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#74045 - 07/01/05 04:24 AM Need help quick!
jadefan Offline
Full Member

Registered: 06/13/05
Posts: 24
Loc: minnesota
I made a kind of hasty decision to purchase a beautiful mahogany 150" upright and I had the purchase run through on my visa, so it's paid in full, but I am awaiting delivery next week. I purchased it on june 28th. I was exploring other brands and hadn't yet really decided if this was "the one" when I signed on the dotted line. You may wonder why I'd do that and I'll tell you: I'd done a lot of research (reading only, was just starting field research) and felt that although this piano costed exactly $1,600 more than I wanted to pay, I had lots of confidence in it based on the fine book. (It's a Tier 2 European brand). It sounded pretty good but did not give me "the chills" while listening to it played as the other contender had. The other contender (the chiils one) would be around $2100 cheaper in black ebony. I would be happy to own either piano. I preferred the tone, touch, and price of the black ebony and was never encouraged to buy before the end of the fiscal year in order to keep a certain price.

Contrarily, my salesperson really worked hard to try to keep convincing me that this piano was wonderful. I knew it was wonderful and knew I was receiving a fair deal on the price and extra tunings and installed damp chaser, and whenver I was in the presence of the salesperson and the piano, I felt good about the purchase and like everything was okay. But...whenver I got home and tried to fall asleep my stomach would start hurting and my brain would start going and I'd wonder what in the world I should do. Now I still can't sleep at night and feel sick about this. I feel like I still want to explore my options and want to start over. I feel bad because I feel like I've spent so much of the salesperson's time (I don't think I ever took them away from any other business, however.) I feel a lot of feelings that are not good right now and don't know what to do. If this piano ended up in my home I would say, it's over now and that's a relief. I'd say wow that's a beautiful piano! I'd think, hm, I wonder why I didn't wait till I was sure. And then I'd say, well, there's worse problems in the world so deal with it. I think that's how I'd feel.
You may wonder why I "pulled the trigger" if I had these misgivings. I ask myself the same thing. I was afraid of losing the "deal" on this piano because the salesperson told me that if I bought it "today" I would get such and such price. He really wanted to sell by the end of june which was the end of the fiscal year. I should have left right there and then, but I didn't, so have I cooked my own goose, or can I back out. If I do, I'll feel bad for the salesguy. If I don't, I fear I'll never sleep well again. Can I still back out? Would the dealer lose money since it was a paid in full transaction on my visa?

One more quick question this piano's serial number indicated it was manufacted in Europe sometime in 2001. The right pedal is made out of solid brass and is discolored (a dull darker tone)from the salt on people's shoes who've been in to see it. Is this something I need to adress before the sale?

All opinions greatly appreciated. Thanks in advance for your time and help with this question.

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#74046 - 07/01/05 04:56 AM Re: Need help quick!
JIMBOB Offline
1000 Post Club Member

Registered: 11/18/02
Posts: 1347
Loc: South Carolina
If you preferred the touch tone and price of the black ebony then call the dealer up and tell them you can not afford the higher price one changed your mind. Paying $1600 more than your budget is what is making you sick. You usually have a few days to cool off after a big purchase and cancel the deal but you need to check with your VISA issuer first about options. Don't worry about the salesperson. If you change your mind they get less money out of the deal but if you cancel the whole deal they (dealer and salesperson) get nothing. You should use the $1600 difference to get a dampp chaser installed by a tech after the sale. It should only cost you a few hundred (less than $400 is possible) depending on the market . Keep in mind that with a new piano you need to have several tunings in the first year.

Calm down and read through Piano Formu archives. You are not the first piano buyer to have buyers remorse. One more question - is the piano being sold as new ? If it was made in 1991 and the right pedal is discolored it sounds like it is/was a floor model. If it is really used and was a trade in and it is being sold as new that is a real problem and most likely good grounds to walk away
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#74047 - 07/01/05 05:59 AM Re: Need help quick!
jadefan Offline
Full Member

Registered: 06/13/05
Posts: 24
Loc: minnesota
Just a clarification--the cheaper black ebony and the more expensive mahogany upright are at two differnt dealers. Also, I negotiated dampchasers installed as part of the price of each.

#74048 - 07/01/05 06:11 AM Re: Need help quick!
palley Offline
500 Post Club Member

Registered: 01/12/05
Posts: 708
Loc: Binghamton, New York
Same answer. Back out and get the one you want that's in your budget. All this stuff about "end of year" is most likely standard sales technique. There's a new quota evey month.

Don't worry about the salesman's feelings. He's not so worried about yours. (Besides you get to make the other guy happy now!) ;\)

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#74049 - 07/01/05 12:14 PM Re: Need help quick!
jadefan Offline
Full Member

Registered: 06/13/05
Posts: 24
Loc: minnesota
Just to keep everyone updated...I canceled delivery and cancelled the sale and think I might actually get a good night's sleep tonight. Big thanks to all who contribitued to or followed this thread. This forum is GREAT!

#74050 - 07/01/05 02:15 PM Re: Need help quick!
feelingroovy Offline
Junior Member

Registered: 06/30/05
Posts: 10
Loc: Washington, DC
I'm glad you did. I would have canceled as well. A piano that you absolutely love, feels right, that will be cherished for many years is far more important than a salesman's disappointment. Even though it's unfortunate, I'm sure it's not foreign to them and I wouldn't feel badly. I'm glad you're now happy with your decision!! Get your good night's sleep!! Enjoy your beautiful piano!


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