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To This Dealer

The following was emailed to Piano World on 10/15/00. The writer was obviously not pleased with our site. I decided to reprint the email here in its entirety because I believe it is only fair to allow opposing points of view.
Frank Baxter - Webmaster Piano World

"To this dealer:

In the price comparisons on your web you listed baldwin in group should be in group III. Wurlitzer should be in group IIII. You are no experts! Yamaha and Kawai have pianos made in china, not listed, hallett in china, Kohler in indonesia, not listed; this is filled with inaccurate information.

Petrof and weinbach are the same with a different name , how can you place them in different classes, further they are terrible pianos by comparison to the others in the same class. See music town review on the web. No good dealer, would sell a school a piano in the class IIII grouping, they are all junk and should not be made! Further the names represent no legitmate manufacturer, why don't they put the manufacturer name on the piano and if you go into a dealer with one of these pianos they don't list the country of origin on the piano... illegal.

After reviewing all your web page it becomes obvious to me that you are a piano dealer that sells some of the classifid brands that have been misplaced. You should be sued for misrepresentation and deceit, You should list the fact that you are a dealer and profiteer and cease and desist your web page. At some future point your kind of web page will be sought out by lawyers and you will find yourselves where you belong, sharks battling sharks!

Print this if you have the guts."


Editors Note:
The following is the reply we sent to this email ...

Dear ? (your email was not signed),

Let's start with the fact that the section on piano groups is clearly attributed to its source, the author of the Piano Blue Book, not Piano World. Moving right along, much of the information we provide comes from such "non-experts" as Larry Fine, author of one of the most respected books on buying a piano, "The Piano Book" and includes quotes and details from other resources such as The Pierce Piano Atlas, Piano by David Crombie, Piano Servicing by Arthur Reblitz, and contributions by independent piano technicians from around the world.

If you actually took the time to review all 600+ pages of Piano World, I'm flattered. You should have by then realized that we are not dealers at all (in fact Piano World doesn't have any brick building store, nor do we sell any pianos). We simply provide a central source of information about pianos.

If you truly consider yourself to be an authority on pianos, we would be happy to have you contribute information to our site that can be shared with the hundreds of thousands of visitors we receive every month. We would also welcome any factual corrections to any inaccuracies we have posted on our site.

And yes, we will post your email on our site. It is a free country and everyone is entitled to their opinion, even us.


Frank Baxter
Piano World

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