Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Gifts and supplies for the musician

SEARCH
the Forums & Piano World

Trying Something New with Search
(ad) Pianoteq
(ad) Pearl River
Pearl River Pianos
(ad) P B Guide
Acoustic & Digital Piano Guide
(ad) Lindeblad Piano
Lindeblad Piano Restoration
Who's Online
114 registered (AndrewJCW, Ashton M., 36251, 34 invisible), 1264 Guests and 9 Spiders online.
Key: Admin, Global Mod, Mod
(ad) Estonia Piano
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Sheet Music
(PW is an affiliate)
Sheet Music Plus Featured Sale
Topic Options
#657856 - 06/07/05 10:59 PM Trouble with Kurzweil PC2X
Lola Offline
Junior Member

Registered: 10/24/04
Posts: 12
Loc: Orange County, CA
Do any of you have so much as a phone number for Young Chang/Kurzweil keyboards in the United States? The only one listed has been changed to.....nothing! My husband has had this Kurzweil PC2X for 4 years and it has been nothing but trouble. Even though he is a professional musician, he has never been able to actually use the darn thing. The first problem was remedied by the store by replacing the keyboard with another one. The second one had a problem with the power supply (begrudgingly corrected by an authorized service tech in So. Cal. who today told us that he refuses to deal with Kurzweil in any way...apparently the company is too much of a mess to work for). Anyway, it seems the second power supply is not working (always happens at opening nights in the theater!!). Thank goodness for our old, beat-up, cheap Yamaha electronic pianos, synth, and tone module.

Anybody out there have some ideas on how to get Young Chang/Kurzweil to own up to this junk? Or do any of you know where these next-to-impossible-to-find parts (power supply) might be located?

Thanks for your help!
Lola

Top
(ads) Sweetwater / Roland
Yamaha Keyboards for Performance and Composition

Click Here


#657857 - 06/08/05 01:04 AM Re: Trouble with Kurzweil PC2X
Gyro Offline
4000 Post Club Member

Registered: 04/24/05
Posts: 4533
I cannot believe that a well-known brand
like Kurzweil does not have a service or
information number. Check the manual
that came with the piano, or the website
if they have one, or one of the many
online stores that sell them.

With digital pianos and keyboards there's no
getting around packing it up and shipping
it to the manufacturer's service center for
repairs. This would be true of any brand.
You cannot get individual parts shipped
to you by the manufacturer because only
the manufacturer's service center would
be authorized to install them.
That so-called "authorized service tech"
is probably not actually authorized
by the manufacturer, and if he's
not, then they would not ship parts
to him--that's probably why he "doesn't
deal with Kurzweil."

The manual that came with the piano should
tell you about shipping it to the service
center for repairs.

Top
#657858 - 07/17/05 09:00 AM Re: Trouble with Kurzweil PC2X
Jeff Dunmire Offline
Full Member

Registered: 03/19/05
Posts: 33
Loc: Springfield, OH
Dear Lola,
The new number for Kurzweil is 253-589-3580. Ray Heimbecher is the service manager. We do have some PC2x adapters. Young Chang and Kurzweil just reopened in January after breaking away from Samick Music Corporation. We are back in Lakewood, WA. As far as the trouble with your PC2x, we can and do fix them. If there is still a problem with this piano, talk to Ray and tell him I sent you.
Jeff Dunmire
VP of Sales/ Kurzweil & Young Chang
_________________________
Jeffrey Dunmire
Former VP of Acoustic and Digital Sales
A N D Music Corp (YCA)

Top

Moderator:  Piano World 
Shop our Store for Music Lovers!
PianoSupplies.com is Piano World's Online Store
Please visit our store today.
Composer Statuettes
(ad) Teaching Music To Children
Teaching Music to Children
(ad) Yamaha Stage Pianos
Yamaha CP4 & CP40 Stage Pianos
(ads) PD - WNG - MH
Mason & Hamlin Piano Factory Tours
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
New Topics - Multiple Forums
Piano in basement room
by Jasper82
14 minutes 57 seconds ago
Need advice on recording with Zoom H2
by twocats
Today at 08:03 PM
Site reading and muscle memory
by Sebs
Today at 07:07 PM
Pictures and video of new M&H BB
by benjamink
Today at 06:55 PM
The bass is overpowering the melody...
by FrankCox
Today at 06:43 PM
What's Hot!!
New Forum for Selling Your Products or Services
--------------------
Historic Piano Documents
--------------------
Posting Pictures on the Forums
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Forum Stats
80,233 Registered Members
44 Forums
165,945 Topics
2,432,338 Posts

Most users ever online: 15,252 @ 03/21/10 11:39 PM

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2015 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission