Posted by: pianoSD

## What's Your Cancellation Policy? - 02/26/13 04:18 PM

I've been struggling recently with my cancellation policy. I don't want to offend students and parents, but I obviously have a schedule to keep and piano lesson business to run.

I used to have a 24-hour cancellation policy where if students did not cancel outside of 24 hours, I charged them the full price of the lesson at the next lesson. However, this created some awkward moments, and I even lost two students who were upset that they had to pay.

The website in my signature where my piano lessons are hosted has a blanket 24 hour cancellation policy where the student is automatically charged if they cancel within 24 hours. If its outside 24 hours, the student is refunded. I also like the idea of the student paying upfront (reduces no shows.)

I am going to give this some time to see if it works, but what are your cancellation policies? Do they work?

I used to have a 24-hour cancellation policy where if students did not cancel outside of 24 hours, I charged them the full price of the lesson at the next lesson. However, this created some awkward moments, and I even lost two students who were upset that they had to pay.

The website in my signature where my piano lessons are hosted has a blanket 24 hour cancellation policy where the student is automatically charged if they cancel within 24 hours. If its outside 24 hours, the student is refunded. I also like the idea of the student paying upfront (reduces no shows.)

I am going to give this some time to see if it works, but what are your cancellation policies? Do they work?