reputation for excellent customer care so I'm confident it will get resolved. There are also a couple of service agents in my area so hopefully I won't have to ship it to Sydney...

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#2412606 - 04/21/15 08:01 PM Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Just got off the phone to Roland Australia - they're keen to help and are confident the local guy will sort it! Sweet!

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#2412611 - 04/21/15 08:18 PM Re: Faulty key on new RD-800 [Re: Ocram]
petes1 Online   content
Full Member

Registered: 12/06/05
Posts: 233
Ditto -- I've had not a lick of such trouble with mine and do hope that you get this solved pronto! It is such a wonderful board, and I hate to see your enjoyment diminished by this.
_________________________
Keys: Yamaha GC2, Casio Privia PX-3, Roland RD800
My motto: Play and Let Play!

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#2412616 - 04/21/15 08:34 PM Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
I'm a bit bummed because I was planning on gigging with it for the first time this weekend, but on the other hand it only seems appropriate to give my trusty old Kawai MP5 one last outing before I sell it...

Once this is all resolved I might have to pick your brains for any tips or tricks you might have on the RD. There's a lot of stuff to delve into there.

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#2412620 - 04/21/15 08:53 PM Re: Faulty key on new RD-800 [Re: Ocram]
Kawai James Online   content
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 10428
Loc: Hamamatsu, Japan
Possibly a dirty/faulty key switch? Frustrating, buy it can happen with any keyboard instrument. I'm sure you'll have the problem fixed in no time.

Cheers,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#2412624 - 04/21/15 09:12 PM Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
I'm sure it wouldn't have happened if I'd gone with the MP7, right? wink

Yeah, the service rep seemed confident it was a simple fix. I've had to deal with Roland in the past and they were great. No doubt it will get resolved quickly and easily, especially if I can do it locally...

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#2412627 - 04/21/15 09:20 PM Re: Faulty key on new RD-800 [Re: Ocram]
Kawai James Online   content
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 10428
Loc: Hamamatsu, Japan
Originally Posted By Ocram
I'm sure it wouldn't have happened if I'd gone with the MP7, right? wink


I'd say the chances of it happening would have been more or less the same. wink

Cheers,
James
x
_________________________
Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.

"Richard, none of us could forget you have a CLP-990." - EssBrace, 2014

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#2412628 - 04/21/15 09:21 PM Re: Faulty key on new RD-800 [Re: Ocram]
siros Offline
Full Member

Registered: 08/11/14
Posts: 20
Loc: Bangkok, Thailand
I don't have this problem on mine.
Hope they can get it fixed for you soon.
It would be interesting to know how they resolve this too.

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#2412653 - 04/21/15 10:40 PM Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Local tech has already been contacted by Roland. Dropping it in tomorrow. So far so good!

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#2412669 - 04/21/15 11:43 PM Re: Faulty key on new RD-800 [Re: Ocram]
Just Alan Offline
Full Member

Registered: 01/19/15
Posts: 54
Loc: Perth, Western Australia
Hi Ocram,

I like Kawai James' answer....for it most certainly can happen on any brand. I thought I had 2 faulty keys on my new MP7, but was asked to play it a lot and see if they settled down, which they did (phew!), however I saw a MP7 in Perth that had been bought just before I got mine, and it had some very clanky keys in the final high octave. I would have struggled to put up with that. All I can say is that Kawai Australia are very helpful. I've had keybed issues with previous Roland products, one of which required a total replacement of the keybed in the first month after purchase, and the other was out of warranty, but turned out to be a problem with the rubber sensor strip, and was fine once replaced. That problem was very similar to what you have described. All the best.
_________________________
1993 Roland JV1000 76 note workstation synth with Pop and VE-GS1 expansion boards ] 1994 Roland JV1080 Multi-timbral sound module ] 1994 Roland KR4500 Intelligent Piano ] 2008 Korg MicroX sound module ] 2015 Kawai MP7 Digital Stage Piano

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#2412712 - 04/22/15 04:18 AM Re: Faulty key on new RD-800 [Re: Ocram]
Gostan Offline
Junior Member

Registered: 05/14/14
Posts: 6
Hi Ocram,

I've got similar problem with C5 on my RD-800. It stands out from all other notes and when I play it is ringing like a bell. Besides this all keys from C5 have unusual resonance even with reverb off. Transpose does the same thing as in your case.

Very interested how they diagnose your problem, sample defect or different part of electronics.

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#2412735 - 04/22/15 07:40 AM Re: Faulty key on new RD-800 [Re: Ocram]
fizikisto Online   content
500 Post Club Member

Registered: 02/13/12
Posts: 926
Loc: Hernando, MS
One thing to note,
You can actually adjust the level of individual notes on the RD-800. So you could turn that one note way down as a kludge until you have a chance to get it serviced. That *might* make it useable in the meantime.
_________________________
Nord Stage 2 HA88
Roland RD800

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#2412927 - 04/22/15 07:00 PM Re: Faulty key on new RD-800 [Re: fizikisto]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Originally Posted By fizikisto
One thing to note,
You can actually adjust the level of individual notes on the RD-800. So you could turn that one note way down as a kludge until you have a chance to get it serviced. That *might* make it useable in the meantime.


Tried that - it kinda works in that the volume is lower but the tonal characteristic is still that of a fortissimo whack. I also meddled with the note's voicing - similar deal.

In any case, it is in for repair today. I'll report back.

In the meantime, does anyone have any suggestions for pulling a consistent tone in mono? My reality is that for nearly all my gigs I monitor in mono through a small (but very good) powered speaker, and like most digital pianos, the RD-800's tone suffers from the summing process. Has anyone tailored a piano patch that suits this scenario? I've messed with the "spectrum" effect with interesting results - it seems to bring more body out and alleviate some of the wooliness - but would be interested in learning of other users' approaches.

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#2414372 - 24 minutes 31 seconds ago Re: Faulty key on new RD-800 [Re: Ocram]
Ocram Online   content
Full Member

Registered: 03/25/15
Posts: 29
Update:

Got my RD back today. Apparently there was "debris" on the lower key contact which was causing the hair-trigger like response on the relevant key. The tech tried to explain it to me but I admit I couldn't quite understand what it all meant. He also ordered a new contact strip which he will install when it gets sent to him, because apparently the debris scratched the contact slightly - but I was assured it would play just fine in the meantime.

He also took a good look around the guts of the RD-800 and advises that he was very impressed with the build quality and components used in these keyboards - in his words "much better than many of Roland's recent offerings, which looked slick on the outside but were pretty cheap under the hood".

He said the chassis was very solid and the "plastic" top is not actually plastic but aluminium with a plastic-like coating. So there you have it...not plastic after all. I guess that plastic will start to rub off in due course...

He was also very excited about the keyboard action, best he's ever seen, apparently...(he also let slip that his "son" was in the market for one of these, so I suspect he spent a bit of time having a sneaky test-drive of the instrument).

I've been getting stuff fixed by this bloke for about 20 years, so I guess he's seen his fair share of keyboards.

All in all, very impressed with Roland's (and my local tech's) quick and professional response.


Edited by Ocram (22 minutes 47 seconds ago)

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