Welcome to the Piano World Piano Forums
Over 2 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
the Forums & Piano World

This custom search works much better than the built in one and allows searching older posts.
(ad 125) Sweetwater - Digital Keyboards & Other Gear
Digital Pianos at Sweetwater
(ad) Pearl River
Pearl River Pianos
(ad) Pianoteq
Latest Pianoteq add-on instrument: U4 upright piano
(ad) P B Guide
Acoustic & Digital Piano Guide
PianoSupplies.com (150)
Piano Accessories Music Related Gifts Piano Tuning Equipment Piano Moving Equipment
We now offer Gift Certificates in our online store!
(ad) Estonia Piano
Estonia Piano
Quick Links to Useful Stuff
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers
*Organs

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano Accessories
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Piano Books
*Piano Art, Pictures, & Posters
*Directory/Site Map
*Contest
*Links
*Virtual Piano
*Music Word Search
*Piano Screen Saver
*Piano Videos
*Virtual Piano Chords
Topic Options
#687027 - 11/14/03 05:04 PM digital warranty info.
specialk Offline
Full Member

Registered: 02/27/03
Posts: 49
Loc: Michigan
Like others who have posted, my digital purchase will, by necessity, be from a store that is some distance from where I live. A minimum of at least 70 miles to perhaps 125 miles. I know others have purchased from much further away. I am curious as how the warranty works if something goes wrong. Does the store come our to fix it, do you have to take it back in to the store, do you have to find your own certified tech. (even though he/she may be equally as far away) and the manufacturer will then reimburse the technician. I know that each manufacturer's warranty may be somewhat different and I am asking about brands such as Yamaha, Kawai, Roland or the better known digitals (don't mean to slight any brand). Seems most sales reps. never get around to answering the question directly and often say something to the effect that "nothing ever goes wrong with these" and then sidestep the question. Briefly, how do the warranties work?

Top
(ads) Sweetwater / Roland
The Right Mic Makes all the Difference. Piano Mics at Sweetwater

Click Here


#687028 - 11/15/03 02:44 PM Re: digital warranty info.
JimM Offline
Full Member

Registered: 11/04/02
Posts: 200
Loc: Northern California
I had warramty work done on my Yamaha recently. I bought the piano about 400 miles from where I live. The dealer contacted Yamaha who gave them the name of their warranty repair contractor in my area, and then the dealer faxed a work order. After some delays for ordering parts, the tech came to my house, did the repair and that was that. (The problem had to do with a software bug that required replacement of the main circuit board.)

My understanding is that pretty much all manufacturers have arrangements like this with certified technicians who do not work for the company. Many of them do work on multiple brands. They are also the ones who do non-warranty work. I had one such call on my Roland, which I bought used and out of warranty. The service call was $100 or so. In both cases I was able to watch the tech take the piano apart, which will be helpful if I ever need to do minor things (like a blown fuse) myself.

Note that both of these pianos had "furniture" cases as opposed to being stage pianos, thus requiring a house call. Stage pianos can be taken directly to repair stations, and the warranties for them may not cover home visits.
_________________________
=========
Jim
Mason and Hamlin BB, Clavinova CVP900

Top
#687029 - 11/15/03 10:55 PM Re: digital warranty info.
specialk Offline
Full Member

Registered: 02/27/03
Posts: 49
Loc: Michigan
Thanks for the info. It is reassuring.

Top

Moderator:  Piano World 
What's Hot!!
HOW TO POST PICTURES on the Piano Forums
-------------------
Sharing is Caring!
About the Buttons
-------------------
Forums Rules & Help
-------------------
ADVERTISE
on Piano World

The world's most popular piano web site.
-------------------
PIANO BOOKS
Interesting books about the piano, pianists, piano history, biographies, memoirs and more!
(ad) HAILUN Pianos
Hailun Pianos - Click for More
ad (Casio)
Celviano by Casio Rebate
Ad (Seiler/Knabe)
Knabe Pianos
Sheet Music
(PW is an affiliate)
Sheet Music Plus Featured Sale
(125ad) Dampp Chaser
Dampp Chaser Piano Life Saver
(ad) Lindeblad Piano
Lindeblad Piano Restoration
New Topics - Multiple Forums
Piece ID
by IstvánE
Yesterday at 10:14 PM
Pre purchase inspection
by mellie62
Yesterday at 10:00 PM
Do Parents want to hear the truth anymore?
by chasingrainbows
Yesterday at 09:28 PM
DEBUSSY- 'The terrace for moonlit audiences'
by Hal Freedman
Yesterday at 07:49 PM
Baldwin PS2500 ram battery
by mooh320ps
Yesterday at 07:47 PM
Who's Online
51 registered (Altair, alfredo capurso, beet31425, bigsmile, 10 invisible), 910 Guests and 14 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
76281 Members
42 Forums
157681 Topics
2316082 Posts

Max Online: 15252 @ 03/21/10 11:39 PM
(ads by Google)

Visit our online store for gifts for music lovers

 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
|
Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World | Donate | Link to Us | Classifieds |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter | Press Room |


copyright 1997 - 2014 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission