My local shop suffered from terribly slow ordering, to the point where I just gave up sending my students there, and told them to shop on Amazon instead, because, well.. we could do with starting on this piece within a week or two, not next term some time!
I know Minnie, and Morodiene, and Ben, and PianoStudent88,
It can be a sad state of "service", AND it is certainly part of a downward spiral, to which we are adding momentum. In the profession, one needs to use effective resources that work, and in a timely fashon. But here's what LoPresti worries about:
I can buy virtually everything cheaper at the WalStore SuperCenter than I can at Smith’s General Store, or at Wilson’s Pharmacy. WalStore is well-lighted, fully-stocked, and I can shop at 2:00 AM if I so choose. It has plenty of free parking and more than two cash registers!
Step 1: Smith’s looses profitability, and can no longer afford to pay the highly experienced staff that has assisted its customers for years.
Wilson’s looses profitability, and can no longer afford to pay the highly experienced individuals that have assisted its customers for years.
Step 2: Former employees from Smith’s move out of the area.
Step 3: Bill and Betty, former employees from Wilson’s, find work at WalStore.
Step 4: Service at both Smith’s and Wilson’s deteriorates. More customers abandon ship.
Step 5: Smith’s General Store, and Wilson’s Pharmacy no longer need to order as much product, and their distributors begin to neglect them.
Step 6: Smith’s General Store goes out of business.
Wilson’s Pharmacy closes its doors.
Time passes . . . . .
Step 7: Someone at WalStore Corporate Headquarters notices that SuperCenter Store # 7692 is no longer meeting “profitability metrics”, plus the high cost of delivering up there is well above corporate guidelines!
Step 8: Can anyone guess what comes next? Bill and Betty better dust off their resumes!
Step 9: The area no longer has a General Store, nor a Pharmacy, nor a SuperCenter. PROGRESS!