People may not know but I have gone out of my way before trying to help Mark.
I feel very bad when someone is not happy with his piano, especially when it's a very well regarded make we happen to represent ourselves. My efforts to Mark were 100% sincere.
Despite several probings including talking with dealer myself, no information to date has been given indicating where a problem with the piano may be.
General descriptions of sorts all seem to fall under general maintaintanace, regulation and questions of voicing perhaps.
If it is anything else, there's a factory warranty, by the one one of the fastest and most reliable in the industry.
At no time howeve, was there an indication that actual parts or components needed being changed which as mentioned, would not have been a problem if they were.
Most importantly,and people may not know this, there have been several overtures by dealer to make his customer happy, including apparently exchanging the piano or getting full credit towards another one.
In my book, this is exemplary behaviour by the dealer.
To *not* accept any of these options leaves one one puzzled of what this case is all about.
There's nothing against Mark at all - he can choose to do whatever he likes to - but to come on board at the very moment when people report about their overall very happy experience with this piano, can't help but leave one puzzled.
Also from our experience used Estonias are today a sought after commodidity on market selling very well - nobody's getting calls or needs getting calls "from Nigeria"....
So what is this all about?
Without Mark's own help including "accepting" any help that has been offered to him, this case will forever be a mystery.
Still believing that the offer of being helpful to Mark and "accepting it" by himself should remain an open option.
To make Mark happy is what this is all about.
But it needs two to tango..
It it's become a question "for" or "against" anybody, it's actually all "for Mark"