Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(ad) Pearl River
Pearl River Pianos
(ad) Pianoteq
(ad) P B Guide
Acoustic & Digital Piano Guide
PianoSupplies.com (150)
Piano Accessories Music Related Gifts Piano Tuning Equipment Piano Moving Equipment
We now offer Gift Certificates in our online store!
(ad) Estonia Piano
Estonia Piano
Quick Links to Useful Stuff
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano Accessories
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#614138 - 01/19/09 09:54 PM Appointment Reminders
Glenn Doyle Offline
Full Member

Registered: 09/01/08
Posts: 40
Loc: Central Texas, USA
I know that part of the success in our business comes in sending out reminders to our customers that their piano(s) needs to be tuned once again. My question is this - when do you stop sending reminders to folks who do not reply? I realize that the ideal situation is to set up an appointment before you leave the first time, but there are those folks who would rather hold off. Is there is reasonable point when you give up, or do you keep sending out the post cards every 6 months?

Cheers,
Glenn

Top
(ad PTG 568) Grand Action Regulation in 37 Steps
Grand Action Regulation in 37 Steps
#614139 - 01/19/09 10:07 PM Re: Appointment Reminders
SuperTuner Offline
Full Member

Registered: 09/30/07
Posts: 110
Loc: Manhattan, Montana
If I have extra time when I'm sending the month's 6 and 12 month reminders, I might throw in a couple 18 or 24 month ones. Otherwise, they shift to the inactive section of our database.
_________________________
Elizabeth Heppler, R.P.T.
www.hepplerpiano.com

Top
#614140 - 01/19/09 11:39 PM Re: Appointment Reminders
Jerry Groot RPT Offline
6000 Post Club Member

Registered: 11/07/07
Posts: 6828
Loc: Grand Rapids Michigan
I have a database set up perfectly that pops up automatically, the clients that want to be called and what month/s they prefer. It pops up 30-90 days in advance of their requested month. That includes all of my churches, schools, homes and college work.

I hire someone to make THESE calls for me as I hate it! I get many more scheduled this way than I do sending out reminder cards.

I don't mind returning calls that come in but, can't stand doing the other ones.

Anyway, these people have either requested to be called, or are ones that I asked if they wanted to be called and they said yes.

I will call them for about 3 years. Maybe, 4, if they have been good clients in the past. If they say no for that long then I tell them I am deleting them from my call back list as I have many others to do that will schedule. Sometimes that gets them to schedule, sometimes not but, I do delete them then after that mark by removing the X in the box that pops them up. I might send one last reminder card in the mail (depending on who it is) before finally giving up on them letting them call me instead.
_________________________
Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.

Top

Moderator:  Piano World 
What's Hot!!
8 Live Ragtime Piano Players on the Cape!
-------------------
HOW TO POST PICTURES on the Piano Forums
-------------------
Sharing is Caring!
About the Buttons
-------------------
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
Ad (Seiler/Knabe)
Seiler Pianos
Sheet Music
(PW is an affiliate)
Sheet Music Plus Featured Sale
(ad) HAILUN Pianos
Hailun Pianos - Click for More
(ad) Lindeblad Piano
Lindeblad Piano Restoration
New Topics - Multiple Forums
Coolest Back Action I have Seen
by Steve Jackson
30 minutes 58 seconds ago
Steinway piano with two offset keyboards
by guyl
Today at 10:36 AM
Black and white dampers
by iLaw
Today at 09:55 AM
AUGUST FORSTER
by Karl Watson
Today at 09:05 AM
Piano lessons: every week or every two weeks?
by Pover
Today at 06:34 AM
Who's Online
144 registered (ando, ajames, Almaviva, Alexander Borro, anamnesis, angga888, 41 invisible), 1522 Guests and 16 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
76639 Members
42 Forums
158470 Topics
2327173 Posts

Max Online: 15252 @ 03/21/10 11:39 PM
(ads by Google)

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2014 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission