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#2484131 - Today at 04:28 PM KAWAI MP7 - defective or not?
Peter_BG Offline
Junior Member

Registered: 11/24/15
Posts: 2
Hello everybody!
I intend to start learning piano so I decided to purchase an used, but in mint condition Kawai MP7 for 1000 euro. I know this instrument is too good for someone who has never touched a piano keyboard, but I like it most.
So the beautiful device came and I began to test it.
Immediately I noticed something very odd: All the keys of the highest octave seem to have the sustain permanently on!
No matter how long I press my finger on the key - the sound is like my finger does not leave the key at all.
This applies only for the first section of instruments - the piano sounds and the highest octave.
The other instruments did not have this.
I searched in the settings to fix this issue with no success.
I did a reset with factory state: still the same thing.
Is this normal or defect?
I was afraid to spend 1000 eu. for a defective device, so I sent it back to the seller.
Was it a mistake?
The sounds of the piano were overwhelmingly awesome with my Sennheiser HD 598 headphones. The keyboard soo nice to touch... All the controls very handy.
Only this sustain.. thing.. was bothering me.
So did I do a mistake to send it back to the seller?

Kind Regards,

(ads) Sweetwater / Roland
Kawai Superb Stage Piano and Controller

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#2484140 - Today at 05:01 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
Garf Offline
Junior Member

Registered: 08/27/14
Posts: 13
On a piano, the highest notes have no damper, so they won't mute if you release the key.

So yes, the instrument was likely fine, and the behavior is expected for something that correctly models an acoustic piano.

#2484147 - Today at 05:21 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
IndyAdam Offline
Junior Member

Registered: 05/22/15
Posts: 1
Good choice for a digital! Garf is correct about the highest notes not being dampened. My Kawai MP6 is the same way. What will really drive you nuts is the fact Kawai also sampled the mechanical noises made when you press the the pedal down, along with the fact while sustaining your played notes, neighboring strings resonate while the damper petal is depressed, making for a more realistic 'ringing' sound. It's a neat digital piano, you are going to really enjoy it.

#2484149 - Today at 05:28 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
Fer De Armas Offline
Full Member

Registered: 07/21/15
Posts: 144
Hi friend, congratulations i am a happy MP7 owner too... for me this board has best a very expressive and realistic piano sound and best hollow plastic key action today in the market highly responsive and pleasant to touch, and I hope you enjoy it as much as I do...!

#2484151 - Today at 05:32 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
f3r Online   content
Full Member

Registered: 06/14/15
Posts: 34
Loc: Italy
Peter, that's normal. From G6 upwards an acoustic piano does not have dampers and therefore the strings are free to vibrate. Digital pianos try to recreate the same experience.

Kawai CA97

#2484168 - Today at 06:16 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
euphoria Online   content
Full Member

Registered: 09/09/15
Posts: 37
you're piano is great,
enjoy it smile

#2484169 - Today at 06:17 PM Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
PianoManChuck Offline
Full Member

Registered: 10/05/12
Posts: 195
Loc: Los Angeles, California
As everyone else was saying, this is normal. Its an "open string resonance" because the upper strings (G6 upward) are open (ie: no dampers). So whenever you play one of those keys, there's no physical mechanism (ie: a damper) to stop it from vibrating.

At the risk of looking foolish, or admitting that you made a mistake, I'd recommend trying to re-purchase the MP7 as that was a good price!

#2484183 - 3 minutes 15 seconds ago Re: KAWAI MP7 - defective or not? [Re: Peter_BG]
Kawai James Online   content
Yikes! 10000 Post Club Member

Registered: 09/06/07
Posts: 11049
Loc: Hamamatsu, Japan
Originally Posted By Peter_BG
I was afraid to spend 1000 eu. for a defective device, so I sent it back to the seller.

Fingers crossed you can get it back before someone else snaps it up!

Best of luck!

Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.


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