Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards Roland HP508 speaker noise

At least 6 persons (including Threethumb) with the same "symptoms"...
http://www.pianoworld.com/forum/ubbthreads.php/topics/2253874/1.html

MacMacMac,

I (in my personal case) have contacted the dealer and the technician, who came at home and heard the noise, but he considered that as "in the normal range". There is no start point for a return, a replacement or something else since there is no "official" defect...

For me, the "start point for a return" begins with the customer ... me. A technician's opinion of "the normal range" means nothing. I'm the customer. I paid my money. I have to be satisfied. So I make the judgment.

Hissing is an an "official" defect simply because I say so. Thus, the piano gets fixed or replaced or refunded. I do not acquiesce to someone else's declaration of normalcy.

Your dealer may have poor high frequency hearing. Have a few people in the store listen to your piano. Then have a listen to other pianos in the store for comparison. Somebody should be able to hear it if it's there.

Guys, sorry for my bad english, it is not my main langage. So I am not sure you understand what I try to say here.

Ando,
There is no question if there is a noise or not... There is... We heard it (me, the technician, the seller).
The question is weither this noise is inside the normal limit or not... Here, the answer was "yes, that is a normal level of background noise, this is not a defect".
If you buy on an internet store, generally you have a 30 days time period to decide. But if you buy at a store, there is no trial period, at least where I live.
So, you should understand that if you give attention to that 2 or 3 months after the purchase, there is no solution because it is not recognised as a defect by the officials. You can always put the fire on the store, but ok...

So, ok, my piano is 2 years old now and I live very well with it. And if I had to choose again, Roland would be certainly one of my firdt choice.

Good luck,

So, if your weight is 180 kg, it is normal because you said it is?

Normality is a statistical state. For a noise level you could define that state, for example, as "the noise level that don't disturb 99% of the customers". If you are in the other 1%, no chance for you.

That is where an official statement from Roland would be helpfull.

But I understand and respect your point of view.
Best regards,
SK,


PS: Conclusion, be very careful to these things before you buy a DP or something else.

If you're unhappy with the piano, that's all that matters.
So what good is an "official" statement from Roland?

Firstly, they're not likely to make such a statement.

Secondly, it doesn't even matter because you don't need a "statement", do you?
You need a no-hiss piano.

If it were me I'd return the piano and get a different one.

+1. It is also very good to understand one's dealer's return policy and satisfaction guarantees. Whether or not there is a hiss, whether or not it's within "normal" standards (whatever that is), if you, the customer, are not satisfied, then the dealer should be willing to accept the piano back.